Unable to log in on PS4 :(

[Saifo11]

It's not our problem our server decided to lock us out. These 10 days are 33% of our monthly subscription.

Still can't believe none of the mods took a look on this or even thought of coordinating with us.

Crazy stat o.O Hadi, but nonetheless I read in another thread that this is meant to be a peer to peer support, and usually no mods will step in unless ofc the situation goes crazy viral. Which is i assume the point Xeino loco was making, the fact they took so long to actually mobilise left us feeling helpless. But ofc we have to keep raising the issue to make sure they follow it up, In Abu Dhabi and prolly rest of the uae following up is very important. Never forget its a newly developing country (41 years old) and doesn't have a long history of being in a service industry.

Thanks alot for dealing with Etisalat Xeino, and also for the update

On my side I got an email from Etisalat asking me to send them a photo of the error and my account number so i guess its jus protocol & procedures, I am sending it to them to follow up and keep it alive until everything returns to normal.

[Reiss_14]

Crazy stat o.O Hadi, but nonetheless I read in another thread that this is meant to be a peer to peer support, and usually no mods will step in unless ofc the situation goes crazy viral. Which is i assume the point Xeino loco was making, the fact they took so long to actually mobilise left us feeling helpless. But ofc we have to keep raising the issue to make sure they follow it up, In Abu Dhabi and prolly rest of the uae following up is very important. Never forget its a newly developing country (41 years old) and doesn't have a long history of being in a service industry.

Thanks alot for dealing with Etisalat Xeino, and also for the update

On my side I got an email from Etisalat asking me to send them a photo of the error and my account number so i guess its jus protocol & procedures, I am sending it to them to follow up and keep it alive until everything returns to normal.

2 days ago Etisalat answered me and requesting these things as well

[LordHadi]

Crazy stat o.O Hadi, but nonetheless I read in another thread that this is meant to be a peer to peer support, and usually no mods will step in unless ofc the situation goes crazy viral. Which is i assume the point Xeino loco was making, the fact they took so long to actually mobilise left us feeling helpless. But ofc we have to keep raising the issue to make sure they follow it up, In Abu Dhabi and prolly rest of the uae following up is very important. Never forget its a newly developing country (41 years old) and doesn't have a long history of being in a service industry.

Thanks alot for dealing with Etisalat Xeino, and also for the update

On my side I got an email from Etisalat asking me to send them a photo of the error and my account number so i guess its jus protocol & procedures, I am sending it to them to follow up and keep it alive until everything returns to normal.

I know what you mean. But as long as SE is still selling their game in a country that has issues with some of the players' game login, then they still have a part to deal with specially since the game is only accessible through internet. I'm not throwing the blame on SE of course, it's most probably an issue from our country, but it's always good to receive support from SE like follow up with the issue or at least find the main cause or give us 'eso' for the days we missed or extend our subscription (since it's almost 10 days now) since it's not something we can deal with even tho we're dealing with it.

I personally did send Etisalat an e-mail, and they replied after a day stating "I didn't provide them with enough info", which basically means they don't understand what I'm talking about or just lazy to go through our issue.

[Saifo11]

I know what you mean. But as long as SE is still selling their game in a country that has issues with some of the players' game login, then they still have a part to deal with specially since the game is only accessible through internet. I'm not throwing the blame on SE of course, it's most probably an issue from our country, but it's always good to receive support from SE like follow up with the issue or at least find the main cause or give us 'eso' for the days we missed or extend our subscription (since it's almost 10 days now) since it's not something we can deal with even tho we're dealing with it.

I personally did send Etisalat an e-mail, and they replied after a day stating "I didn't provide them with enough info", which basically means they don't understand what I'm talking about or just lazy to go through our issue.

Def agree, even though i havent talk abt compensation yet, I feel like 10 days is too much to go without getting something back, prolly not gna give us free eso, but at least 10 days of subscription back would be fair.

[Saifo11]

Latest reply from SE:

Thank you for contacting the Square Enix Support Centre.


We are sorry that your issues persist.

We are currently still investigating this issue for you but this is taking slightly longer to complete than we had initially anticipated. As soon as we have any further updates we will write back to you. Unfortunately at the moment we do not have any further information to advise.

We will update your case notes to reflect your concerns. Should you have any other questions or problems in the meantime, please do not hesitate to contact us again.


Kind regards,

The Square Enix Support Centre team

[BraveheartRamo]

I personally did send Etisalat an e-mail, and they replied after a day stating "I didn't provide them with enough info", which basically means they don't understand what I'm talking about or just lazy to go through our issue.

I got this feedback yesterday too and my explanation was spoon feeding. Today I got a call from Care team and they asked me if my PS4 is from etisalat... I took a deep breath and told them "My network is perfect, my internet is working, I can upload download perfectly.... Only issue is between you and the game data center, a firewall is blocking our connection, this firewall is yours, DU firewall is working, yours is not and it started 10 days ago... there are people taking care of firewall and internet protocol who should know about this and take action, so can you please inform them? I'm fine! my network is fine! Did you understand my issue? They confirm, yes we did and we will follow up on high priority.

If they call me again with same questions, I might look for a samurai dagger....

[LordHadi]

Def agree, even though i havent talk abt compensation yet, I feel like 10 days is too much to go without getting something back, prolly not gna give us free eso, but at least 10 days of subscription back would be fair.

I just play few hours a week, and not playing for 10 days sucks since I haven't got my gear to ilvl 200+ yet. So I need every minute I can spend in game since I don't play much lol, that's why I'm concerned more about the eso

I got this feedback yesterday too and my explanation was spoon feeding. Today I got a call from Care team and they asked me if my PS4 is from etisalat... I took a deep breath and told them "My network is perfect, my internet is working, I can upload download perfectly.... Only issue is between you and the game data center, a firewall is blocking our connection, this firewall is yours, DU firewall is working, yours is not and it started 10 days ago... there are people taking care of firewall and internet protocol who should know about this and take action, so can you please inform them? I'm fine! my network is fine! Did you understand my issue? They confirm, yes we did and we will follow up on high priority.

If they call me again with same questions, I might look for a samurai dagger....

Believe me they will either sleep on it or keep insisting it's a problem with your network haha, I really really hate dealing with Etisalat!

[Charles_Cimeaurant]

Info from Etisalat :

Hi Charles, we've escalated your case to the concerned team for further checking. Furthermore, we've contacted the game provider for us to check and validated the issue. We will keep you posted. Thanks.

I really hope, they fix it now.

[LordHadi]

Info from Etisalat :

Hi Charles, we've escalated your case to the concerned team for further checking. Furthermore, we've contacted the game provider for us to check and validated the issue. We will keep you posted. Thanks.

I really hope, they fix it now.

Good news! hopefully

Thanks for your effort guys

[SESO-TAI]

Info from Etisalat :

Hi Charles, we've escalated your case to the concerned team for further checking. Furthermore, we've contacted the game provider for us to check and validated the issue. We will keep you posted. Thanks.

I really hope, they fix it now.

i dont trust them ..but i hope they fix it as soon as possible


u guys the only one who deserve thanks
so thank u for ur efforts