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  1. #1
    Player
    Sky3zdalimit's Avatar
    Join Date
    Aug 2013
    Posts
    27
    Character
    Kuro Lunius
    World
    Cactuar
    Main Class
    Thaumaturge Lv 70

    Consistent Fatal DirectX Error 11000002 after Patch 4.4

    This error started happening after patch 4.4. It first started around 9/19/2018 when I fell off the platform in Suzaku Extreme. Occasionally it would happen every few hours or so. It became prevalent on 9/20/2018 1:00pm PST in Alphascape V1 Savage when falling off would become an instant Fatal DirectX Error 11000002. Then it escalated where being in Kugane Housing district or Inn, pretty much everywhere if the game has running for 10-15mins it would error. At times only the Error window would pop and instantly closing the game. Then at times the game would experience artifacts shown in the picture below before the Fatal DirectX Error 11000002 window would show up. Also I am using the FFXIV launcher and not launching the program from Steam. At this point the game is now current unplayable.

    I tried troubleshooting the problem listed below.

    1) Switch to DirectX 9 mode (select ‘Config’ from the launcher to turn off DirectX 11)
    2) Updating Nvdia graphics driver to the most current one. Downgrading to other stable versions.
    3) Disable any overlays you may have open (Geforce Experience, Discord Overlay, etc.)
    4) Set compatibility mode to Windows 7 (right click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7)
    5) Perform a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC.
    6) Reinstall the game (also make sure to delete the locally saved files in My Documents > My Games > Final Fantasy XIV).
    7)Reinstalling DirectX
    8) Check SSD for Errors
    9) Reinstalling Windows
    10) Setting Firewall permissions for FFXIVboot and FFXIVlauncher
    11) Checked if GPU was overheating. On load average temperature 58-60 C

    Even after going through the troubleshooting the errors still happens. I've been playing the game from Windows 8 and when Windows 10 was updated. I had no prior issues with the game until now.

    At first I thought my GPU was failing so I decided to run benchmarks to see if being on load from other sources would crash. I looped Unigine Valley at the highest setting for 30 minutes and it worked well. No crashes or errors. Then I used Unigine Superposition Stress test at highest settings for 30 minutes and no errors.



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Hxxx\Documents
    FINAL FANTASY XIV - A Realm Reborn E:\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 04/27/15 12:10:03 Ver: 25.01
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16326.813MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18758.813MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.801GB SYSTEM_FREEDISC_SPACE 27.027GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 603.229GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 837.722GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 11127.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8163.406 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (100Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0014.1163
    SYSTEM_GRAPHICS_DRIVER_DATE 9/17/2018 17:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {7118C78D-2AA2-40DD-945D-76BF84A7D9D7}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 8/30/2018 00:00:00
    SYSTEM_SOUND Headset Earphone (SteelSeries Arctis 5 Chat)
    SYSTEM_SOUND_DEVICE_ID {1E943F87-AEAE-4CD6-816D-CD20C951BE7F}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00
    SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {41A63B32-7767-46E4-AB93-D018279DC532}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 8/30/2018 00:00:00
    SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {68AB67B1-86A7-4E04-A5A8-12FC55A9AE3D}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 8/30/2018 00:00:00
    SYSTEM_SOUND Headphones (SteelSeries Arctis 5 Game)
    SYSTEM_SOUND_DEVICE_ID {6DA3C87B-5C0A-42E7-8751-7283726CA09D}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00
    SYSTEM_SOUND ROG PG348Q (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {F76CB0F6-BD5E-4686-A298-4F2728FD70A1}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0037.0005
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/26/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {ED38F5F0-E5C5-11E6-8001444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {ED3CED90-E5C5-11E6-8003444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {ED3EE960-E5C5-11E6-8004444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {ED4997C0-E5C5-11E6-8006444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {ED4A0CF0-E5C5-11E6-8007444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8BD089A0-A260-11E8-8001444553540000}
    SYSTEM_INPUT_NAME SteelSeries Arctis 5
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {04F234C0-9176-11E7-8002444553540000}
    SYSTEM_INPUT_NAME Razer Ornata Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {04F20DB0-9176-11E7-8001444553540000}
    SYSTEM_INPUT_NAME Razer Ornata Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {04F2D100-9176-11E7-8003444553540000}
    SYSTEM_INPUT_NAME Razer Ornata Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {ED4F1600-E5C5-11E6-8009444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {04F31F20-9176-11E7-8004444553540000}
    SYSTEM_INPUT_NAME Razer Ornata Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Settings


