A well written letter.

I for one hope that it helps in getting a response to this issue. I recently cancelled my subscription pretty much solely due to the problems in the two threads that are referred to, but I would love to be able to come back once it has been addressed. For the time being though I find it impossible to justify paying a subscription without any expectation of what if any plans are in place to resolve these issues.

I'd pretty much agree with everything in the letter and would add that as a long term fan and supporter of Square Enix and their games, I sincerely hope that a resolution can be found to the issue at hand, because I would really like to be able to enjoy ARR again.