Thread: [NA] Issues Occurring After Patch 2.16 and the Addressing Thereof (Mar. 5)

Copying the notice in here since it looks like a lot of people missed the notice that went up a couple days ago in both the Lodestone and the Status forums:

http://na.finalfantasyxiv.com/lodest...57ffe3d0abdc78

http://forum.square-enix.com/ffxiv/t...f-%28Mar.-5%29


[NA] Issues Occurring After Patch 2.16 and the Addressing Thereof (Mar. 5)

Since the implementation of patch 2.16 which occurred on Feb. 20, several major issues have arisen for which we deeply apologize. We would like to report the current findings of our investigations as well as the progress of the countermeasures we are taking to address these issues.


■Regarding the Feb. 26 Technical Difficulties Which Affected the Japan Data Center Worlds
On Feb. 26, 2014 at around 5:29 a.m. (PST), there was an issue wherein players would become disconnected from the Japan data center Worlds.

Regarding this issue, the disconnects would occur as players were being transferred to instances, and our subsequent investigation revealed the problem was due to an issue with the settings on the server which bridges the regular World with the instance World. Immediately upon this discovery, we performed an all-Worlds emergency maintenance to fix this issue.

Since then, no more issues stemming from this cause have occurred.

■Regarding Issues in Which Players Are Disconnected From Certain Instances
Currently, there is an issue occurring on several data center Worlds wherein players are being disconnected from certain instances.

Since patch 2.16, the number of players entering instances has increased, and as a result, the instance World servers have been subjected to heavy load, especially during peak hours, causing the servers which handle the instance areas to go down. The Primal data center Worlds in particular have been extremely congested, causing a high occurrence of crashes. As an additional note, as of the maintenance which occurred from Mar. 2, 2014 11:00 p.m. to Mar. 3, 2014 2:00 a.m. (PST), we attempted server setting changes to try to address the issue, but unfortunately the problem continues to persist.

We deeply apologize for the inconvenience, but we ask for your patience and understanding as we continue to work toward correcting the situation.

As an additional note, if you experience a 90000 error while in an instance and become disconnected from the server, so long as there is no issue affecting the server which oversees the entire instance World, you will still be able to instantly return to the regular World; therefore, in such a case we ask that you please try logging in again.

■Regarding Issues Wherein Players Are Unable to Login, or Items Become Lost (Occurs Rarely)
Currently, primarily affecting the Japan data center Worlds, we have confirmed that there is sometimes an issue which affects item data, causing an inability to log in due to a 1016 error, as well as a rarely occurring issue wherein items may become lost. At the present time, the root cause is still unknown, and we are hurrying to find the source of the problem so that we may address it.

In the meantime, we are conducting daily analyses of data from our database servers and implementing temporary countermeasures against these issues as they crop up, but if you experience a 1016 error and become unable to log back in even after waiting some time, or if an item should inexplicably become lost, we ask that you please contact the in-game support desk or go to the Bug Reports section of the official forums, and submit details there.

We deeply apologize for the inconvenience.

Seems like they may have come up with a plan. Notices are in Lodestone, Status section, and should be popping up when you launch the game.

If you still have issues specifically with instances after patching next week, please make sure to also post to the Bug Report section or open a ticket at the portal, as this is something SE may need to address (players may not be able to help you in these forums):
http://forum.square-enix.com/ffxiv/t...-%28Mar.-10%29

[NA] All Worlds Maintenance (Mar. 10)

At the following time, in order to implement patch 2.16 hotfixes as well as address issues concerning heavy load, we will be performing maintenance on all Worlds. During this period, FINAL FANTASY XIV: A Realm Reborn will be unavailable.

We apologize for any inconvenience this may cause and thank you for your understanding.

* The World transfer service will be suspended 15 minutes before maintenance begins, and will be unavailable until maintenance has ended.

[Date & Time]
Mar. 10, 2014 from 12:00 a.m. to 4:00 a.m. (PDT)
*Completion time may be subject to change.

[Affected Service]
- FINAL FANTASY XIV: A Realm Reborn

Looks like they're having another go at it... pasting in the notice about tonight's maintenance to bump these back up again for those that seem to be unaware of their ongoing investigation into the matter:

http://na.finalfantasyxiv.com/lodest...f4074977ef6dc6
http://forum.square-enix.com/ffxiv/t...-%28Mar.-20%29


[NA] North American/European Data Center Worlds Maintenance (Mar. 20)

At the following time, to improve server stability, we will be performing maintenance on the North American/European data center Worlds. During this period, the Worlds listed below will be unavailable.

* We will be stopping the World Transfer Services 15 minutes prior to the maintenance. Users will not be able to use or transfer to Worlds until the maintenance is completed.

We apologize for any inconvenience this may cause and thank you for your understanding.

[Date & Time]
Mar. 20, 2014 from 12:00 a.m. to 2:00 a.m. (PDT)
* The completion time may be subject to change.

[Affected Worlds]
North American/European Data center Worlds
- Adamantoise
- Balmung
- Behemoth
- Brynhildr
- Cactuar
- Cerberus
- Coeurl
- Diabolos
- Excalibur
- Exodus
- Faerie
- Famfrit
- Gilgamesh
- Goblin
- Hyperion
- Lamia
- Leviathan
- Lich
- Malboro
- Mateus
- Midgardsormr
- Moogle
- Odin
- Phoenix
- Ragnarok
- Sargatanas
- Shiva
- Siren
- Ultros
- Zalera

Bringing this back to top of the forum again, as the next maintenance will again have measures taken to address the stability issues:

[NA] All Worlds Maintenance (Mar. 26-27)

At the following time, in order to implement patch 2.2 as well as adjustments to the instance system, we will be performing maintenance on all Worlds. During this period, FINAL FANTASY XIV: A Realm Reborn will be unavailable.

This maintenance will introduce a new structure to the instance system that automatically adjusts the number of available instances according to the level of congestion. Until now, depending on the time of day, the number of players would become concentrated in certain content, maxing out the number of available instances, resulting in extended waiting times for players despite having a full party. With the implementation of this new system, more players than ever before will be able to participate simultaneously in the same content.

Because the implementation of this new structure will require a modification to the very core of the instance system, much time will be needed for checks and verifications before going live, which is the reason for the extended length of this maintenance.

We apologize for any inconvenience this may cause and thank you for your patience and understanding.

* The World transfer service will be suspended 24 hours before maintenance begins, and will be unavailable until maintenance has ended.

[Date & Time]
From Mar. 26, 2014 1:00 a.m. to March 27, 2014 2:00 a.m. (PDT) *Completion time may be subject to change.

[Affected Service]
- FINAL FANTASY XIV: A Realm Reborn