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe AIR
    Advanced Combat Tracker (remove only)
    FF Logs Uploader
    Google Chrome
    MEmu
    MKVToolNix 17.0.0 (64-bit)
    Mudfish Cloud VPN v4.4.6
    NVIDIA Stereoscopic 3D Driver
    OBS Studio
    qBittorrent 3.3.10
    Razer Chroma SDK Core Components
    Steam
    Unigine Valley Benchmark version 1.0
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Razer Synapse
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft Server Speech Platform Runtime (x86)
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24212
    Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24212
    LED Sync
    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24212
    FF Logs Uploader
    Google Update Helper
    Snaz version 1.12.6.0
    Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24212
    EVGA Precision XOC
    Apple Software Update
    Intel® Security Assist
    Microsoft Server Speech Text to Speech Voice (ja-JP, Haruka)
    AI Suite 3
    SlimDX Redistributable for .NET 4.0 (March 2011)
    Apple Application Support (32-bit)
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Adobe AIR
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    7-Zip 16.04 (x64)
    ShareX
    Combined Community Codec Pack 64bit 2015-10-18
    ComicRack v0.9.178
    CPUID HWMonitor 1.32
    GIMP 2.8.20
    GoldWave v6.27
    Notepad++ (64-bit x64)
    Intel(R) Network Connections 20.1.2019.0
    SteelSeries Engine 3.12.8
    Unigine Superposition Benchmark 1.0
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    MPC-HC 1.7.13 (64-bit)
    Intel(R) ME UninstallLegacy
    iTunes
    Intel® Trusted Connect Service Client
    Microsoft Server Speech Platform Runtime (x64)
    Intel(R) Network Connections 20.1.2019.0
    Intel(R) Management Engine Components
    Bonjour
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    NVIDIA Ansel
    NVIDIA 3D Vision Driver 411.63
    NVIDIA Control Panel 411.63
    NVIDIA Graphics Driver 411.63
    NVIDIA GeForce Experience 3.15.0.164
    NVIDIA LED Visualizer 1.0
    NVIDIA 3D Vision Controller Driver 390.41
    NVIDIA Optimus Update 33.2.0.0
    NVIDIA PhysX System Software 9.18.0907
    NVIDIA Update 33.2.0.0
    DisplayDriverAnalyzer
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.37.5
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.15.0.164
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.08.3
    Intel(R) Management Engine Components
    Apple Mobile Device Support
    Apple Application Support (64-bit)
    Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24212
    Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24212


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000031E4
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000C40
    C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 0000260C
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000018F0
    C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 000024DC
    C:\Program Files\Windows Defender\MSASCuiL.exe 00002504
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.210.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00002010
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18071.15310.1000_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000095C
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18082.10311.0_x64__8wekyb3d8bbwe\Video.UI.exe 000022D0
    C:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003838
    C:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003A8C
    C:\Users\Hxxx\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00003B04
    C:\WINDOWS\Explorer.EXE 00001A10
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001974
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00002C58
    C:\WINDOWS\system32\DllHost.exe 0000103C
    C:\WINDOWS\system32\conhost.exe 00001918
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002DB0
    C:\Windows\System32\RuntimeBroker.exe 00001A30
    C:\Windows\System32\smartscreen.exe 0000370C
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001A78
    D:\Program Files (x86)\ShareX\ShareX.exe 00002644
    c:\windows\system32\sihost.exe 00001720
    c:\windows\system32\svchost.exe 00002A30
    c:\windows\system32\taskhostw.exe 000016B0
    (0)
    Last edited by Sky3zdalimit; 09-22-2018 at 01:09 AM.

  2. #2
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    The graphical glitches makes me think it's a driver issue. When you updated them, did you do a clean install? It should give you that option when you install/reinstall them.

    The other thing is some sort of instability with your graphics card. Are you overclocking your card at all? Maybe try removing any factory overclock your card may have?

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

  3. #3
    Player
    Sky3zdalimit's Avatar
    Join Date
    Aug 2013
    Posts
    27
    Character
    Kuro Lunius
    World
    Cactuar
    Main Class
    Thaumaturge Lv 70
    Yes, I did a clean wipe and install for the drivers. I did it again now to make sure. Started up the game. 20mins into playing I get the error.



    Relogged in again 7 minutes into the game and the game frozed and black screened. I couldn't not do anything and had to force shut down my computer.

    My GPU settings were out of the box no overclocking from my part. I considered factory overclock might have been an issue. I've checked suggestions from similar users with DirectX problems and tried lowering clock speed and that did not remedy the error. The GPU I'm using now is EVGA GeForce GTX 1080 Ti SC Black Edition GAMING.

    After all this troubleshooting I feel like its the game rather something wrong with my system. All other programs and such is functional. The Unigine Valley and Stress Test Superpostion went fine. FFXIV was working well up until patch 4.4. My system settings and GPU ect were the same from the last 3 patches. I did not even update Nvdia's graphic driver that was released Wed Sept 19, 2018 in fear it might break FFXIV during patch. Now that it's up to date to this version the error still persists. Even trying past Drivers it still persists.

    I've browsed the other language forums and it seems like some people are having the same issue. Can this is issue be escalated to the appropriate parties so they are aware something has gone wrong with this Patch update.

    Edited: Also wanted to add that playing on both 9 and 11 still errors the game.
    (0)
    Last edited by Sky3zdalimit; 09-22-2018 at 05:51 AM.

