Wrong character active?

[Rosuto]

Yeah I have hit them from several angles, the BBB being another one (which is automatically directed to the supervisor) I am just waiting on responses to see what transpires.

[TheVedis]

Yeah I have hit them from several angles, the BBB being another one (which is automatically directed to the supervisor) I am just waiting on responses to see what transpires.

the BBB cant really do anything if you know how they really operate....so many people get directed to them to file complaints, but all they really do is take them and file them and make them publicaly available from what ive seen

every company is graded on the BBB website and such, and its amazing how mmo companys pretty much forfeit a good rating once they go public lol.

[Rosuto]

the BBB cant really do anything if you know how they really operate....so many people get directed to them to file complaints, but all they really do is take them and file them and make them publicaly available from what ive seen

every company is graded on the BBB website and such, and its amazing how mmo companys pretty much forfeit a good rating once they go public lol.

Yeah I know they themselves can't do anything about the situation (except maybe lower their grade on their site) but they can at least get the complaint to the supervisor which is better than nothing I suppose.

[Reinheart]

the BBB cant really do anything if you know how they really operate....so many people get directed to them to file complaints, but all they really do is take them and file them and make them publicaly available from what ive seen

every company is graded on the BBB website and such, and its amazing how mmo companys pretty much forfeit a good rating once they go public lol.

Dunno about gaming company but if you're dealing with poor customer service and use BBB to file a complaint at least they get a response from a higher rep which in a lot of cases fix the issue or at least they give a better reasoning to why they can't help the customer out if for any reason instead of "hey we can't help you out, you F'ed up" or "I don't care what you did, our system shows this and our system is always right, you're wrong"

Like the posts above talking about having a empty slot and the payment being applied to the empty slot is just ridiculous imo how is that customers fault? if you had a character in that slot and when you chose the payment with that character then deleted after payment I might understand but if the case is where you have a empty slot and you chose the right character on payment but it was applied to that empty slot then it's system error and should be fixed through support.

[TheVedis]

Dunno about gaming company but if you're dealing with poor customer service and use BBB to file a complaint at least they get a response from a higher rep which in a lot of cases fix the issue or at least they give a better reasoning to why they can't help the customer out if for any reason instead of "hey we can't help you out, you F'ed up" or "I don't care what you did, our system shows this and our system is always right, you're wrong"

Like the posts above talking about having a empty slot and the payment being applied to the empty slot is just ridiculous imo how is that customers fault? if you had a character in that slot and when you chose the payment with that character then deleted after payment I might understand but if the case is where you have a empty slot and you chose the right character on payment but it was applied to that empty slot then it's system error and should be fixed through support.

oh im not debating the fact that its an issue, yeah, it could be anyones fault, who cares if the customer made a mistake or the account system made a mistake
its fixable, and it shouldnt be very hard to fix it(granted the peons you first get ahold of may not be able to do anything, but someone up the line should be able to)

and then there is always the attitude of the customer calling to take into consideration, for the most part i know this isnt going to apply to those actively talking about how they are going about it here(they have been pretty civil, and if they werent civil to the reps, they probly wouldnt be civil about it here either) but its amazing how much profesionalism about it comes into play when talking to these people to.


hopefuly this gets sorted out, its one of those dumb bugs that could only happen due to how we had the game free for the year(since normaly in any mmo youd have activated everything only since there was no pick and choose option)

[Reinheart]

hopefuly this gets sorted out, its one of those dumb bugs that could only happen due to how we had the game free for the year(since normaly in any mmo youd have activated everything only since there was no pick and choose option)

Yeah I hope so also, don't see what's so hard about switching the active account from one to another.
Even in F2P with P2P dungeons like DDO if you paid for the wrong dungeons and stuff you call them up and they can fix it up for you if they see that you haven't tried that dungeon you bought by mistake and stuff. Pretty sure there is a way for the CS to check if character has been played or not since you paid for it unless the CS don't have access to those data.

If it's me say you paid for the wrong character but on same server, maybe even if its different if there is a log saying the player only played 20min or less on that char in this 2 weeks then most likely they probably got on to tell his friends or w/e they can't get on their regular char so I'll let that one go and try to figure out to turn off the wrong character and turn on the correct one.