Wrong character active?

[DivineGlory]

I had the exact same problem, but the support was very rude and insisted it was my fault and disconnected the conversation before I got a chance to say more. In my case, I have 3 slots, one slot with one character and two empty slots with no characters at all. I clearly remember I activated right one when they forced us to select payment option (because the slot with my character is the first slot and the default slot); however, for some reason it picked up the empty slot with no character when the billing period started.

I tried to contact two agents on chat, and neither of them want to help. I ended up spend another $18 (I pay on 6 month basis) again to activate the deactivated character.

Worst customer support ever!!

[Jinko]

I had the exact same problem, but the support was very rude and insisted it was my fault and disconnected the conversation before I got a chance to say more. In my case, I have 3 slots, one slot with one character and two empty slots with no characters at all. I clearly remember I activated right one when they forced us to select payment option (because the slot with my character is the first slot and the default slot); however, for some reason it picked up the empty slot with no character when the billing period started.

I tried to contact two agents on chat, and neither of them want to help. I ended up spend another $18 (I pay on 6 month basis) again to activate the deactivated character.

Worst customer support ever!!

You might have been a bit impatient, if this happened to me it would be a matter of fixing the issue or they lost a customer.

By shrugguing it off like you have they have basically made an extra 6 months of money.

[Reinheart]

You might have been a bit impatient, if this happened to me it would be a matter of fixing the issue or they lost a customer.

By shrugguing it off like you have they have basically made an extra 6 months of money.

If he wants he can still try and get the CS to apply that 6 month that was put into empty slot into his main character for additional 6 month once the 6 month is up... but looking at all the previous CS responses doubt they will be nice enough to even do something like that...

Hopefully this one will be resolved soon... I got one friend who actually did move to SWTOR because of this issue and another guy who is about to leave soon because he's having payment issue and might join the other friend to SWTOR lol... sad SE's losing few customers just because of payment/accounting problems... it's not even the game issue for these guys lol