You should make the post with all the information under the bug report section of the forum instead.
http://forum.square-enix.com/ffxiv/forums/632

They replied to one of your other threads and asked for more information, information which you've now posted under Technical Support instead of under Bug Reports where it belongs.

It may be that you won't get any direct response to your particular problem, but issues posted under Bug Reports are forwarded to the developers.