Fatal DirectX Error 11000002

[Sistine]

Having DX11 crashes as well using an i5-6400 and R9 380 4GB.
Other games that use DX11 have no problems at all, the card remains cool during playing as well and the crashes seem to appear at random. Sometimes the game crashes after 5 minutes, the other time after 2 hours. I have tried to rollback my drivers to an older version to see if that resolves the issue but unfortunately it does not...
This is quite a shame as I literally bought the game yesterday after playing the trial on my laptop which had no issues with the DX11 version at all.

[Shiroraikiri]

fx6300+r9 280+win10 creator 65° max for gc and crash on dx11, sometime 1 time a week sometime 5 time an hour, in dx9 its work but ... I have the impression of having less fps in town while i have 75 fps in fact.
dx11 Crashes are much more frequent since last week

no problem on other games

[BellClannel]

I suggest (due to nothing fixing the problem) that we just send reports to amd/nividia and contact ff14. Enough complaints will make the solution important to them and hopefully forcing them to solve the problem.

[Shiroraikiri]

installing amd driver 15.12 solved the problem for me (8h in game without crash) but in this driver i have much less fps in game ...


edit: crash after 12h in game with youtube in background (dont know if it is the problem)

[Antivia]

Just finished assembling a new build for Stormblood and started running into this problem as well. Reverted all clocks to stock,reinstalled windows, and used DDU to do fresh installs of various driver revisions. Nothing I have tried seems to work.

Specs:
CPU: Ryzen 5 1600 @3.7GHz
Mobo: ASRock Fatal1ty AB350 Gaming K4
Ram: 2x8 Corsair Vengeance LPX @2933MHz
GPU: MSI GTX 970 GAMING 4G

[Applesnap]

I've done broader research on this issue and managed to find an answer, sort of. The issue lies in Windows 10's Creator Update and how it forces Game Mode onto DirectX applications (even if you disable it). The cause of the crash, therefore, is a conflict between CU and the in-built streaming software of nVidia / AMD cards, respectively.

Perhaps something official posted with regards to info could help. I see a lot of people are having issues with this and are asking for advice on other forums.

Anyway, my solution was to:

• Disable Game Mode / Bar / DVR in Windows. (Search online for this.)
• Prevent Windows Update from automatically installing new versions of your drivers again. (FYI, it's not amateur-friendly).
• Revert back to Radeon suite 16.11.5 (last version without ReLive).
• You can enable GPU Scaling for your card, but it doesn't make a difference without the above changes. It's beneficial / non-harmful to enable it though, so may as well.

I lose access to both of my streaming applications (OBS 19 and AMD's ReLive -- I have an R9 380), but regain FFXIV stability at a slightly lower frame rate. Hasn't crashed once since I did all of the above. Mileage may vary according to your GPU but this is how I managed to "fix" it until Microsoft solves their CU issues.

Good luck! I accept no responsibility for broken PCs, explosions, apocalyptic events etc.

[Ilorin_Lorati]

The crash has been happening for me since before the Creator Update. In fact, I made the choice to update early in the hopes that Game Mode might provide some stability.

In the case of AMD, ReLive is an optional install.

[FaileExperiment]

Update: this problem doesn't occur if I play in DX9. not a solution, but at least it doesn't randomly crash :/

[Shiroraikiri]

yeah its not a win10 creator problem, i have it before that

Disable Game Mode / Bar / DVR in Windows not working
Prevent Windows Update from automatically installing new versions of your drivers again. not working
Revert back to Radeon suite 16.11.5 not working
GPU Scaling not working

but its so random that i can play sometime 10h without bug so its hard to tell when something work or not.
just now i was chating on messenger facebook (overlay?) same time i was in the game in gold saucer, gonna make cofee and when i return ... error dx11 before that i was doing raid 5 time without anything ...


edit: ok so now its crash in dx9 too great ^^

[Ephemeris]

DX9 crashes too, it just takes longer because it resets the screen and fixes itself a few times before freezing up completely.

As said above this issue was here before Creators update. It's a long standing problem with the game and AMD cards.

There is not much we can do on the user side, there either needs to be a driver update that corrects the issue or the game itself being fixed.

Reverting to 15.12 is not a good solution. Those drivers are quite old now and can can cause compatibility issues with newer cards and games, to the point that some won't even run with them.