  4. #4
    Player
    Sky3zdalimit's Avatar
    Join Date
    Aug 2013
    Posts
    27
    Character
    Kuro Lunius
    World
    Cactuar
    Main Class
    Thaumaturge Lv 70


    So I think I narrowed it down to what's causing the problem. Patch 4.4 is broken with the GTX 1080 (TI), everything else is working fine while FFXIV crashes consistently. I went to borrow an old GPU specifically a GTX 1060. Before installing the 1060. I cleaned wiped graphic drivers and reinstalled. Did a trial roulette (Bismark). Completed and exited without a crash. Cleaned wiped, reinstalled drivers and the 1080 (TI). Queued for another Trial Roulette and got Shinryuu. Crashed twice once right before the phase transitioned and another while exiting the instance.

    Patch 4.4 probably broke something specifically to 1080 with this error. I saw at least a few people from English, French, and Japanese forums that experienced this. The only common factor is the same error number and GPU.
    (0)
    Last edited by Sky3zdalimit; 09-23-2018 at 07:37 AM.

  5. #5
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Thank you for the update Sky3zdalimit.

    It sounds like something with that graphics card or it's driver is not cooperating with the game. What driver version did you install? Can you try reverting to an older version and see if you run into the dame error?

    Can you provide those other threads you found?

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

  6. #6
    Player
    Sky3zdalimit's Avatar
    Join Date
    Aug 2013
    Posts
    27
    Character
    Kuro Lunius
    World
    Cactuar
    Main Class
    Thaumaturge Lv 70
    So far I've tried versions 411.63, 399.24, 399.07, 398.82, 398.36, 398.11, 397.93, 397.93, 291.35. Per Nvidia support I've also tried a clean removal of graphic drivers using DDU and Advance mode while installing drivers. Clean Boot with all programs off on Start Up with only Nvidia services on. Creating another user account to see if OS or corrupt software files were present. Have the most recent updates to Win10 if any. Turning off Game Bar, Game DVR, and Disabling DiaTrack. Config>Reset System Settings also does not work. I tried underclocking a second time and tried different voltages and still have the same crashes.

    Seems like they moved the JP tread because it didn't belong in In-Game-Bugs

    JP: http://forum.square-enix.com/ffxiv/t...82%8B%E3%80%82
    http://forum.square-enix.com/ffxiv/t...%2811000002%29
    http://forum.square-enix.com/ffxiv/t...02#post4218223

    French: http://forum.square-enix.com/ffxiv/t...-quitte-le-jeu

    German: http://forum.square-enix.com/ffxiv/t...s-helfen-nicht.

    Eng: http://forum.square-enix.com/ffxiv/t...02#post4723399
    http://forum.square-enix.com/ffxiv/t...%2811000002%29
    http://forum.square-enix.com/ffxiv/t...02#post4716894



    Edit: 9/24/18 4:35 PDT: Just tried CCleaner to see if there were invalid or corrupted registries. Did not work.

    (0)
    Last edited by Sky3zdalimit; 09-25-2018 at 08:42 AM.

  7. #7
    Player
    Shuraiya's Avatar
    Join Date
    Jul 2016
    Location
    Started this game in Jenova of 2014 ;)
    Posts
    11
    Character
    Shuraiya Murrill
    World
    Goblin
    Main Class
    Dark Knight Lv 70
    Closing MSI Afterburner from the toolbar fixed my DirectX 11 error. I was getting constant crashes even in Direct9 having MSI Afterburner in the background Also don't leave any browser windows open the game is really sensitive to these things
    (0)

  8. #8
    Player
    Sky3zdalimit's Avatar
    Join Date
    Aug 2013
    Posts
    27
    Character
    Kuro Lunius
    World
    Cactuar
    Main Class
    Thaumaturge Lv 70
    I wish that was the case for me. I've closing all programs like EVGA's xPOC with only FFXIV up and sadly it didn't work. I'm still stuck with this Fatal DirectX Error 1100002.
    (0)

  9. #9
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Thank you for the update Sky3zdalimit, and I apologize for not getting back to you sooner.

    We've escalated the bug report that you submitted yesterday. We are currently looking into the issue and will get back to you as soon as we can.

    Unfortunately, this means we can't provide a solution to the issue at this time. I understand that this has been a frustrating time and I thank you for your patience.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  10. #10
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Hello Sky3zdalimit.

    We'd like to request some more information about your computer as a whole. Specifically, have you changed out any other part of your computer throughout this process? I know you mentioned that your swapped out the GPU, but did you replace any other part?

    I also know you tried DirectX 9 mode, but did this come up with the exact same error as before? Was there any other difference while using this mode (slightly different error message, error appeared in a different fashion, etc.)?

    I'd also like you to check the graphics card, just to make sure that there is no physical damage that you can see.

    I do apologize for this ongoing process and thank you for your patience.
    (0)

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