Can't Buy Crysta

Hello,

I am Brazilian and my account has Brazil listed as my country. This puts me in NA for region purposes, but it may be why I'm having this problem.

I attempted to contact SE support via e-mail, but I got cut-and-paste response about errors when adding credit card information. The agent didn't even read my question, so I will post it here:

I can't add Crysta to my account.

I have read all the information I could find on the site about Crysta. Not a word about Crysta being unavailable in some countries. If I click to add Crysta, I get an error after selecting the amount:

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ERROR (11000)
A technical issue has occurred.
Try accessing the site again. If the issue still has not been resolved, please contact the Square Enix Support Center.

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The error is unspecific so not much help there, either. I have links to pages about payment methods and Crysta in my account management page that don't say anything about availability.

Basically, credit card is the only option available to me, and I'd like to know if that is the case or if Crysta isn't available to me due to a bug of some sort. I don't wish to renew my subscription by credit card, but without Crysta and NA game time cards available, I have no other options. And with the bugs with credit card authorization happening, I may very well be completely locked out of subscribing.

Ironically, the support agent who replied said that if I get errors, I should choose a different payment method. That's my issue in the first place!

If Crysta is unavailable to me (or any other countries), please at least include that information somewhere. This is incredibly frustrating because I bought the game hoping to use Crysta (and the payment methods that can be used to purchase it, like paypal, ultimate game cards etc), and there was never any information anywhere that it wouldn't be available to me. The only information about availability, in the service agreement, specifically implies availability issues pertain to people living outside of North and South America:

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If you live outside of the United States and Canada, and outside of North America and South America, the Crysta System may possibly be available to you pursuant to the policies of Square Enix Co., Ltd. or Square Enix Ltd., depending on where you are located.

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Thanks in advance for any help.

It may be a pain because of the extra step, but you may have to resort to buying a UGC code and then adding the Crysta by applying that code. It would essentially be just like buying a UGC card from a store, you just would be purchasing the code and getting it from an email or directly in the online store's shopping cart instead of having a physical card with a code printed on the back.

You can find them on Amazon and Newegg sometimes, but they are available at various sites online. Here's their page to online retailers:
http://ultimategamecard.playspan.com/buyonline.html

They also have a find a store page there that may help you find someone locally to get physical cards. For Brazil, they have links to E-PrePag and Paymentez for finding local stores.
http://www.ultimategamecard.com/wheretobuy.html

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Originally Posted by Raist

It may be a pain because of the extra step, but you may have to resort to buying a UGC code and then adding the Crysta by applying that code. It would essentially be just like buying a UGC card from a store

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https://fbcdn-sphotos-c-a.akamaihd.n...21992272_n.jpg

That shows up before you even get payment options. It doesn't allow you claim Ultimate Game Cards at all. The only way to claim it is to harass UltimatePay/Playspan Customer Service to do Square Enix's job.

Yes Square Enix has really messed up that system. That error indicates your region is not allowed to buy crysta, because under their system Brazil isn't part of their designated 'america'. In the same way all the users that set their country as Puerto Rico aren't recognized as part of the USA lol (even though we are). The only way to get this to work is to create a new Squeenix account with country set as United States and presto the crysta system is available. Btw they aren't willing to fix the problem directly on your account.

The only 'advice' Squeenix offers is to transfer the ownership of the game to a new account (losing character, legacy and everything else attached to your account) or buying the game again Rofl.

Such a laughable customer service.

I'm in the same situation.

And, in my opnion, they will not fix this. A lot of people here have the same problem, some even from US and Japan, but SE close her eyes for this.

It's a shame.

If that's the case, then it's a likely a legal issue, so yeah.. SE probably won't be doing anything about it.

Some countries have some screwy law when it comes to virtual property/currency, and SE is just avoiding it all together so they don't get into any weird situations with it.

If you can't do the alternate region thing, then your only option may be to get the new FFXIV game cards, provided those aren't going through the Crysta system too and are available to you.

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Originally Posted by Raist

If that's the case, then it's a likely a legal issue, so yeah.. SE probably won't be doing anything about it.

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No, it's not a legal issue, it's laziness and poor design. If you're going to sell boxed sets of a subscription game in a country, you have no excuse for not setting up your billing system to accommodate it's citizens.

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Originally Posted by Rissy

No, it's not a legal issue, it's laziness and poor design. If you're going to sell boxed sets of a subscription game in a country, you have no excuse for not setting up your billing system to accommodate it's citizens.

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Actually it is a legal issue, crysta is not the only payment option.

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Originally Posted by Rissy

No, it's not a legal issue, it's laziness and poor design. If you're going to sell boxed sets of a subscription game in a country, you have no excuse for not setting up your billing system to accommodate it's citizens.

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Well, there's always credit cards?

