character stuck online in instance/ lobby error 2002

[Kalichan]

As of 6/23, I was in sunken temple of Qarn and randomly crashed. I didn't think much of it until I tried logging back in. Stated there was a lobby error code 2002. Alright, that's fine, that happened not too long ago with all the DDOSing and crashing. I gave it an hour or so, tried logging back in again, same thing immediately, won't go past clicking start on the main Stormblood screen. I tried it periodically throughout the night to no avail. I tried rebooting my computer, rebooting my modem, tried both the Directx11 and DirectX9 version. I reset the launcher to factory settings and checked the forums. The forums didn't have a bunch of people complaining so I would assume something went wrong when I disconnected. This morning, I noticed that my access code for stormblood [not the early release] wasn't there. So I added that thinking that may the problem and tried again. Still lobby 2002 error.
--update 6/25- Did some testing on my end since then. I can log into a character on the data center Primal under a character on Ultros. I can not access any of Aether. Clicking on data center Aether gives me the lobby error 2002 still. The character in question [Raya Mephiles- Midgardsomr/Aether] still shows it's online and in Sunken temple of Qarn.
--06/26/2017 1:05 AM- [Recovery]Recovery from Aether Data Center Content Server Technical Difficulties (Jun. 25)-- thought this may resolve my issue it did not fix issue with my character, it still shows online and I still have the lobby error of 2002. No response from the ticket/s placed. Character is still online according to FC members, still in Sunken Temple of Qarn.

Time: 6/23/2017 around midnight
Frequency: constant
World name: Aether - Midgardsormr
Character name: Raya Mephiles
Retainer name: Masaru
NPC name: --
Monster name: --
Class/Level: Class it's on would be a 51 White Mage
Party or solo: was in a party at the time
In-game time: NA
Area and coordinates: Sunken Temple of Qarn
Housing: none
Steps:
1. Rebooted computer
2. Rebooted modem
3. Flushed DNS
4. Tried both DirectX 11 and DirectX9
5. Tried logging onto another character - inaccessible on Aether
6. Tried logging onto another data center - this is accessible
7. Reset launcher settings back to original settings
8. Left it alone for 48 hours in case of congestion/server issues
9. Contacted Centurylink thinking it was connection issues. Commenced with DNS flush, IP change, update in firmware, and speedtest. All fine.
10. Checked all forums for previous reported issues.
11. Submitted two tickets - no response
12. Placed a thread in the technical support and now placing one here, also in the midst of contacting a GM
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Centurylink
- Modem maker/model number: ActiontechC1000A

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Catlyn\Documents
FINAL FANTASY XIV - A Realm Reborn D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F4
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8053.754MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9333.754MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.714GB SYSTEM_FREEDISC_SPACE 98.898GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 731.842GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 750 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 750 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2017.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4026.877 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8205
SYSTEM_GRAPHICS_DRIVER_DATE 4/30/2017 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 2160 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4531
SYSTEM_GRAPHICS_DRIVER_DATE 9/28/2016 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4392C029-5988-4690-BF22-E26CE400E33B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7541
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/18/2015 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {002F8A4E-9306-4608-B8B4-82753D8B91BF}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7541
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/18/2015 00:00:00
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9F68D8F4-4161-472B-9387-0DBEC8CC1B0A}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7541
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/18/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {76458110-FF4D-11E6-8001444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G105
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

In-Game Bugs - Post New Thread - Google Chrome
FINAL FANTASY XIV
@Dark Wanderer - Discord
Alarms & Clock
Sticky Notes
Settings
Settings
Volume Mixer - Speakers (Realtek High Definition Audio)
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Store
Store
NVIDIA GeForce Overlay


