Random Freezes

[OnyxStrife]

This is making it very difficult for me to complete the end game dungeons and people are getting mad that I keep dying when it's out of my control.

At completely random intervals my game will completely freeze for about 5 seconds. I have no idea what could be causing this. I thought it was because I'm overclocking my GPU (which I've been doing for months now) but after turning the overclock off, I noticed I'm still getting the freezes.

[Raist]

This is often tied into packet loss or extremely high latency in your route to the game servers. If you run some tracerts to the game server your client is using, you may see signs of the congestion or even packet loss. Some hops will have highly erratic response times or even some off and on timeouts (*) at hops in the middle sections of the route. The last few hops are wither SE or SE's ISP. The SE game servers in Canada start with 199 (the 124 ones are servers in Japan). Don't use the one starting with 184 that is posted everywhere--that is a web server, not a game server. If you find such symptoms, rab some traces to another service like Google/YouTube, Yahoo, or something like JustinTV or Twitch and forward all the samples to your ISP for investigation.

There are also known stability issues related to a patch in February that SE has been actively investigating and trying to address with several patches since March 5th. Tonight's maintenance is another attempt to address those specific issues they have been able to identify on their end.
Thread: [NA] Issues Occurring After Patch 2.16 and the Addressing Thereof (Mar. 5)

However, there are still issues in routing that have been documented for quite some time now--and not just for XIV. I saw a post on the TWC forums for D3 today, and there have been many for a host of games and web based services off and on for years--including but not limited to League of Legends, WoW, Netflix, and even Google/YouTube. It is a recurring issue in North America in general because of grossly undersold and horribly maintained network segments across the continent. Best way to get them addressed is to identify the symptoms with a tool like tracert and submit them to your ISP's Tier3 support (not the guys at the call center... need to request Tier3 support so you get someone who knows what to do with the tracert).

[Andres_Lonegrief]

I don't know if my problem is the same, but my game has started to freeze completely (not for only 5sec) on daily basis since 3 days. I can't log out, gamepad isn't responding and I can do nothing but turning my PS3 off. What I'd like to know is if my Ps3 is being damaged by this hangs, since when I restart it, the system doesn't display any error message and it doesn't perform an HDD scan in order to detect anomalies.

I thought it was a bug since 2 out of 3 times it happened inside Haukke Manor HM (however, today It freezed in Central Thanalan, during the loading screen you get when someone revives you). Also, this morning I found that the thread had been moved to "duplicate bugs". I still can't find the original thread, but I trust the moderator and I'm cool with waiting until SE has figured out how to solve this problem.

Right now, I just want to know if I have to expect my Ps3 to die anytime soon or not. I'd rather paying a subscription for a game I'm not playing with than having my PlayStation3 damaged. I'm not an expert, so I'm a bit confused and worried. I hope someone will be so kind to shed some light!

PS: when I wrote my bug report I didn't notice I was using my BF account: that's why the character name doesn't match with the user profile. I'm a mess I know ...