I need to msg a Dev asap, My ticket was out side of the GM's services

[SoulKhan]

I have an issue I am trying to get cleared up on my game account and need to msg a Dev to see if they could fix this issue for me, Not going to type it all out here. If anyone knows how I can contact a Dev please let me know.
Thanks

[Aldora]

I have an issue I am trying to get cleared up on my game account and need to msg a Dev to see if they could fix this issue for me, Not going to type it all out here. If anyone knows how I can contact a Dev please let me know.
Thanks

There is no way to contact the Developers directly. You will have to either contact the GM’s in-game or go to the Customer Support, who you can contact here:

Support Center - EU:
Contact us
Report Bugs or Offending Players

Support Center - NA:
Contact us
Report Bugs or Offending Players

[SoulKhan]

thanks yeah that is the one I keep submitting tickets to, Though they keep telling me its outside of a gm's service and that the dev's are the only ones who could help me. I played a game called RIFT since 2011 till recently off and on between FF ARR and I had this same issue on that game that the gm's were able to fix in seconds because trion owned the game they said. So if SE owns FF ARR and its pay to play they should be able to do the same thing if not more I am thinking...

[Aldora]

thanks yeah that is the one I keep submitting tickets to, Though they keep telling me its outside of a gm's service and that the dev's are the only ones who could help me. I played a game called RIFT since 2011 till recently off and on between FF ARR and I had this same issue on that game that the gm's were able to fix in seconds because trion owned the game they said. So if SE owns FF ARR and its pay to play they should be able to do the same thing if not more I am thinking...

The Customer Support is meant to handle issues a customer has. The customer should never (have to) contact the Developer directly. If the customer is experiencing an issue, it’s the job of the Customer Support Agent to relay the issue to the appropriate party (for instance the FFXIV Team). It should never be up to the customer to contact a developer directly for assistance.

That is what should happen, but what i’ve read on the forums, that’s not always the case and customers have been forwarded to the forums to make their issues know. On the other hand, the issue you are experiencing might be already being discusses/addressed.

If you are having technical issues concerning your account (for instance when it comes to payment), take a look at the Technical Support section of the forum, which you can find here:

Technical Support Section

If the issue is related to the game and can be considered to be a bug, you should make a post about it in the Bug Reports section of the forum, which you can find here:

Bug Reports Section

I believe that an e-mail address exists to report complaints you might have in regards to the way your inquiry was handled by the customer support, so that the FFXIV team can improve their customer support procedures internally. However, i can’t seem to find it through the search feature on the forums…

Maybe a Community Rep can assist there? /hint /hint (^_~ )

[Charisma]

Though they keep telling me its outside of a gm's service

Its another sentence for: We cant help you with your weird problem.

It is your fault in the first place, just level it up to max level and your problem is solved anyways.

[Limecat]

[Verranicus]

Explain what the issue is. This seems fishy.

[Renik]

oh you are the guy who wanted his DoL restarted to lvl1, if that's what you want i'm afraid there's nothing they can do, to change something related to your character development they would have to use a "back door" but devs rarely put back doors on MMOs because they lead to hack, and even if there were they would never use it for customer support.

[Mugiawara]

oh you are the guy who wanted his DoL restarted to lvl1, if that's what you want i'm afraid there's nothing they can do

It's him?
I already gave him a suggestion and he still wouldn't take it.
Level it to like an odd or even number.
Make it to like level 15 or just max it. Getting to 15 takes no time.

[Lithera]

Take what the OP says with a grain of salt. This guy spends most of his in-game time shouting in Mor Dhona asking silly questions like this one. He's the same now as he was months ago before he left the game. You can give him a perfectly good answer and he'll keep going and going...