Lost token, Need help

I was on my way home today, and at some point, my security token somehow fell off my keychain. Since I was on a motorcycle at the time, it was lost to the highway with pretty much no hope of recovery. I would pick up the phone app, (considering how beat up my token was, I badly wanted to.) but I can't for one little problem as you can see from my phone:

http://th00.deviantart.net/fs71/PRE/...19-d6mydtv.png

So now I can't log into the game, and I can't even log into my account to remove the token. Can anyone help me resolve this problem?

P.S. If someone from SE reads this, I would humbly ask that you consider making a version of the software app for Windows phones.

You'll have to call support to have it removed. From my experience it's best to call as early as possible because you're going to be waiting awhile, and if you call late in the day there's a good chance they'll disconnect you because support hours are over.

thanks, but that info doesn't help too much without the number. Do you know know it by any chance?

The support number is: 310-846-0345

http://www.square-enix.com/na/account/otp/token.html



do an emergency removal.

Good luck, be patient and polite even if you'll have a very hard time getting through, frustration can build up.

I'm curios, what information would they require to remove the authenticator if you lost it/broke it/etc ?

When they removed my token, they asked me my name, date of birth, address, and email address to verify who I was. It was a pretty quick process to have it removed aside from the 3 hours I spent waiting on hold.

Quote:

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Originally Posted by Vorster

http://www.square-enix.com/na/account/otp/token.html



do an emergency removal.

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This would be helpful if I could log into my account, but since I need my token to do so, it's useless.

you don't need your token. you make an emergency code and they will send you a email that belongs to that account.

Quote:

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Originally Posted by Vorster

you don't need your token. you make an emergency code and they will send you a email that belongs to that account.

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yes, you do.

from the support page:



To remove the security token, log into the Square Enix Account Management System and go to "Services/Options"->"One-Time Password"-> "Security Token Usage Settings"->"Security Token Removal."

After removing the Security Token, you will not need to enter a one-time password when you log in.

* After removing a Security Token, you will not be able to use it again. If you wish to use a Security Token in the future, you will need to purchase a new one.

* When the character is registered to a PlayOnline ID that uses a Mog Satchel in Final Fantasy XI, the Security Token can be used even after removing it. After removing the Security Token from a PlayOnline ID, the characters on that ID will not be able to use the Mog Satchel.

edit: tried to do so, but after three years, I can't remember what I used for an emergency password.

He's referring to the emergency removal password that the software token comes with.

The Emergency Removal Password allows you to forcibly remove the Software Token application from your account in situations where you cannot log in with a One-Time Password, such as if your smartphone is lost or stolen.

To perform this operation, enter the Square Enix ID for the account from which you wish to remove the Software Token, the associated Square Enix password, and the Emergency Removal Password into the fields below, and select Send Mail to proceed.

An e-mail containing a URL to carry out the removal procedure will be sent to the address registered to your account.

I no longer have the emergency password then, I'm on the phone since it seems to be the only option available to me.

oh ok...sorry, was just trying to help out. Good luck and I hope you get the issue solved quickly.

Quote:

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Originally Posted by Vorster

oh ok...sorry, was just trying to help out. Good luck and I hope you get the issue solved quickly.

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np, I do appreciate the help. I'd just like to know why SE made a security app for iOS and android users, but left the winphone users high and dry. I do recall people requested it, so it couldn't have been a demand issue.

http://na.finalfantasyxiv.com/lodest...b0d7f0b23b3aa1

Quote:

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If you have lost your Emergency Removal Password or are unable to perform the emergency removal of the Software Token yourself, the Support Center will be able to remove it for you once account ownership is verified. Please review the FAQ below for further details.

How do I remove the Square Enix Security Token from my account?
http://sqex.to/mVZ

If you have any questions or concerns regarding the steps described in this announcement, please contact the Square Enix Support Center.

Square Enix Support Center
http://support.na.square-enix.com/

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Quote:

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Originally Posted by Tsuneo

He's referring to the emergency removal password that the software token comes with.

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Well it doesn't come with a removal password so its probably referring to the serial number on the back....

Which wouldn't be too helpful in this case.

I've often had a fear of this happening - I wonder what steps you can take to make it less painful in case you do lose it.

well, it took me an hour and ten minutes, but I have resolved my issue, my thanks to all who posted.

The emergency password comes with the software token, meaning the ios/android app. The physical token doesn't have such a thing, the only way removing that is the support.

I'm always scared of my physical token dying, as I had bad support experiences with FFXI - but it seems it has improved alot by now :)

ok here's my problem which kinda relates to the same issue (i guess), i took a week's holiday and did not log into FFXIV for all that period, i came back today and tried to login only to get the "password entered is invalid" error, tried a couple of times till i got locked out. waited for the lock-out period then tried again, got the same error, i searched a lot but found no solution so i stupidly deleted my software token because i thought reinstalling it might somehow help (yup stupid move, i know) now im stuck with no security token and i do not have access to my account to delete the token (which means i dont have the emergency delete code)

i know i need to call Support, but i live in Dubai and staying on hold (as i read from you guys' experiences) will cost me a fortune. of course i submitted a token but i doubt anybody will respond to that.

HELP please!!