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  1. #1
    Player
    LunaHoshino's Avatar
    Join Date
    Oct 2014
    Location
    Gridania
    Posts
    785
    Character
    Luna Hoshino
    World
    Gilgamesh
    Main Class
    Lancer Lv 60
    I received a damaged CE and am waiting on the SE store to get back to me on what I should do about it. I sent them an e-mail on the 23rd and have yet to receive a response, and I would really like to not be locked out for who knows how long if I have to exchange my entire CE for a new one. I've already paid for the game so I would like to be able to continue playing it while I get this sorted out.
    (0)

  2. #2
    Player Lexia's Avatar
    Join Date
    Aug 2013
    Posts
    3,509
    Character
    Lexia Lightress
    World
    Balmung
    Main Class
    Ninja Lv 86
    Ones about EA codes have you tried contacting SE support or the SE store? I know mods view these forums and pass on information but posting these kind of threads is like being blinded folded spun around and then throwing a dart and hoping to hit the correct target.
    (1)

  3. #3
    Player
    BigTough's Avatar
    Join Date
    Sep 2014
    Posts
    204
    Character
    Paris Alexus
    World
    Malboro
    Main Class
    Marauder Lv 90
    Quote Originally Posted by Lexia View Post
    Ones about EA codes have you tried contacting SE support or the SE store? I know mods view these forums and pass on information but posting these kind of threads is like being blinded folded spun around and then throwing a dart and hoping to hit the correct target.
    Agreed, but It's gotta be worth the shot.

    I did try support, they just told me that I will be locked out until I get my package. They weren't helpful at all unfortunately...
    (0)

  4. #4
    Player
    LunaHoshino's Avatar
    Join Date
    Oct 2014
    Location
    Gridania
    Posts
    785
    Character
    Luna Hoshino
    World
    Gilgamesh
    Main Class
    Lancer Lv 60
    Quote Originally Posted by Lexia View Post
    Ones about EA codes have you tried contacting SE support or the SE store? I know mods view these forums and pass on information but posting these kind of threads is like being blinded folded spun around and then throwing a dart and hoping to hit the correct target.
    I have, yes. I sent them an e-mail and called them yesterday. The CSR I got was very nice and helpful, but he was unable to do anything about the situation on his end because it was not his area and he did not have the authority. He acknowledged that the EA code situation might be a problem and apologized for it.
    (0)

  5. #5
    Player
    Myomi's Avatar
    Join Date
    Nov 2013
    Posts
    22
    Character
    Myomi Lynn
    World
    Faerie
    Main Class
    Conjurer Lv 50
    I hope SE will extend it for those who are unable to get their physical copy yet. Good luck!
    (2)

  6. #6
    Player
    MageBlack's Avatar
    Join Date
    Oct 2013
    Posts
    1,715
    Character
    Sora Burakku
    World
    Zalera
    Main Class
    Thaumaturge Lv 90
    I live in northern canada in a remote town that never gets ANYTHING on time and I just got my copy of Heavensward CE yesterday. Had to pay an extra $30 for customs but I got it. Damn thing was almost $200 after everything was said and done and I didnt even get the nice display case box like was presented at PAX (i think it was PAX?) Happy I got the game, a little disappointed about the box though. Overall, really happy for the CE! Thanks SE!
    (0)

  7. #7
    Player
    Nel_Celestine's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    671
    Character
    Nel Celestine
    World
    Balmung
    Main Class
    Gladiator Lv 50
    I live in Canada but thankfully have family in the US so got my CE shipped there and they will be bringing it up to me personally and texted me the code. That being said, I -have- gotten things from the SE sent to me directly only to have them be massively late and HUGE customs fees attached to them. ($80 for the Before Meteor Soundtrack in customs fees?!?!) I wish you all the best in keeping access open with the Pre-order codes for a bit longer so your copies arrive.
    (2)

  8. #8
    Player
    BigTough's Avatar
    Join Date
    Sep 2014
    Posts
    204
    Character
    Paris Alexus
    World
    Malboro
    Main Class
    Marauder Lv 90
    Maybe there's just not enough people making noise about it...
    (0)

  9. #9
    Player
    MiniTofu's Avatar
    Join Date
    Sep 2014
    Location
    Mare
    Posts
    535
    Character
    Mito Mito
    World
    Mateus
    Main Class
    Summoner Lv 90
    Quote Originally Posted by BigTough View Post
    Maybe there's just not enough people making noise about it...
    Noises are here: http://forum.square-enix.com/ffxiv/t...s-on-June-27th.
    (0)

  10. #10
    Player
    MiniTofu's Avatar
    Join Date
    Sep 2014
    Location
    Mare
    Posts
    535
    Character
    Mito Mito
    World
    Mateus
    Main Class
    Summoner Lv 90
    (0)

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