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Adobe Flash Player 26 PPAPI
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
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Java 8 Update 121
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Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24210
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
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Windows 10 Update and Privacy Settings
Intel(R) Network Connections 18.8.136.0
Microsoft Visual Studio Tools for Applications 2012 x64 Hosting Support - 한국어 언어 팩
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Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel® RealSense™ SDK 2014 Runtime (x64): Core
Intel® Trusted Connect Service Client
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Microsoft Visual Studio Tools for Applications 2012 x64 Hosting Support
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual Studio Tools for Applications 2012 x64 Hosting Support - Language Pack ITA
Microsoft Visual Studio Tools for Applications 2012 x64 Hosting Support - 日本語 Language Pack
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Silverlight
Office 15 Click-to-Run Licensing Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Microsoft Application Error Reporting
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24210
Intel(R) Chipset Device Software
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Ansel
NVIDIA 3D Vision Driver 382.05
NVIDIA Control Panel 382.05
NVIDIA Graphics Driver 382.05
NVIDIA GeForce Experience 3.7.0.81
NVIDIA 3D Vision Controller Driver 369.04
NVIDIA Optimus Update 25.6.0.0
NVIDIA PhysX System Software 9.17.0329
NVIDIA Update 25.6.0.0
SHIELD Streaming
NVIDIA HD Audio Driver 1.3.34.26
NVIDIA Install Application
NVIDIA Miracast Virtual Audio 368.39
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NVIDIA ShadowPlay 3.7.0.81
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Microsoft Visual Studio Tools for Applications 2012 x64 Hosting Support - Module linguistique Français
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24210
Microsoft Visual Studio Tools for Applications 2012 x64 托管支持 - 简体中文语言包
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) Management Engine Components
Microsoft Visual Studio Tools for Applications 2012 x64 Hosting Support - Paquete de idioma ESN
Intel(R) Management Engine Components
Pacote de Idiomas do Microsoft Visual Studio Tools for Applications 2012 x64 Hosting Support - PTB
MSVCRT110_amd64
Ventrilo Client for Windows x64
Microsoft Visual Studio Tools for Applications 2012 x64 主控支援 - 繁體中文語言套件


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 000010AC
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002890
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000029E4
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000029F0
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001404
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002A20
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 000004B0
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe 000023CC
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvspcaps64.exe 000028DC
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000023C0
C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_1.8.0.0_x64__8wekyb3d8bbwe\Microsoft.StickyNotes.exe 000018FC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.18.614.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00001BE8
C:\Program Files\WindowsApps\Microsoft.WindowsAlarms_10.1706.1531.0_x64__8wekyb3d8bbwe\Time.exe 00000788
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1706.1602.0_x64__8wekyb3d8bbwe\Calculator.exe 0000217C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11705.1001.21.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001D9C
C:\Users\Catlyn\AppData\Local\Akamai\netsession_win.exe 0000284C
C:\Users\Catlyn\AppData\Local\Discord\app-0.0.297\Discord.exe 000010F4
C:\WINDOWS\Explorer.EXE 000015B4
C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exe 00002CC8
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001838
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001054
C:\WINDOWS\system32\DllHost.exe 00002234
C:\WINDOWS\system32\SettingSyncHost.exe 0000263C
C:\WINDOWS\system32\SndVol.exe 00002104
C:\WINDOWS\system32\backgroundTaskHost.exe 00002738
C:\WINDOWS\system32\conhost.exe 00002A28
C:\WINDOWS\system32\igfxEM.exe 0000178C
C:\Windows\System32\GameBarPresenceWriter.exe 00001478
C:\Windows\System32\RuntimeBroker.exe 000019E8
C:\Windows\System32\SystemSettingsBroker.exe 00002118
C:\Windows\System32\smartscreen.exe 000005F8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00001498
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001288
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002F7C
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00001AC4
c:\windows\system32\sihost.exe 00001420
c:\windows\system32\svchost.exe 00001F20
c:\windows\system32\taskhostw.exe 00001604

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: NA
Laptop Model Number: NA

Gamepad Manufacturer: NA
Gamepad Model Name: NA
Gamepad Part Number: NA

Browser Information
- Name and version of the browser currently in-use: Google Chrome
- Internet Explorer Version: NA

------------------------------------------------------

Original Technical Support Thread: http://forum.square-enix.com/ffxiv/t...tuck-character

[Kalichan]

Character still stuck: 2 email tickets in with no response
Once with Chat support basically told me to wait on a dev, no time frame

Agent Orlando 23:38：Okay so based on your ticket you have done everything that we can recommend. Unfortunately, since your character was stuck in an instance the GMs can not move the character. So the only thing left would be to report this on the bug forums to resolve the issue.
Agent Orlando 23:42：Unfortunately, not because it's not us that work on it it's the developers.

Still stuck with no way to play the game after buying stormblood for myself.