Quote Originally Posted by Reinheart View Post
Dunno about gaming company but if you're dealing with poor customer service and use BBB to file a complaint at least they get a response from a higher rep which in a lot of cases fix the issue or at least they give a better reasoning to why they can't help the customer out if for any reason instead of "hey we can't help you out, you F'ed up" or "I don't care what you did, our system shows this and our system is always right, you're wrong"

Like the posts above talking about having a empty slot and the payment being applied to the empty slot is just ridiculous imo how is that customers fault? if you had a character in that slot and when you chose the payment with that character then deleted after payment I might understand but if the case is where you have a empty slot and you chose the right character on payment but it was applied to that empty slot then it's system error and should be fixed through support.
oh im not debating the fact that its an issue, yeah, it could be anyones fault, who cares if the customer made a mistake or the account system made a mistake
its fixable, and it shouldnt be very hard to fix it(granted the peons you first get ahold of may not be able to do anything, but someone up the line should be able to)

and then there is always the attitude of the customer calling to take into consideration, for the most part i know this isnt going to apply to those actively talking about how they are going about it here(they have been pretty civil, and if they werent civil to the reps, they probly wouldnt be civil about it here either) but its amazing how much profesionalism about it comes into play when talking to these people to.


hopefuly this gets sorted out, its one of those dumb bugs that could only happen due to how we had the game free for the year(since normaly in any mmo youd have activated everything only since there was no pick and choose option)