Quote Originally Posted by Rosuto View Post
Interesting thought, I'll try it out. Though I'd figure the initial representative would have given me that solution? Unless they just had no idea. Either way it's a better shot than where I am currently.
you would think that, but customer service reps dont actualy know the product they are dealing with, they usualy have a script and a list of solutions in front of them that are also scripted. they are nothing but a glorified automatic answering machine service with options that you have to discuss with them instead of punching i number responses.

good luck with it though and let us know how it turns out, im sure by the end of the day/weekend SE will probly start addressing the billing issues as they come up, but since this just started this morning they have to get the info on whats happening so that they can deal with the issues