Hey, my buddy has a character on Balmung named Raphael'a and he got this message yesterday when trying to log in, during the character selection screen he clicks on his character and it says the character config data is corrupted

I told him to contact SE support, but has anyone else ran into this?

He cant log into his character at all, he can make a new character and play that fine, he also tried deleting the game and doing a complete reinstall but that didn't work

If anyone can help out at all or ran into this any help would be appreciated