Interesting ......
With the update done yesterday voidal Resonator item appeared in my inventory again.
But the item Coeurl Bell is still missing, as when updating the item appeared miraculously tried to uninstall and install the game again just by guarantee, yet he did not appear in the inventory.

Not even have a way to check what support may have occurred?

At least if you deem the work to answer whether it is possible or not, know it's hard, apparently you are too busy looking after numerous failures in the game every day, but if possible the attention to me please.

Just do not give me the suggestion to reinstall the game I've done this yesterday and bell Coeurl remains missing.