Thread: Consistent Fatal DirectX Error 11000002 after Patch 4.4

This error started happening after patch 4.4. It first started around 9/19/2018 when I fell off the platform in Suzaku Extreme. Occasionally it would happen every few hours or so. It became prevalent on 9/20/2018 1:00pm PST in Alphascape V1 Savage when falling off would become an instant Fatal DirectX Error 11000002. Then it escalated where being in Kugane Housing district or Inn, pretty much everywhere if the game has running for 10-15mins it would error. At times only the Error window would pop and instantly closing the game. Then at times the game would experience artifacts shown in the picture below before the Fatal DirectX Error 11000002 window would show up. Also I am using the FFXIV launcher and not launching the program from Steam. At this point the game is now current unplayable.

I tried troubleshooting the problem listed below.

1) Switch to DirectX 9 mode (select ‘Config’ from the launcher to turn off DirectX 11)
2) Updating Nvdia graphics driver to the most current one. Downgrading to other stable versions.
3) Disable any overlays you may have open (Geforce Experience, Discord Overlay, etc.)
4) Set compatibility mode to Windows 7 (right click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7)
5) Perform a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC.
6) Reinstall the game (also make sure to delete the locally saved files in My Documents > My Games > Final Fantasy XIV).
7)Reinstalling DirectX
8) Check SSD for Errors
9) Reinstalling Windows
10) Setting Firewall permissions for FFXIVboot and FFXIVlauncher
11) Checked if GPU was overheating. On load average temperature 58-60 C

Even after going through the troubleshooting the errors still happens. I've been playing the game from Windows 8 and when Windows 10 was updated. I had no prior issues with the game until now.

At first I thought my GPU was failing so I decided to run benchmarks to see if being on load from other sources would crash. I looped Unigine Valley at the highest setting for 30 minutes and it worked well. No crashes or errors. Then I used Unigine Superposition Stress test at highest settings for 30 minutes and no errors.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Hxxx\Documents
FINAL FANTASY XIV - A Realm Reborn E:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 04/27/15 12:10:03 Ver: 25.01
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16326.813MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18758.813MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.801GB SYSTEM_FREEDISC_SPACE 27.027GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 603.229GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 837.722GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11127.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8163.406 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (100Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0014.1163
SYSTEM_GRAPHICS_DRIVER_DATE 9/17/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {7118C78D-2AA2-40DD-945D-76BF84A7D9D7}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/30/2018 00:00:00
SYSTEM_SOUND Headset Earphone (SteelSeries Arctis 5 Chat)
SYSTEM_SOUND_DEVICE_ID {1E943F87-AEAE-4CD6-816D-CD20C951BE7F}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {41A63B32-7767-46E4-AB93-D018279DC532}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/30/2018 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {68AB67B1-86A7-4E04-A5A8-12FC55A9AE3D}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/30/2018 00:00:00
SYSTEM_SOUND Headphones (SteelSeries Arctis 5 Game)
SYSTEM_SOUND_DEVICE_ID {6DA3C87B-5C0A-42E7-8751-7283726CA09D}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00
SYSTEM_SOUND ROG PG348Q (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F76CB0F6-BD5E-4686-A298-4F2728FD70A1}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0037.0005
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/26/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ED38F5F0-E5C5-11E6-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ED3CED90-E5C5-11E6-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ED3EE960-E5C5-11E6-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ED4997C0-E5C5-11E6-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ED4A0CF0-E5C5-11E6-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8BD089A0-A260-11E8-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 5
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {04F234C0-9176-11E7-8002444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {04F20DB0-9176-11E7-8001444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {04F2D100-9176-11E7-8003444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ED4F1600-E5C5-11E6-8009444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {04F31F20-9176-11E7-8004444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Advanced Combat Tracker (remove only)
FF Logs Uploader
Google Chrome
MEmu
MKVToolNix 17.0.0 (64-bit)
Mudfish Cloud VPN v4.4.6
NVIDIA Stereoscopic 3D Driver
OBS Studio
qBittorrent 3.3.10
Razer Chroma SDK Core Components
Steam
Unigine Valley Benchmark version 1.0
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Server Speech Platform Runtime (x86)
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24212
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24212
LED Sync
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24212
FF Logs Uploader
Google Update Helper
Snaz version 1.12.6.0
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24212
EVGA Precision XOC
Apple Software Update
Intel® Security Assist
Microsoft Server Speech Text to Speech Voice (ja-JP, Haruka)
AI Suite 3
SlimDX Redistributable for .NET 4.0 (March 2011)
Apple Application Support (32-bit)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Adobe AIR
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 16.04 (x64)
ShareX
Combined Community Codec Pack 64bit 2015-10-18
ComicRack v0.9.178
CPUID HWMonitor 1.32
GIMP 2.8.20
GoldWave v6.27
Notepad++ (64-bit x64)
Intel(R) Network Connections 20.1.2019.0
SteelSeries Engine 3.12.8
Unigine Superposition Benchmark 1.0
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
MPC-HC 1.7.13 (64-bit)
Intel(R) ME UninstallLegacy
iTunes
Intel® Trusted Connect Service Client
Microsoft Server Speech Platform Runtime (x64)
Intel(R) Network Connections 20.1.2019.0
Intel(R) Management Engine Components
Bonjour
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA 3D Vision Driver 411.63
NVIDIA Control Panel 411.63
NVIDIA Graphics Driver 411.63
NVIDIA GeForce Experience 3.15.0.164
NVIDIA LED Visualizer 1.0
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 33.2.0.0
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 33.2.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.37.5
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.15.0.164
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.08.3
Intel(R) Management Engine Components
Apple Mobile Device Support
Apple Application Support (64-bit)
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24212
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24212


