So There billing systems a complete mess and there, customer service support a mess.

So are they just doing everything in there power to make the game fail And trying to Just get the game to be free to play. I mean Free to play games got a ten time better setup then what going on with this stuff. When this subscription base.
Never in my life have seen a company not wanting people cash.

Ok.

/10chars

Billing worked fine for me. Sounds like the problem is on your end.

Plenty of people, my husband included, are getting 401 and 601 errors trying to subscribe. He finally gave up today and bought another game. SE, fix this, accept our money. People will leave.

Worked just fine for me. And it was working just fine even when they started charging to play back in Jan 2012 in 1.0 too.

Might be restrictions on your credit card or something.?

Quote:

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Originally Posted by Altera

Worked just fine for me. And it was working just fine even when they started charging to play back in Jan 2012 in 1.0 too.

Might be restrictions on your credit card or something.?

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I paid for 5 accounts under 1 CC back (helped friends with no CC, they paid me in cash) in version 1.0. Now I suffer 601 and 401 errors. I see charges of $1.00 on my end so obviously it works on my end. it is a real problem and cannot be blamed on the people trying to pay. why it works for some and not other, I don't know but we all share that same frustration.

THEIR. MY GOD, THEIR!

I agree with this I can only pay via Ultimate pay and they charge me extra to do so. I have had problems with paying SE for FFXI and FFXIV ever since secure by visa started forever ago. This has been a ongoing problem and though true quite a few people don't have problems, many also do. I would like to show you one post I made about a year ago on the subject. Square-Enix-Payment-Options I hope someday this is resolved because I can pay to play many many games just fine and seems like SE never wants my money ; ;

billing worked fine for me maybe i just know how to read.

Don't worry they will be fixing this. The fact that thousands of players here in Japan cannot play due to billing issues is big news here. This 401 601 issue is a worldwide problem. For example, two of my coworkers have the same bank with the same basic "settings" you could say when handling payments. However, one of them can use his to play and the other cannot due to 401 601. The bank has no idea whats up and neither does SE support. Ive heard from people in a few other countries with the same or similar situations. As for me I've had it happen and managed to work around it in different ways but i can assure you it was not painless. The 1.0 system used click and buy which was not great and it too had many people with issues, but not quite to this scale. For those experiencing it theres a couple threads (more than this) going on about it. I suggest you help the others bump them up to get the issue sorted.

http://forum.square-enix.com/ffxiv/threads/86674-For-those-experiencing-errors-601-401-etc-on-Mog-Station?p=1228553#post1228553

http://forum.square-enix.com/ffxiv/threads/92573-Mog-Station-error-601-401

401 601 error here... my card works fine everywhere else fix it SE!!

Had zero problems on my end.

This happened when they started billing in version one also. Lots of people were screaming on the forums for SE to take their money. It took about a month to sort out. Mind you there were less people playing then, then ARR has now. I hope that since there is more $$ at stake they will respond before the week is out so people can play. This was a RE-launch, they should have tested it better as to not repeat old mistakes. Here's hoping it is solved before the weekend.

Quote:

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Originally Posted by davidbowie

billing worked fine for me maybe i just know how to read.

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If you can read how come your not getting the point of this discussion? *ponders*

what point i seen 2 pages thats all not like its an error 90000.

i got billed no issue, if this was as widespread as you pretend it to be why only 2 pages after a full day:confused:

suggestion pick up phone call customer support tomorrow morning find out what exactly is wrong before you go pointing fingers maybe you might just get it resolved before blowing a gasket.



ponder that.

Quote:

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Originally Posted by davidbowie

what point i seen 2 pages thats all not like its an error 90000.

i got billed no issue, if this was as widespread as you pretend it to be why only 2 pages after a full day:confused:

suggestion pick up phone call customer support tomorrow morning find out what exactly is wrong before you go pointing fingers maybe you might just get it resolved before blowing a gasket.



ponder that.

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Check the technical support forums. Threads there are 35+ with same issue.

Quote:

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Originally Posted by davidbowie

what point i seen 2 pages thats all not like its an error 90000.

i got billed no issue, if this was as widespread as you pretend it to be why only 2 pages after a full day:confused:

suggestion pick up phone call customer support tomorrow morning find out what exactly is wrong before you go pointing fingers maybe you might just get it resolved before blowing a gasket.



ponder that.

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Check the technical support forum, reddit, and other forums.

