error 406/401/601

[Marcie]

Lol I'm gonna call today. Haven't heard back from support, my card is still somehow "not registered correctly" but now there's $10.35 charged on it.

Please get to the bottom of it - NO MERCY TO THE PERSON ON THE PHONE!!

[Marcie]

Looking at my bank account - it seems they have taken around £12.00 out of it due to service charge.. I best get it all back!

[siverstorm]

Well, not only is finding a phone number for their support line nauseating as hell (they don't post it, so I'm trusting the same NA number that's been reported by several other players), the number also isn't toll free. As a Canadian that's going to be one hell of a phone bill I don't need.

As a side note as much as I would love to rage out I also want them to help me in a timely manner.

I tried doing livechat support, after being logged out twice while trying to send the ticket in I got a message that I need to wait about an hour for their support to open -_-

[Marcie]

I've no clue then.. There is a Sticky at the top of Technical Support about errors:401 & 406.... I took it there lol.

[KupoKwark]

Luckily I haven't been charged any service fees, but I still can't renew my subscription. I all ready received a response from the support email service with the pre packaged message about it being my banks fault.

[GirlNamedCorrieTuna]

I've been getting these errors for days now on both my account and my husband's account....And when I finally got through to "customer support", they informed me that the system where I could have used PayPal was retired the day before...how convenient...So apparently the only way we can renew is by purchasing the GameTime cards which can only be bought in 60 day increments. We wanted to do the 180 day up to save some on monthly costs. If we do that, we lose our extra retainers and all of the gil/stuff that was in them. We have tried multiple cards, different banks, both Master Card and Visa with no luck. Called the banks and there is indeed money in the accounts and nothing is frozen. All I want to do is for SE to take my money. And they are refusing to do it. Except for the many $1 pre-auth charges. Has anyone been able to get through this lately??

[siverstorm]

Has anyone been able to get through this lately??

If you're not gonna get the game time cards then no, every time a payment fails you get a 24 hour block. They stack, so if you failed 3 times you have a 72 hour block before being able to try again. Since it failed for no good reason I can't expect it to work again when my block ends but it's all I can try. I also get to joyously wait 12 or more days because naturally there was nothing mentioned about this block when the payments failed.

This system is stupid but it's really all we can do....

[Marcie]

I have had a response for SE!

From: support_eu_ol@square-enix.com

Dear Customer,

Thank you for contacting the Square Enix Support Centre.


Following upi from our recent email conversation regarding the error 406 you reported,

We would like to ask you to please ensure that there are enough funds in the account the card belongs to and please send us an image of the card to sel-id@square-enix.com to be able to whitelist it and for you to use it.

We apologise for any inconvenience caused.


Kind regards,

The Square Enix Support Centre team

Thank you again for contacting us and for your interest in Square Enix products!
More help and information is available at the Square Enix Support Centre website.
http://support.eu.square-enix.com/


I hope this works!

[Tinydragon]

I'm in the same boat as everyone else regarding most of the information in this thread, but I can shed some light on the small ($1) charges to the credit card account. This is from S-E:

"A valid payment method is required to play FINAL FANTASY XI [sic]. All payment methods must be registered through the SQUARE ENIX Account Management System. The fee you are referring to is not a fee but a pre-authorization hold to verify funds are available on the account. The hold is $1.00 but will fall off the account after a few days. We apologize for the confusion this may have caused."

The $1 charge occurs when you register a card for payment. The problem is, of course, that registering the card doesn't mean that you can pay with it. Still, it is good to know that the $1 charges are intended eventually to drop off.

[Marcie]

http://forum.square-enix.com/ffxiv/t...ror-401-406%21