Wrong character active?

[Rosuto]

SE is a type of company who does not fix much of billing or character issue, i know when i play wow for 2month and quit the next month i forgot to cancel my account. I call them and they send back my money in full without issue but SE would never do such a thing. The only thing that they help me with that took me few hours to fix was i put my FF13 item in the beta account and not mine and that was it.

I would just pay the 3$ and get the other account and cancel the other one and next time just make sure you put the right account.

The thing is, if this is a mess up with their system (the jury is still out on that one) then it could just happen again in the future. If I was sure it was my screw up then I might consider it if only a little, but I'm not usually one to make such a brain dead screw up and I could have sworn I chose the right account (though who knows anything is possible and it could be my screw up). SE seems just as unsure as I do though, so I just wish they'd finish with this review of my account or whatever the heck they are doing so I could know one way or the other.

While $3 extra is not a whole lot (and neither is the $9 I would have to pay since I wasn't subscribed for just one month) I am a rather stubborn person. Considering the situation I don't even believe this should have been an issue to start with. It annoys me to no end that something that seems like such a non issue to me (who knows maybe SE sees things differently) has kept me out of the game for this long. I had seen mentions of SE's horrible customer service reputation for years while I played FFXI, but I was lucky enough to never have to deal with them. Now though I understand completely and I am very disappointed.

While I will miss FFXIV if it comes down to me leaving I just am not willing to give an extra $9 to SE when there are tons of other MMOs big and small that would kill to have a loyal customer like me and treat me like they actually care about keeping my business.

With SE it is an anomaly to find a customer rep that doesn't give you the vibe that they are looking down on you when it really should be quite the opposite. Any time you contact a company's customer service expecting them to not respond professionally and hoping they don't just end the conversation abruptly without totally listening to you something is wrong. Even if it is my screw up that alone has already pretty much guaranteed I won't be spending any more money than I already have.