Bug in the Mounts

[Evenfall]

Hello,
Once again I come to the forum to request support bracket, hopefully this time at least check the problem, but as it was asked to put my complaint be alert to and will open the forum ........
First of all I would like to inform you that have already requested this support 2x with no response as follows on the links below.

http://forum.square-enix.com/ffxiv/t...Missing-Mounts
http://forum.square-enix.com/ffxiv/t...Missing-Mounts

Also requested help through tickts but also had no positive response, asked for more details, just like here in the forum, the details were passed as requested in tickt t3453200: ca25, but also not heard back from support, so here we go ... ...
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Template (PlayStation 3 Version)

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Time: I do not know exactly the bug was only noticed on 01/24/2014
Frequency: once
World name: Hyperion
Character name: Kal El
NPC name: Not applicable
Monster name: Not applicable
Class/Level: Marauder Lv. 25
Party or solo: Not applicable
In-game time: Not applicable
Area and coordinates: Not applicable

Steps:
1. I received the premiums relating to account 180 days and the collector's edition.
2. I opened the awards have all been added to the menu, minions and mounts, mounts just could not use because I had not finished the quest line.
3. On 24/01/2014 I finished the quest line, but when I opened the menu mounts the voidal Coeurl Mount Resonator and were no longer available on the menu, they disappeared

Connection Specs
- Type of internet connection/provider: ADSL 10 Mb/s
- Modem maker/model number: No use modem


Model Number of the PlayStation 3 You Are Using

- Model Number: No have this information now, I'm at work without access to the PS3, but if this information is actually relevant to solve the problem I get information on home tonight and complete information

[Nekodar]

You should make the post with all the information under the bug report section of the forum instead.
http://forum.square-enix.com/ffxiv/forums/632

They replied to one of your other threads and asked for more information, information which you've now posted under Technical Support instead of under Bug Reports where it belongs.

It may be that you won't get any direct response to your particular problem, but issues posted under Bug Reports are forwarded to the developers.

[Evenfall]

Thanks for the suggestion but I think I will not return again, I've opened a post there and the answer was to fill this form here in this place, it was done but still not heard back yet, yesterday already got a lead, to update the game voidal resonator appeared again in my inventory, may have been an error of corrupted file, but I need confirmation of this just to not be installing and uninstalling the game every day.

But thank you again, at least you stopped what he was doing to give me a little attention, unlike other .......

Gave a sponged the post also to see if it helps, hope is the last to die =/

You should make the post with all the information under the bug report section of the forum instead.
http://forum.square-enix.com/ffxiv/forums/632

They replied to one of your other threads and asked for more information, information which you've now posted under Technical Support instead of under Bug Reports where it belongs.

It may be that you won't get any direct response to your particular problem, but issues posted under Bug Reports are forwarded to the developers.

[Evenfall]

Interesting ......
With the update done yesterday voidal Resonator item appeared in my inventory again.
But the item Coeurl Bell is still missing, as when updating the item appeared miraculously tried to uninstall and install the game again just by guarantee, yet he did not appear in the inventory.

Not even have a way to check what support may have occurred?

At least if you deem the work to answer whether it is possible or not, know it's hard, apparently you are too busy looking after numerous failures in the game every day, but if possible the attention to me please.

Just do not give me the suggestion to reinstall the game I've done this yesterday and bell Coeurl remains missing.