Dear Moderators

[Seturian]

People have a right to be mad and express that frustration for a subscription based game, it doesn't matter if he provides his Trace routes or not, this issue has been going on for OVER 6 MONTHS! yet here you are against the people facing these circumstances, You are on the wrong side my friend

Well, yes, I see your point, and I am sorry that you are experiencing this problem for more than 6 months, but you have totally missed my point.
OP is from EU DC and he, like many others including myself, has started experiencing connection issues appx. since patch 4.2 which was less then a month ago... There is a decent chance that we have a different kind of issues coming from different sources.
But the trick is, that there is no "wrong" side as you've labeled it. There is a productive side and unproductive side. And simply expressing your frustration and madness without making any real input means being on unproductive side. Forum's moderators don't just respond to our posts but they also "filter" the information we provide and send it to specific department, responsible for resolving certain issues. And believe it or not, they will not infrom technicians that someone was "very mad". Those, who are in charge of servers maintenance or members of Financial Department will never know about the existence of such posts...
I've never said that people have no right to be mad, but simply tried to invoke some productiveness, that might have some real effect.

Try to look at this from another angle... Imagine someone was mugged on the street. This persons calls police and instead of providing required information (like where exactly that person was robbed, mugger's discription, where did he head after, etc. etc.) this person proclaims that he is mad at police and hangs up.

¯\_(ツ)_/¯