On friday, I purchased the game, got the one-time password app, attached my credit card, and was off playing fine.
Today, I logged in, and somehow someone else created a 2nd character. When I logged in under a character, it claims I am already logged in..
At this time, due to this massive bug, I am unable to play the game I have purchased.
Does Square have plans to provide service paid for?
3102 Massive bug!
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09-30-2013, 04:55 AMShannaraAK3102 Massive bug!
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09-30-2013, 04:57 AMZohnoReecho
You got hacked. Change password, attach a token, and call SE. You'll get banned in the next hours probably.
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09-30-2013, 05:02 AMShannaraAK
Please read my post. I already attached the token when I created my account.
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09-30-2013, 05:03 AMAsri
The app sucks. Get the actual token
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09-30-2013, 05:06 AMShannaraAK
The token has the same code as the app for the password. If one sucks, so does the other ...
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09-30-2013, 05:16 AMRyuPower
did you activate the one-time password option on your account in the SE account management
just installed the app on your phone is not all you need to do
you need to link and app to your account -
09-30-2013, 05:18 AMZohnoReechoThen change password and call SEQuote:
Originally Posted by ShannaraAK
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09-30-2013, 05:21 AMShannaraAK
Yes, it's activated, and I have been using it. No use calling SE, the customer service is not open until tomorrow.
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09-30-2013, 05:27 AMBlackShroudMercs
Actually the app everyone claims you "must have" has screwed several people out of their accounts, due to constant resets which invalidate their credentials, you are supposed to use the emergency password to recover but several people are claiming they didn't get theirs, or that they lost it. I know losing it is on you but to have supposed "security" that constantly resets and causes you to have to remove the token..that's not secure that's a joke..
I've read a ton of reviews on it and although some say it works OK most are saying it's just not worth it.
SE once again, released something that just wasn't quite ready yet it seems. -
09-30-2013, 05:41 AMShannaraAK
There is no emergency password. There wasn't even a mention on it on the account page, website, and emails.
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09-30-2013, 05:59 AMBlackShroudMercs
Very odd then, all I kept reading over and over was that you get an emergency password to recover your stuff should the app reset and invalidate you. Problem is they buried the link for it and many missed it/ lost it, which once again is on them for losing it.
Of course several of the reviews I read were from Play Store, so yknow.. take that how you will lol.
Sorry bout your troubles, really seems like a hack to me though, some HAVE claimed to have been hacked with a token attached, that stuff isn't invulnerable.. -
09-30-2013, 06:14 AMDevYou should have gotten a "Software Token registered serial number" along with an "Emergency Removal Password"Quote:
Originally Posted by ShannaraAK
I can only imagine that most people skipped over this step of writing it down as it won't display it again.. SE put a post up about this last week and you can follow these steps to acquire the information your looking for.. http://na.finalfantasyxiv.com/lodest...b0d7f0b23b3aa1 -
09-30-2013, 06:17 AMWill01
You DO get a removal password, when i set mine up i did anyway, on the final page it says, your token has been attached, then it tells you to make a note of your emergency removal password and keep it safe and it shows the password. If you didnt take a note of it you can access it via the mog station.
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09-30-2013, 06:26 AMShannaraAK
Interesting, I have the serial number in the email, no emergency password. Went to the mog station, and there it is!
Not that the above will matter unless Squaresoft correct this massive bug. :rolleyes: -
09-30-2013, 06:30 AMWill01
I don't understand how you can be hacked with a software token. The only eventuality I can see that would cause this would be if someone had access to both your phone and your computer via a virus.
If this was the case I would imagine there would be a lot more people stating they where hacked with a token. So far, many of the other posts on the forum seem to be from users without the token. -
09-30-2013, 06:33 AMShannaraAK
Except for people in this forum with a token :) I hope this gets fixed by Tuesday, if not I'd have to close the account and get a full refund from Amazon.
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09-30-2013, 07:10 AMPanthur
I wouldnt be suprised if the software token app itself, in the manner you add it to the account, is bogus, and the site fake, and all the nasty crap that comes with it, for them to get access THAT fast to your account.
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09-30-2013, 07:58 AMShannaraAK
Ah. I never considered that square-enix.com website was hacked. That would make sense as to why there are tons (and growing) threads notifying of the hack/3102 error. If that is the case, SE has even a more massive problem then I initially thought. Interesting why they haven't reported the security breach yet ..... could be trying to sweep it under a rug and hope it goes away. I'll be sure to notify Amazon if this continues. Wouldn't want them to get caught in the data breach.
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09-30-2013, 08:07 AMPanthur
might not be se itself but a phishing site mimicking it nailing players (
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09-30-2013, 08:13 AMShannaraAK
Well that's the rub isn't it? I went to http://na.square-enix.com/ for everything. If that has been hacked, and turned into a phishing site. That means a HUGE data breach.
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09-30-2013, 08:17 AMHaystack
On the Android version of the software token app for FF14. On Google play I seen some peoples reviews on the app where they said the app would random reset on them. Making them have to remove the software token from there account and reapply it again.
Least on my Android smartphone I got both internal memory and a microSD card installed. By default all software are installed on the internal memory of the phone. Once installed I could goto 'manage apps' and move the software in question to the SD card.
I know some apps are very picky and don't like to run from the SD card. -
09-30-2013, 10:17 AMKisaiTenshiIt wasn't hacked. People just don't want to consider that their PC has been compromised in some way.Quote:
Originally Posted by ShannaraAK
The players who have reported 3102 in the last week, have had their accounts taken over by botters, and none of them have said that they were using the software authenticator before it happened. Now the question is, how exactly are the bots able to jack someone's login credentials?
a) The player bought gil from the hackers, and had their account compromised
b) The player downloaded any number of botting/hacking tools (which all have backdoors in them)
c) The player plays the game on a shared PC (family/friends/roommates/library/etc), and cruft they download is responsible
d) Your email was hacked
e) you use the same email address or username AND password on other games
A few days ago there were a few reports about the launcher not working. I never saw this. This is the typical suspect behavior when a MITM (man in the middle) attack is in play. -
09-30-2013, 11:54 AMShannaraAKYou did forgot f.) Site was compromised.Quote:
Originally Posted by KisaiTenshi
That would make sense for a MTM attack since a - e didn't happen.
If you have stuck to the facts in this thread. f sounds more than likely. -
09-30-2013, 02:00 PMKisaiTenshiIf the site was compromised there would be 600,000 people complaining, not the 5 or so in the tech forum and probably a few more who actually went to the trouble of using the ATO form.Quote:
Originally Posted by ShannaraAK
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10-02-2013, 09:02 AMShannaraAK
Well, Square decided to close out the ticket yesterday with no answers, all they did was copy and paste some random text off google. I responded asking for an answer. The "support bot" forwarded the ticket to their superiors... assuming the superiors can understand English ...
Really sounds like they outsourced their tier 1 "support" to either robots or a non-english country. -
10-02-2013, 10:26 AMKisaiTenshiAccording to their Job application sites, that wouldn't be far from the truth.Quote:
Originally Posted by ShannaraAK