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000031E4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000C40
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 0000260C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000018F0
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 000024DC
C:\Program Files\Windows Defender\MSASCuiL.exe 00002504
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.210.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00002010
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18071.15310.1000_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000095C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18082.10311.0_x64__8wekyb3d8bbwe\Video.UI.exe 000022D0
C:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003838
C:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003A8C
C:\Users\Hxxx\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00003B04
C:\WINDOWS\Explorer.EXE 00001A10
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001974
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002C58
C:\WINDOWS\system32\DllHost.exe 0000103C
C:\WINDOWS\system32\conhost.exe 00001918
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002DB0
C:\Windows\System32\RuntimeBroker.exe 00001A30
C:\Windows\System32\smartscreen.exe 0000370C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001A78
D:\Program Files (x86)\ShareX\ShareX.exe 00002644
c:\windows\system32\sihost.exe 00001720
c:\windows\system32\svchost.exe 00002A30
c:\windows\system32\taskhostw.exe 000016B0

Yes, I did a clean wipe and install for the drivers. I did it again now to make sure. Started up the game. 20mins into playing I get the error.



Relogged in again 7 minutes into the game and the game frozed and black screened. I couldn't not do anything and had to force shut down my computer.

My GPU settings were out of the box no overclocking from my part. I considered factory overclock might have been an issue. I've checked suggestions from similar users with DirectX problems and tried lowering clock speed and that did not remedy the error. The GPU I'm using now is EVGA GeForce GTX 1080 Ti SC Black Edition GAMING.

After all this troubleshooting I feel like its the game rather something wrong with my system. All other programs and such is functional. The Unigine Valley and Stress Test Superpostion went fine. FFXIV was working well up until patch 4.4. My system settings and GPU ect were the same from the last 3 patches. I did not even update Nvdia's graphic driver that was released Wed Sept 19, 2018 in fear it might break FFXIV during patch. Now that it's up to date to this version the error still persists. Even trying past Drivers it still persists.

I've browsed the other language forums and it seems like some people are having the same issue. Can this is issue be escalated to the appropriate parties so they are aware something has gone wrong with this Patch update.

Edited: Also wanted to add that playing on both 9 and 11 still errors the game.

So I think I narrowed it down to what's causing the problem. Patch 4.4 is broken with the GTX 1080 (TI), everything else is working fine while FFXIV crashes consistently. I went to borrow an old GPU specifically a GTX 1060. Before installing the 1060. I cleaned wiped graphic drivers and reinstalled. Did a trial roulette (Bismark). Completed and exited without a crash. Cleaned wiped, reinstalled drivers and the 1080 (TI). Queued for another Trial Roulette and got Shinryuu. Crashed twice once right before the phase transitioned and another while exiting the instance.

Patch 4.4 probably broke something specifically to 1080 with this error. I saw at least a few people from English, French, and Japanese forums that experienced this. The only common factor is the same error number and GPU.

So far I've tried versions 411.63, 399.24, 399.07, 398.82, 398.36, 398.11, 397.93, 397.93, 291.35. Per Nvidia support I've also tried a clean removal of graphic drivers using DDU and Advance mode while installing drivers. Clean Boot with all programs off on Start Up with only Nvidia services on. Creating another user account to see if OS or corrupt software files were present. Have the most recent updates to Win10 if any. Turning off Game Bar, Game DVR, and Disabling DiaTrack. Config>Reset System Settings also does not work. I tried underclocking a second time and tried different voltages and still have the same crashes.

Seems like they moved the JP tread because it didn't belong in In-Game-Bugs

JP: http://forum.square-enix.com/ffxiv/t...82%8B%E3%80%82
http://forum.square-enix.com/ffxiv/t...%2811000002%29
http://forum.square-enix.com/ffxiv/t...02#post4218223

French: http://forum.square-enix.com/ffxiv/t...-quitte-le-jeu

German: http://forum.square-enix.com/ffxiv/t...s-helfen-nicht.

Eng: http://forum.square-enix.com/ffxiv/t...02#post4723399
http://forum.square-enix.com/ffxiv/t...%2811000002%29
http://forum.square-enix.com/ffxiv/t...02#post4716894



Edit: 9/24/18 4:35 PDT: Just tried CCleaner to see if there were invalid or corrupted registries. Did not work.