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  1. #471
    Player
    Goreth's Avatar
    Join Date
    Oct 2013
    Posts
    57
    Character
    Goreth Cervantes
    World
    Exodus
    Main Class
    Thaumaturge Lv 51
    Quote Originally Posted by Alcyon_Densetsu View Post
    that's where they should really copy Blizzard, who set the golden standard of this industry some 10 years ago…
    I hear the hiss of torches and clang of pitchforks in the distance...
    (1)

  2. #472
    Player
    Soukyuu's Avatar
    Join Date
    Mar 2011
    Posts
    2,086
    Character
    Crim Soukyuu
    World
    Ragnarok
    Main Class
    Pugilist Lv 50
    Quote Originally Posted by Goreth View Post
    I hear the hiss of torches and clang of pitchforks in the distance...
    They already copied a lot from other games, should have copied this instead if you ask me.
    (2)

    [ AMD Phenom II X4 970BE@4GHz | 12GB DDR3-RAM@CL7 | nVidia GeForce 260GTX OC | Crucial m4 SSD ]

  3. #473
    Player
    Alcyon_Densetsu's Avatar
    Join Date
    Aug 2013
    Posts
    331
    Character
    Alcyon Densetsu
    World
    Ragnarok
    Main Class
    Gladiator Lv 50
    Quote Originally Posted by Goreth View Post
    Quote Originally Posted by Alcyon_Densetsu View Post
    If one thing, [Customer Support Quality] is where [SE] should really copy Blizzard, who set the golden standard of this industry some 10 years ago…
    I hear the hiss of torches and clang of pitchforks in the distance...
    I know

    But on everything customer support related, that's a fact no one denies in the gaming industry, neither insiders nor customers.

    Actually, that's a reason people often cite when they say why they stuck with WoW for so long, or came back so often.

    It does matter, how you treat your paying customers when they have issues does matter. That's probably why we also attribute to Blizzard the very notion of "MMORPG's as a service": to everyone's benefit —theirs and their customers'— they raised the quality bar much higher than any other company out there.

    SE, on the other hand…

    I know Yoshi-P cited this notion of service, hinting that he probably gets it, somehow; even if, evidently, this company is still awfully clueless about it regarding CS.
    (8)
    “Focus on the journey, not the destination.
    Joy is found not in finishing an activity but in doing it.”

  4. #474
    Player
    TirionCrey's Avatar
    Join Date
    Mar 2011
    Location
    Limsa Lominsa
    Posts
    705
    Character
    Tirion Crey
    World
    Phoenix
    Main Class
    Gladiator Lv 86
    I rarely even check General Discussion cause most of the time it's a waste, but this needs to be adressed for sure. My internet connection is totally fine. MY ISP is one of the most expensive but also most reliable ones in Germany, which is the reason I don't mind spending more money on it. But I have to use the work arounds aka start moving before the skill starts or right the moment it starts to get out and not get hit for sure. Sometimes it works when I move out when it shows up on my screen, but it's not 100% and that shouldn't be the case. It's the same reason why casts that you do yourself still go through when you start moving at 80/85% cast-time...cause of the delayed response of the server...this is just poor coding/programming.

    I do fine as it is right now, doesn't change that it annoys me and shouldn't be like this. I even got to the point where I consider paying for a latency program/ping improveming 3rd PT tool like WTFast or Battleping...
    (3)

  5. #475
    Player
    Alcyon_Densetsu's Avatar
    Join Date
    Aug 2013
    Posts
    331
    Character
    Alcyon Densetsu
    World
    Ragnarok
    Main Class
    Gladiator Lv 50
    Quote Originally Posted by TirionCrey View Post
    I even got to the point where I consider paying for a latency program/ping improveming 3rd PT tool like WTFast or Battleping...
    Been there, done that. Don't raise your hopes too high if your ISP is already fine.
    (1)
    “Focus on the journey, not the destination.
    Joy is found not in finishing an activity but in doing it.”

  6. #476
    Player
    Citizen_Thom's Avatar
    Join Date
    Aug 2013
    Posts
    138
    Character
    Talking Crow
    World
    Adamantoise
    Main Class
    Gladiator Lv 50
    Still no developer response? Fine... I just cancelled my auto-renew, we'll see if SE cares to address the issue in the next few weeks, or if I'm going to spend more quality time with Disgaea D2.
    (9)

  7. #477
    Player
    Soukyuu's Avatar
    Join Date
    Mar 2011
    Posts
    2,086
    Character
    Crim Soukyuu
    World
    Ragnarok
    Main Class
    Pugilist Lv 50
    Mine just ran out as well. Or rather, it will in some hours. The condition for me to come back is them making a statement about what they plan to (not) do about it. Like, in the live letter. I like the game, but continuing like this isn't worth the energy spent.

    With all the talk about getting back our trust they've been doing since 1.0, they sure quickly forgot some inconvenient promises they made.
    (6)

    [ AMD Phenom II X4 970BE@4GHz | 12GB DDR3-RAM@CL7 | nVidia GeForce 260GTX OC | Crucial m4 SSD ]

  8. #478
    Player
    Valente's Avatar
    Join Date
    Jul 2011
    Posts
    36
    Character
    Timothy Valente
    World
    Balmung
    Main Class
    Thaumaturge Lv 50
    Sub cancelled. My heart aches, but there really is no other reply to give.
    (7)

  9. #479
    Player
    SpiritedMare's Avatar
    Join Date
    Sep 2013
    Location
    Limsa Lominsa
    Posts
    73
    Character
    Nesshin'na Reyn
    World
    Malboro
    Main Class
    Dancer Lv 90
    Sorry, FFXIV. I've officially gone back to WoW. You managed to convince me for multiple months that this issue was actually acceptable and that I should just work around it, but playing that other game for all of ten minutes reminded me that this crap isn't actually standard. This one issue is legitimately game-breaking. And I would hold out hope for you to fix it eventually if you just said "It's on our to-do list, it just might take a long time". I would even respect you marginally more if you just said "We realize that this is a thing but we're not really inclined to fix it, sucks for you". But for you to essentially say "All of the people complaining about this are just crazy and/or bad players, this is obviously a camera zoom issue" is just... I'm sorry. If your heads are that far buried in the sand then I'm sure you won't actually notice the fact that my boyfriend and I have stopped throwing money at you, so I guess it's all good.
    (8)

  10. #480
    Player
    Tupsi's Avatar
    Join Date
    Feb 2012
    Posts
    3,149
    Character
    Odsarzol Que
    World
    Balmung
    Main Class
    Arcanist Lv 80
    Quote Originally Posted by Soukyuu View Post
    With all the talk about getting back our trust they've been doing since 1.0, they sure quickly forgot some inconvenient promises they made.
    You played ARR, yeah? They kept their promises just fine - It's a heavily "standard" themepark MMORPG and gained way more subs than XIV 1.x retained in its 3 year life span, so in all honesty..they did regain trust and keep their promise.

    SE's promise at least, Yoshi's promise was to make this a FF game, still waiting for that :\
    (1)

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