Fatal DirectX Error 11000002

[FaileExperiment]

Any updates, SE? Given that this is a technical support forum, I was hoping someone could get back to us with some technical support...

[misterwuggles]

Yeah I'm having this issue as well with--surprise--an R9 380. Started immediately after 3.3 or 3.4. Don't remember which since I was winding down for a break. Got a couple crashes but kind of shrugged it off since I was unsubbing for a bit. Came back a few days ago and it's been crashing constantly at random times. Thought maybe it was VRAM or something since it seemed to happen frequently in larger groups but it's also happened in 4 man content or in a Chocobo race or just while AFK.

I have 0 issues with any other game or function with my computer and I don't touch my driver unless the patch notes specifically mention a game I have poor performance or issues with, which they haven't for some time. This means the issue cropped up specifically after an FFXIV update, not a driver update. Though to be fair it could have also been a Windows 10 update, but I've seen reports of the issue on Windows 7 as well so I still lean towards it being from something done by SE. Played with no issue with an R9 270 then an R9 380 from launch to 3.3/3.4. I'm pretty sure either SE or AMD could fix it and it does suck that AMD isn't doing anything about it, but I'm going to direct more of my annoyance towards SE based on what I'm reading and what I've personally experienced.

Tried every dang driver--with clean uninstall in safe mode--people on Forum/Reddit reported as helping, tried underclocking since some guy said that helped, tried tweaking AMD options and in-game options. Nothin'. Dx9 has some annoying jittering that I don't feel like fixing since I'm so fed up with trying to fix Dx11 so I don't even know if that would work though I get the feeling it would since that seems to be what most folks report. Guess that's what I should do since SE doesn't seem to want to address it unless Stormblood fixes it, but not going to hold my breath there.

[Kalsoa]

So, today, I've crashed 5 times in 2 and a half hours due to this error. Before, it was just maybe once every couple hours, though often, there were no crashes at all. Today, I can't even get a single dungeon done. SE, pleeeeease give us some support here.

[Ephemeris]

I am in the same situation. I am playing with DX9 for now, but as you said it has strange jitters and crashes too after 30-60 minutes when zoning into cities with a lot of players (Limsa/Idyllshire).

DX11 just crashes randomly. Could be 5, could be 20 minutes. No other games (MMOs included) have this issue.

This needs to be fixed ASAP. It will make Stormblood unplayable and is the reason I'm holding off purchasing it (or renewing my sub at all).

[Sistine]

Having DX11 crashes as well using an i5-6400 and R9 380 4GB.
Other games that use DX11 have no problems at all, the card remains cool during playing as well and the crashes seem to appear at random. Sometimes the game crashes after 5 minutes, the other time after 2 hours. I have tried to rollback my drivers to an older version to see if that resolves the issue but unfortunately it does not...
This is quite a shame as I literally bought the game yesterday after playing the trial on my laptop which had no issues with the DX11 version at all.

[Shiroraikiri]

fx6300+r9 280+win10 creator 65° max for gc and crash on dx11, sometime 1 time a week sometime 5 time an hour, in dx9 its work but ... I have the impression of having less fps in town while i have 75 fps in fact.
dx11 Crashes are much more frequent since last week

no problem on other games

[Shiroraikiri]

installing amd driver 15.12 solved the problem for me (8h in game without crash) but in this driver i have much less fps in game ...


edit: crash after 12h in game with youtube in background (dont know if it is the problem)

[Antivia]

Just finished assembling a new build for Stormblood and started running into this problem as well. Reverted all clocks to stock,reinstalled windows, and used DDU to do fresh installs of various driver revisions. Nothing I have tried seems to work.

Specs:
CPU: Ryzen 5 1600 @3.7GHz
Mobo: ASRock Fatal1ty AB350 Gaming K4
Ram: 2x8 Corsair Vengeance LPX @2933MHz
GPU: MSI GTX 970 GAMING 4G

[Applesnap]

I've done broader research on this issue and managed to find an answer, sort of. The issue lies in Windows 10's Creator Update and how it forces Game Mode onto DirectX applications (even if you disable it). The cause of the crash, therefore, is a conflict between CU and the in-built streaming software of nVidia / AMD cards, respectively.

Perhaps something official posted with regards to info could help. I see a lot of people are having issues with this and are asking for advice on other forums.

Anyway, my solution was to:

• Disable Game Mode / Bar / DVR in Windows. (Search online for this.)
• Prevent Windows Update from automatically installing new versions of your drivers again. (FYI, it's not amateur-friendly).
• Revert back to Radeon suite 16.11.5 (last version without ReLive).
• You can enable GPU Scaling for your card, but it doesn't make a difference without the above changes. It's beneficial / non-harmful to enable it though, so may as well.

I lose access to both of my streaming applications (OBS 19 and AMD's ReLive -- I have an R9 380), but regain FFXIV stability at a slightly lower frame rate. Hasn't crashed once since I did all of the above. Mileage may vary according to your GPU but this is how I managed to "fix" it until Microsoft solves their CU issues.

Good luck! I accept no responsibility for broken PCs, explosions, apocalyptic events etc.

[Ilorin_Lorati]

The crash has been happening for me since before the Creator Update. In fact, I made the choice to update early in the hopes that Game Mode might provide some stability.

In the case of AMD, ReLive is an optional install.