I need to msg a Dev asap, My ticket was out side of the GM's services

[SoulKhan]

I have an issue I am trying to get cleared up on my game account and need to msg a Dev to see if they could fix this issue for me, Not going to type it all out here. If anyone knows how I can contact a Dev please let me know.
Thanks

[Aldora]

I have an issue I am trying to get cleared up on my game account and need to msg a Dev to see if they could fix this issue for me, Not going to type it all out here. If anyone knows how I can contact a Dev please let me know.
Thanks

There is no way to contact the Developers directly. You will have to either contact the GM’s in-game or go to the Customer Support, who you can contact here:

Support Center - EU:
Contact us
Report Bugs or Offending Players

Support Center - NA:
Contact us
Report Bugs or Offending Players

[Limecat]

[SoulKhan]

thanks yeah that is the one I keep submitting tickets to, Though they keep telling me its outside of a gm's service and that the dev's are the only ones who could help me. I played a game called RIFT since 2011 till recently off and on between FF ARR and I had this same issue on that game that the gm's were able to fix in seconds because trion owned the game they said. So if SE owns FF ARR and its pay to play they should be able to do the same thing if not more I am thinking...

[Verranicus]

Explain what the issue is. This seems fishy.

[Aldora]

thanks yeah that is the one I keep submitting tickets to, Though they keep telling me its outside of a gm's service and that the dev's are the only ones who could help me. I played a game called RIFT since 2011 till recently off and on between FF ARR and I had this same issue on that game that the gm's were able to fix in seconds because trion owned the game they said. So if SE owns FF ARR and its pay to play they should be able to do the same thing if not more I am thinking...

The Customer Support is meant to handle issues a customer has. The customer should never (have to) contact the Developer directly. If the customer is experiencing an issue, it’s the job of the Customer Support Agent to relay the issue to the appropriate party (for instance the FFXIV Team). It should never be up to the customer to contact a developer directly for assistance.

That is what should happen, but what i’ve read on the forums, that’s not always the case and customers have been forwarded to the forums to make their issues know. On the other hand, the issue you are experiencing might be already being discusses/addressed.

If you are having technical issues concerning your account (for instance when it comes to payment), take a look at the Technical Support section of the forum, which you can find here:

Technical Support Section

If the issue is related to the game and can be considered to be a bug, you should make a post about it in the Bug Reports section of the forum, which you can find here:

Bug Reports Section

I believe that an e-mail address exists to report complaints you might have in regards to the way your inquiry was handled by the customer support, so that the FFXIV team can improve their customer support procedures internally. However, i can’t seem to find it through the search feature on the forums…

Maybe a Community Rep can assist there? /hint /hint (^_~ )

[Renik]

oh you are the guy who wanted his DoL restarted to lvl1, if that's what you want i'm afraid there's nothing they can do, to change something related to your character development they would have to use a "back door" but devs rarely put back doors on MMOs because they lead to hack, and even if there were they would never use it for customer support.

[Lithera]

Take what the OP says with a grain of salt. This guy spends most of his in-game time shouting in Mor Dhona asking silly questions like this one. He's the same now as he was months ago before he left the game. You can give him a perfectly good answer and he'll keep going and going...

[Urthdigger]

When I saw the thread title and how he wasn't going to type out the issue, I figured it was something dumb.

[SoulKhan]

I didn't make this post to be trolled but yes I figured since when I played RIFT I had a GM reset my alchemy because it was an off number and I didn't wish to have it anymore they were able to, I was trying to have a gathering skill reset to 0 to match the others to make it right is all since it is tacky looking for a skill that I wont use to be of a number that has no value to me and for me it makes something feel off to me or unbalanced, I do not expect others to understand my number issues but they are important to me.
And for those that choose to troll me on something I am asking, This is not a trolling post I simply was asking about how to reach a dev since I figured they would be able to 0 out my miner skill. If RIFT a f2p game can do it I figured SE would be able to as well.