As for contacting support, wait queues can be as long as 2 hous, and they often just disconnect you before you can even get through. Also, if you looked at the other threads about it, it seems support really doesn't help anyone out because they don't know what's happening either.

You're not having this issue. That's great. That's awesome. I'm not either. My husband is though. Other players are though. Why is this offending you so?

Quote:

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Originally Posted by Kyri

If you can read how come your not getting the point of this discussion? *ponders*

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LOLirony .. it's you're

Idk if you ha e any intelligence and some common sense it's very simple and easy to use(the mog station that is)

Everyone saying they got their billing to work is great for them, but it is a real problem. I tried contacted the actual company that does the credit card processing and gave them all the information. They're company is looking into it, but who knows if I will really get an answer. I sat in a support queue for 2 hours also to be disconnected because no agents were available. Square-Enix does not seem to know what the heck they are doing.

*their

Fixed that for you

I actually found paying to be a lot easier this time around and less time consuming.

Quote:

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Originally Posted by Lexin

I actually found paying to be a lot easier this time around and less time consuming.

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Again -- great for you, but many people cannot play because square-enix refuses to fix it payment processor problems.

Quote:

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Originally Posted by ninechars

Again -- great for you, but many people cannot play because square-enix refuses to fix it payment processor problems.

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I wouldn't say many - My server is still crowded as hell, the server I made a char on to check prices is still crowded as hell..so more people are doing billing procedures just fine compared to the "many" who cannot. I'm assuming it again is something to do with countries that only use certain billing systems that isn't compatible with Japan.

If SE truly had payment processing issues NO ONE would be able to pay for it - NO ONE, if a bank is unable to process checks guess who won't be able to get their money? EVERY SINGLE PERSON who uses that bank.

similier thread been goin 2 days now in technical forum,hundreds or more are having the same problem inc me, used several cards,paypal all the options. rang bank rang paypal everything ok my end. it doeas appear however to be affecting more 1.0 users those that bought the game seem to be subbing no problem, im still waiting for a reasonable response from SE on this matter. as for game cards i can only get 60 days and its about 20 pounds more expencive than using the other options.

Quote:

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Originally Posted by Tupsi

I wouldn't say many - My server is still crowded as hell, the server I made a char on to check prices is still crowded as hell..so more people are doing billing procedures just fine compared to the "many" who cannot. I'm assuming it again is something to do with countries that only use certain billing systems that isn't compatible with Japan.

If SE truly had payment processing issues NO ONE would be able to pay for it - NO ONE, if a bank is unable to process checks guess who won't be able to get their money? EVERY SINGLE PERSON who uses that bank.

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Doubt it affects people just based on country or bank. I got my subscription just fine, but my husband couldn't. We're in the same country. Our credit cards are with the same bank, so it's not a bank issue. I tried to get his subscription on my credit card thinking it might be an issue with his card (we have different accounts), and no dice. Of course, that didn't stop SE from charging us that extra $1 though. I'm not sure if that extra charge also contributes to the problem.

Remember when only some people were affected by login issues during phase 4? Not every error is going to affect absolutely everyone.

By the way, many does not imply the majority. It just means many, ie, not an insignificant amount. Not everyone even needs to subscribe yet because plenty of people still have free time, so of course the servers will still be crowded.

Considering the number of people trying to throw their money at SE and SE won't accept it (it's not our fault; it's not our country, bank, or anything, and even if it was it's still SE's problem), don't you think this is, well, SE having payment processing issues?

I agree I am glad that many don't have problems paying but telling those who are that you don't and we are wrong is kinda rude and not helpful at all. This topic is also not about grammar corrections. I have sat and waited 3 hours to talk to support and the best they can tell me is "Try again in 24 hours" (this response for years)

To Tupsi: the biggest problem we are having is paying SE directly. The only way that has worked was using Ultimate pay > pay pal to actually get through or click and buy(now gone). Unfortunately you also have to pay a additional fee for this so for me to buy 3 months(x2 for my husbands acc) your charged about $10 extra to use this where as it really shouldn't be a problem to directly use your CC to pay SE directly.

<random person who doesnt have this problem>"If you can use Ultimate pay > pay pal why are you complaining? geez"
Because it shouldn't be difficult. I have never ever EVER had a problem using my credit cards for anything or any game other then paying SE for FFXI and FFXIV. This is a problem that should be looked at and fixed. Maybe not a problem to you but to those of us suffering it.

I set my billing up weeks ago, no problems here.]

Agree the layout of the SE account page is still bad and their customer service from what I hear is not good either.