Hello,
Once again I come to the forum to request support bracket, hopefully this time at least check the problem, but as it was asked to put my complaint be alert to and will open the forum ........
First of all I would like to inform you that have already requested this support 2x with no response as follows on the links below.

http://forum.square-enix.com/ffxiv/t...Missing-Mounts
http://forum.square-enix.com/ffxiv/t...Missing-Mounts

Also requested help through tickts but also had no positive response, asked for more details, just like here in the forum, the details were passed as requested in tickt t3453200: ca25, but also not heard back from support, so here we go ... ...
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Template (PlayStation 3 Version)

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Time: I do not know exactly the bug was only noticed on 01/24/2014
Frequency: once
World name: Hyperion
Character name: Kal El
NPC name: Not applicable
Monster name: Not applicable
Class/Level: Marauder Lv. 25
Party or solo: Not applicable
In-game time: Not applicable
Area and coordinates: Not applicable

Steps:
1. I received the premiums relating to account 180 days and the collector's edition.
2. I opened the awards have all been added to the menu, minions and mounts, mounts just could not use because I had not finished the quest line.
3. On 24/01/2014 I finished the quest line, but when I opened the menu mounts the voidal Coeurl Mount Resonator and were no longer available on the menu, they disappeared

Connection Specs
- Type of internet connection/provider: ADSL 10 Mb/s
- Modem maker/model number: No use modem


Model Number of the PlayStation 3 You Are Using

- Model Number: No have this information now, I'm at work without access to the PS3, but if this information is actually relevant to solve the problem I get information on home tonight and complete information