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Originally Posted by ufufu

Well, there's always credit cards?

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Which don't work because MogStation is broken and lots of people are having problems trying to get Square Enix to accept their cards, which is why people actually WANT to waste their money on Crysta now.

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Originally Posted by Rissy

No, it's not a legal issue, it's laziness and poor design. If you're going to sell boxed sets of a subscription game in a country, you have no excuse for not setting up your billing system to accommodate it's citizens.

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Actually, in some regions it is. They have case precedent concerning virtual property and such that creates a potential problem for SE when it comes to how their Crysta system works. For instance, the issue of refunds--in some countries it may actually be illegal for SE to not offer refunds.

Thus, some regions have never had Crysta offered to them, and my never because of how SE prefers to manage the system. So, those players have to use a different method of payment for access.

We went 10 rounds over this with XI about 2 years ago. Nothing new... just been a while, so forget exactly where all the restrictions were and likely still are in effect for some regions.

They are getting the XIV time cards out there, just not sure who all has them yet. As I recall the initial reports about it, you would go to a site listed on the card, put in your SE AM credentials, and redeem the code on the card. It's likely integrated into the mog station now, with options that only show up for renewal via the cards when you select that as a method of payment/renewal. Just never tinkered with it myself, as I still had Crysta on the books from when I quit XI, so I intend to just continue with that option for now.

Thanks for all the replies!

Credit card is my only option right now, then. Thank you for confirming. I'm wary of that option because, as others have stated, there are many errors in the mogstation, and I don't want to risk going 30 days without being able to play because of a messy payment registration system.

NA game time cards aren't available, and my account (being in South America) is designated as NA. I can't use EU or JP game time cards.

What I don't understand is why every single other payment option is bundled under Crysta when Crysta availability is obviously very restrictive. Why not just allow payments through Playspan directly is beyond me.

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Originally Posted by ufufu

Well, there's always credit cards?

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Yeah so hackers and the lack of security
in this here place can come can steal my CC BS. No thanks lol. I mean with all the stuff that's happening lately...
You honestly never know with SE.
As for Time Cards, now why does everyone else but NA have it?

Does error 11000 show up when you click to get to payment options or just when you click on the crysta option?

Update: I believe this issue might be tied to a larger problem... I just tried to purchase Crysta on my account and received a message telling me I could not exceed the Crysta limit of 10,000... my account is sitting at 1,348 Crysta and I need to pay for FFXI at the beginning of the next month.

I've been unable to get their payment system working with a Credit, Debit, or Bank card up to this point so Crysta was my only option through Paypal.
A couple of days ago I purchased Crysta to pay for the subscription without any problems, now this problem is popping up in error...

SE needs to get their payment system together or risk an all out genesis come the end of new players' free 30 days.

If you can't add crysta using credit card, simply, use ultimate pay as payment option when adding crysta to your account, that option has other several options to pay, PayPal/Moneybookers/Western Union, and others.

Once you complete your payment/deposit to ultimate pay, they will then transfer the funds to Square Enix, and will reflect the crysta in your account.

Using that method I was able to get crysta using my online bank account fund transfer, took a day to clear the payment and reflect the crysta in my account but well, there're other options you can use for sure.

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Originally Posted by Kittra

Does error 11000 show up when you click to get to payment options or just when you click on the crysta option?

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You choose the amount of Crysta you want to buy/claim and then it gives you error 11000 before even giving you payment options. I have an Ultimate Game Card, but it's totally useless when Square Enix doesn't let people claim them.

this also happening to me im living in venezuela

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Originally Posted by Rissy

You choose the amount of Crysta you want to buy/claim and then it gives you error 11000 before even giving you payment options. I have an Ultimate Game Card, but it's totally useless when Square Enix doesn't let people claim them.

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I think they mean that instead of buying Crysta, pay directly with a CC. Not sure how risky that is and all that but my CC has a $500 limit and I monitor it fairly religiously and act right away if someone uses it without my permission. So maybe you can get a CC with a small limit and use that to pay directly instead?

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Originally Posted by Zareth

I think they mean that instead of buying Crysta, pay directly with a CC. Not sure how risky that is and all that but my CC has a $500 limit and I monitor it fairly religiously and act right away if someone uses it without my permission. So maybe you can get a CC with a small limit and use that to pay directly instead?

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Except most people want to buy Crysta because MogStation is broken and didn't accept their Visa/Mastercard/whatever in the first place, or accepted it and then refused to charge anything but the test $1 amounts.

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Originally Posted by Hagito

If you can't add crysta using credit card, simply, use ultimate pay as payment option when adding crysta to your account, that option has other several options to pay, PayPal/Moneybookers/Western Union, and others.

Once you complete your payment/deposit to ultimate pay, they will then transfer the funds to Square Enix, and will reflect the crysta in your account.

