Unable to obtain loot in the Second Coil of Bahamut due to player error

[Dempf]

There are several similar threads already in the bug report forum. Examples:

[1] [2] [3] [4]

But I haven't seen this issue covered here on the gameplay forums (which is where SE directed those who complained in the above referenced threads).


The inability to reconcile lost loot due to player error or miscommunication is inexcusable, and is a basic customer service feature in pretty much every other MMO on the market (including FFXI).

The webcomic XIV Nomnom! probably puts it better than I can:

In WoW, when everyone passes on a piece of loot, it remains on the boss, free for anyone who has the space to take it if they changed their minds. In FFXIV, loot apparently explodes into dust when no one wants it.

My motivation for posting this thread is the following situation that our static encountered. We had instructed everyone except our bard to pass on an Oil of Time from Turn 7, but our bard accidentally exited the instance before loot had been distributed. Thus no-one in our group was able to obtain the Oil of Time.

I'm sure many here will place the blame for this on our shoulders. Yes, we did screw up, but I think it's a pretty easy mistake to make, and easy enough to rectify. However, SE reps have informed us that will not take any action in this situation.

Maybe I'm a bit sore, but this level of customer service feels like a middle finger to our raiding group, especially since, as others have pointed out, we pay for this game partly because of our desire to run dungeons and collect loot. In this situation both game design and customer service have failed us.

For reference, here is the response we received from an SE rep:

Hello and thank you for contacting the FINAL FANTASY XIV: A Realm Reborn Support Desk.

We understand that the inability to receive and item is a frustrating experience, since it involves time and effort to acquire. Unfortunately, at this time we are unable to reimburse an item lost from the treasure pool, since the item had not landed in your inventory. We apologize for the inconvenience and that we do not have an immediate resolution that we can offer you. However, due to reports like this, we are currently looking into how we may be able to assist with these issues in the future. If you feel that the item being unobtainable was due to an in-game error and not an accidental choice, please report it through the forums (http://forum.square-enix.com/ffxiv/forum.php) so we can track the progress of the report.

Also, we encourage you to provide us game content feedback in regards to this matter. To submit feedback, please visit our official forums at http://forum.square-enix.com/ffxiv/forums/663-Feedback. Although individual responses are not sent, please rest assured that all comments are submitted to the appropriate parties so that they can be read and considered for future updates.

Thank you again for your patience and understanding.
FINAL FANTASY XIV Game Master Team