Where is the problem with this connection issue?

[Snow_Princess]

So lately I was having instant disconnects on specific occurrences, like if I turn on cut scenes on, I dc at the closing victory CS at the end of a DF (semi recent problem)
I also DC semi frequently teleporting to the lav bed sub ward where my house is.

I thought i trial WTfast to see if the issues continued and they are not.

If the server move is causing so much issues should SE be paying for these VPNs? because it feels like the move was more made to save money on servers, not upgrade them. I been at it with my ISP for over a month trying to see if something is wrong with the coax end of of the connection since a lot of speed downgrading happens there and may be causing a jitter issue. The lead tech wants to blame it on routing but how come I am like the only one suffering from this?

Does SE or my ISP have any influence on how data is routed? why is it so much better on a VPN? WHY DO I NEED TO USE A VPN while i LIVE in the US, connecting to a us server?????? Why can't SE code the game better not to spaz over a single packet loss? FFXI handles online connections better, why?

Also all the menus pop up faster when using wtfast.... also note I only have these issues with this specific game, not ffxi or wow.

[Valkyrie_Lenneth]

VPN's bypass crappy routing on your ISP's side. It as nothing to do with SE. Also, you say the move was to save money on servers, but in order to do the move they had to buy all new servers, so that also makes no sense. the servers in Montreal were not physically moved.

[Snow_Princess]

still happening with the vpn, guess I was just lucky before, the lav bed d/c never happened consistently soo...

I am not even sure if it happens just because where I am teleporting from. It always d/cs like this, as I am zoning in.

[Valkyrie_Lenneth]

still happening with the vpn, guess I was just lucky before, the lav bed d/c never happened consistently soo...

I am not even sure if it happens just because where I am teleporting from

I've been having frequent disconnects, but that is from everything, since my ISP is having issues atm. I haven't had issues with the game in a long time, except when they are being attacked remotely.

[Venur]

I've been having frequent disconnects, but that is from everything, since my ISP is having issues atm. I haven't had issues with the game in a long time, except when they are being attacked remotely.

This happen to me quite a few time per day now.

[Snow_Princess]

So who is to blame with this? I still d/ced zoning in to lav beds with the vpn.

is my isp the one that determines all the routing? how does that work? is there more then just being in se's code or my isp?

[Valkyrie_Lenneth]

So who is to blame with this? I still d/ced zoning in to lav beds with the vpn.

is my isp the one that determines all the routing? how does that work? is there more then just being in se's code or my isp?

Who is your ISP?

The ISP and the backbone providers are the ones who set the routes. Good ISP's route around bad network nodes to avoid interruptions, but most of them are lazy and don't do this.

[Snow_Princess]

Who is your ISP?

The ISP and the backbone providers are the ones who set the routes. Good ISP's route around bad network nodes to avoid interruptions, but most of them are lazy and don't do this.

wide open west (WoW)

[reiichi]

Network routing can be a little hard to explain, but yes, it's largly determined first by your ISP (typically called a last-mile ISP in the USA) which is then connected to a larger network. Simply, ISPs have ISPs too (Internet backbone providers), like Level 3, Cognet, Savvis, Verizon, NTT, etc. Content is typically cheapest if the ISP's ISP doesn't need to connect to something it doesn't own. ...it's sorta like having roaming charges for a cellphone.

What I'd recommend doing is running a traceroute to the servers you play on. Assuming that's mostly Balmung, like your user info says, you're on the Aether datacenter, which your client accesses at 204.2.229.9. Then, post in this thread in the FFXIV Technical Support section with the details.


Reporting Issues Resulting from the North American Data Center Relocation

To get the traceroute logs, you can run the following in your command prompt. It'll make a file on your desktop for you. It can also give you a better idea of where your connection might be failing. Or where it's going.

tracert 204.2.229.9 > Desktop\ffxiv_balmung_tracert.txt

Most of the time, the core internet networks are gonna either be just an IP address or they'll have a regional-based name, so you can track the location that way. If you see a sudden spike in latency, that's where the issue is. If it's within the first/second hop, that's probably your home connection. If it's within the first few hops (you'll probably see your ISP's name here), then it could be their fault. If it's hit larger ISP ISP networks, you can try having your ISP's support file a support ticket for that ISP, but it's unlikely unless they're receiving a service outage or a massive amount of complaints. (Or they already have by the time you're affected). If it's happening on the last couple hopes, then it's on SE's side and likely affecting a large amount of users. ...and by then, we usually see a support topic on it.

[Snow_Princess]

does this tell you anything?


7 - 46 ms - 153 ms - 54 ms dynamic-75-76-35-10.knology.net [75.76.35.10]

17 - 113 ms 109 ms - 118 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 - 197 ms 100 ms - 111 ms 204.2.229.2341
19 - 106 ms 106 ms - 102 ms 204.2.229.9

these hops seems like they are issues