My friend was hacked while logged in

[kanjitai]

is this effecting both pc and ps3 players or just pc?

[COSMIC_RENEGADE]

I think if you buy someting for 2 mil and have a tax of 5%, the tax would be your 100 k... they disappeared into thin air...

I'm sorry for you all, and just hope theese character rollbacks will be fast...

Thank you. I didn't think of that at the time...yes that's where the 100k went lol.

[COSMIC_RENEGADE]

Has anyone got this resolved? I've gotten an email saying that I need to catch up with a GM in game.. also have gotten an mail in game saying the same thing... but after getting off work and logging on around 3pm pst... I've been waiting till now and still no GM has talked to me yet. Would be nice if they let me know what's the time frame to catch a GM on to talk to me, I'm not sure I can wait all day for one to show up sometimes.

Do what I did...reply to the email and let them know the time frame you will be on. They will catch up with ya. Im waiting till im off work.

[Zaels]

Coupled with the toxic community (the likes of which I have never experienced before), this security mishap clearly pushes me beyond my limits of tolerance.

I can no longer support this game.

Think this is bad? Wait till you see the community in League of Legends

[SynMaris]

I hasn't happened to me, and I am sympathetic to whomever is affected. When are these clowns at SE going to get their act together?

[Wildsprite]

is this effecting both pc and ps3 players or just pc?

it wasn't limited to PC users

[Valcro]

I hasn't happened to me, and I am sympathetic to whomever is affected. When are these clowns at SE going to get their act together?

To be fair there is little SE can do about it until "it" happens so they can respond. Remember, RMT was a billion dollar a year business years ago. It's very serious business for these people to leech money off of others so they don't have to get real legitimate jobs that pay far less than shady business. And with the decline of pay games that paves a path to free games so that the game companies cash in rather than RMT, FFXIV is one of the last remaining MMOs that are using the subscription only route(a lot of so called free games try to charge subs on the side and give people small perks for paying up)

What most game companies have done is to want a piece of THAT pie so they've gone the free to play route, offered up a online store, and design the game in such a way that it is very tempting to spend money rather than go through the grind. Devs are realizing there is a market for shortcuts, and are pushing RMT out so they themselves can benefit. So here FFXIV is, and it's got all RMT eyes planted squarely on them. So I think we can afford to give SE some leeway when they've got thousands of people trying to plunder them for a dollar. I'll take pay games over free any day of the week. Free games just suck and are only good for casual gamers. The day pay games die out is the day I'm done with MMOs.

MS hasn't gotten their act together for 20 years and windows is hacked to this day. Governments despite all their billions of dollars at play still get hacked. Can we really expect anyone in the MMORPG department to do better? I've been at odds with SE for ten years, but this just isn't a case to get riled up over. I save it for when they deserve the heat.

[Alcyon_Densetsu]

So, did you guys get your money back? All of it (including market board taxes etc.)?

Please let us know when and how, so we can assess the quality of SE's customer service.

Here's hoping that you'll get fixed very quickly, so you can enjoy the gils you earned through hard work and dedication, and be able to buy housing or crafted gear (for instance).

[COSMIC_RENEGADE]

So, did you guys get your money back? All of it (including market board taxes etc.)?

Please let us know when and how, so we can assess the quality of SE's customer service.

Here's hoping that you'll get fixed very quickly, so you can enjoy the gils you earned through hard work and dedication, and be able to buy housing or crafted gear (for instance).

Yesterday I received an email that a GM tried to contact me in game but I was unavailable and they will try again. I replied to the email giving the timeframe i'll be back on. When I got home from work and was on, 22 mins into the timeframe GM Bublex contacted me. He was very pleasant and swiftly handled the situation. I got all the gil I lost back including the tax totaling 2.1mil gil. I must say im impressed with the quality of service SE provided. To reference back, when they took my gil I sent 2 in game reports and one thru lodestone detailing what I knew. Two thumbs up for them. To my fellow players that were affected, reply to the email you received with your availabilty schedule if you haven't been contacted yet. A GM will get a hold of you and return the gil you lost.

it wasn't limited to PC users

Both were affected pc and ps3 users.

[CassTristesse]

I've replied to the email my availibilty and going on day 2 still havent seen a GM in game msg me. I was on from 11am till now and still nothing. Since they confirmed my problem through the email and the in game mail, I dont get why they couldnt just save both me and the GM the trouble and mail me my gil. Hopefully a GM will find me soon, this is getting a little disheartening.