Using that method I was able to get crysta using my online bank account fund transfer, took a day to clear the payment and reflect the crysta in my account but well, there're other options you can use for sure.

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I can't add Crysta at all. I get an error when choosing the amount of Crysta, not when selecting a payment option for it. The only option available to me is using my credit card directly to pay for the subscription itself, and that's a problem when trying to register credit cards keeps giving errors and blocking you from trying again, in spite of repeatedly charging your card $1.

Bunch of friends and I out here in Guam are having these issues as well. I'm getting close to my 30 days running out and figure that if its this hard to give them my money I might as well not play this game. The more I see those days ticking down the more sad I feel about possibly not being able to play and the more I feel I should just quit now and ween myself off the game before I get any more into it. I don't understand the problem really, I played XI just fine from out here and so did many of my friends. I'm hoping for these issues getting fixed, but I'm not holding my breath as I've lost nearly all faith in the quality of SE games these days.

Seem to recall players in Guam ran into similar issues back with the whole C&B mess and XI. The whole Oceania Region and all out there in the Western Pacific area was spotty at best back then for various reasons--not just denial of Crysta, but CC processing as well.

Really wish SE would just put up a map or something showing where Crysta was offered and not. Could solve a lot of headaches.

bump. this thing needs to be resolve as soon possible

Hello,

Same problem here. Sad, sad, sad.

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Originally Posted by Raist

Seem to recall players in Guam ran into similar issues back with the whole C&B mess and XI. The whole Oceania Region and all out there in the Western Pacific area was spotty at best back then for various reasons--not just denial of Crysta, but CC processing as well.

Really wish SE would just put up a map or something showing where Crysta was offered and not. Could solve a lot of headaches.

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Guam is in slightly a bad spot between US and Oceanic. We're a US territory but not considered part of the United States for billing and mailing services sometimes. The bad part of this service is that we can't even buy crysta so going to gamestop or getting a card online is out of the question.

Odd though as I've played and paid for 2 XI accounts (with 1 card) and a slew of other MMO's since and had zero problems with subscriptions. This is actually my first experience of a service NOT accepting my money. Because of where I live I order things via internet on a regular basis. This service is the first time I feel I'm going to be forced through hoops and across a tightrope just to have my money taken from me. I have already reached the point where I'm starting to feel that this game has been a waste of my time as I will lose my character and time played in 10 days. If this doesn't get fixed before my time is out it will be the final nail in SE's coffin with me as a customer.

As much as the community made fun of WoW's support team, it was nowhere near as useless as SE's seemingly automated responses placing blame on the customer for some oversight. I'm quite sick of the support telling me I've done something wrong. As the customer I do not understand why a company trying to make profit would not be all over any issues with collecting money through its service.

Bump. 1.0 Player from Puerto Rico:
Unable to Buy Crysta(Error 11000)
Unable to use UltimatePay/Playspan(Option not displayed under Credit cards category)
Unable to change country
Unable to Register payment methods(Error 601)

I e-mailed SE support about not being able to add Crysta to my account with Paypal + Direct link to my bank account.

All I got was "To buy Crysta, please input an amount between 500 and 10,000."


In my e-mail, I clearly stated that I could not buy Crysta at ANY amount as it is claiming I cannot go over the Crysta limit while having a grand total of 1342 Crysta or $13.42 in my account, lol...

My suggestion to anyone looking to get support for their payment problems: Don't e-mail them, they have no clue what they're talking about. Try to get into live chat support the minute they open for business, I haven't been failed by them yet and it's free unlike the phone support.

so still no awnser on this

I live in brazil as well and couldnt pay with my credit card.

The only way I found was buying Ultimate Game Card from pcgamesupply.com and adding crysta to my account (http://kb.offgamers.com/en/2012/03/2...-ffxiv-crysta/).

Just for the record my account was created using USA not Brazil.

Here is what I did to get my subscription going (My account is based in the U.S. but currently in the Middle East, that's why they think that someone has hacked into my account when I try to renew with my Debit/credit card):

1. Tried to purchase straight with my CC/Debit card through SE, no dice, error 601
2. Tried purchasing Crysta using CC/Debit card, another error (401 this time)
3. Purchased 2 $20 UGC from Walmart.com (Newegg, EB Games, and GameStop sells them too) and received pins through my email
4. Tried inputting the pins using Ultimate Pay through the MogStation for Crysta and still declined!
5. Contacted Ultimate Pay customer Support via email, they verified that the pins were legit and they manually loaded the amount (Crysta) onto my account
6. Went back to Mog Station and paid my subscription using the Crystas that were just loaded

This might not work for you if you're in a different region but NA and SA, this should work since the UGC codes are delivered to you using your email address. Hope this helps!

Greetings,

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.