Mog Station error 601 & 401?

I keep getting the 601 and 401 errors when attempting to add my CC for my sub. I can't even by crysta.

I tried diffenter computers and browsers. All the same errors. I had Click&Buy in version 1.0 but I don't see that as an option this time around.

Anyone else having this issue?

Thanks in advance.

Gunna keep my fingers crossed and hope they fix it soon because I am not the only one. I have tried since 7am CST with three different cards and all three ended with error 601 every single time.

I've been having the same issue here. Any attempt to pay directly via CC results in 601 or 401 (not sure why its not always the same) and all attempts to use UltimatePay in the "add crysta" options fail due to their specific security methods.

EDIT: Apparently I've reached "post limit" o.O

At any rate I've been trying out the various methods via UltimatePay in the "add Crysta" section. CC and Paypal method don't work for me, but they do have a section where you can use "ultimate play card codes" for payment which walmart does sell the $20 E-codes. So I'm now waiting for them to email me the code from my order and hopefully that'll work.. a lot of hassle to do things that way though :/

I have also tried cancelling the service account and reactivating it but no luck.

Same here, Waited in chat for 2 hours just for them to say no agents availble and it disconnect me, i found not one damn phone number either to call these people. i am 1.0 also and had my account registered and updated with all the info with auto renewl setup.

Same scenario here. Tried buy subscription got 601'd. Looked at square enix account and it shows no characters available. Got in the queue for online chat 120 people in that. Wait 1 hr 26 m to see.... "No representatives available... Please try again later". RAGE does not even come close to summing it up.

Sorry to hear about the people that waited for chat only to be discconected.

Given SE's track record, I am preping for a week long wait until they fix it.

I have three additional friends in the same situation.

Yeah, I just tried to log in today to get a message saying I need to activate my sub (which I thought I already had). After trying a few times to put my information in and getting 401'd, I get 601'd and am magically $50 (give or take) short in my bank account. I tried buying both crysta and setting up a reoccurring sub to no avail.

I then proceeded to wait 2+ hours in queue for live chat support only for it to tell me there's no reps available. Now I'm back in at 120 in queue and have to wait another 90 minutes (at best).

If I don't get my money back, I'm going to lose it.

Bump for a dev post or something. This needs to be addressed immediately. I can understand not being able to log in, but missing money without anything in return is pretty ridiculous.

bump till dev or forum admin responds

Bumping. Anyone else having this problem?

EDIT (post limit): Now having waited in 2 different queues since around 12pm (EST) today, I've just been told (again for the second time) that there are no reps to talk to at this time. This is insane.

Bump, fix this issue.

looks like after all, my brothers and i, wont be playing this game :( i will keep trying but they don't want our money

hmm 78 in que this morning in chat, and no agents available at the end of que. just qued up 2 hours ago with 128 in que and yet again no agents available please try again later, If thats the case, why let people que up for chat if they cant get anyone? time wasted inner rage building

Hey guys, sorry to those having problems. Just wanted to add that I was also having problems, however using credit card normally through UltimatePay to add crysta did work fine for me. I wouldn't recommend pushing it if it isn't working, as the warning says restrictions will be placed.

Hope this helps someone.

I've had this happen before, its a browser issue I believe where if you're using firefox with adblock and noscript its blocking a company called global collect or something from doing what they are supposed to do, people got around it by turning off adblock and no script for that singular moment or as I did, used internet explorer just to get my card info in.

i tried it w/ using IE and STILL gives me the errors and ultimatepay declining my card this is UNACCEPTABLE

i have since this morning seen two individual transactions of $1.00 from Sony in my bank account but that is it.

i'll try Firefox when i get home but i have already tried ie 9 & 10 and safari.

Yea i have been in the que three times to get cancelled out. Still having the error. Be careful as there is a chance they will still charge you even if it does not work.

Also check for any other software that could block scripts for security reason. Some antivirus come with ads and script blocking.

I had all of these problems and more. After talking with my bank I found out that only playspan was trying to charge my card (and locked it). Global Collect never even attempts to charge the card (no activity on my account from them).

I finally gave up and bought an Ultimate Gamer Card like many other people. That got rejected. I contacted UltimatePay customer support and they pushed the transaction through for me (they asked for the card PIN and transaction ID, I only had the PIN because square's site doesn't give any useful information when stuff fails).

Just so everyone knows this had been reported long ago http://forum.square-enix.com/ffxiv/t...601-CE-Upgrade and it still hasn't been addressed, so don't expect them to fix it any time soon. This shit never worked correctly with 1.0 and it seems they still haven't learned their lesson. How can you fix a game and not fix your billing system????

Quote:

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Originally Posted by Lafaiel

I've had this happen before, its a browser issue I believe where if you're using firefox with adblock and noscript its blocking a company called global collect or something from doing what they are supposed to do, people got around it by turning off adblock and no script for that singular moment or as I did, used internet explorer just to get my card info in.

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I had this problem. Added my CC info thru Mog Station when it first opened. I was using Firefox at the time and the payment screen just did not look right to me. And I knew from past experience that my add-ons sometimes block things I actually need. So I looked and something called Global Direct was being blocked. I enabled it and the payment screen loaded normally and I was able to finish my payment.

I am also having this problem, no matter which browser I use. Any word on a fix?

The 601 error use to be because your bank info and your SE account info are not matching in some way. For me it was because my bank (card) info had my middle initial and my SE account did not. Unfortunately you can not update your name on your SE account but luckily for me I work for my bank that has my card and asked a co worked to take my middle initial out and voila.

Other thing that may not be matching could be your address check for any small difference between your SE account info and your bank info
If you notice SE when adding a CC doesn't have you type in your name and address like most companies would so this is where most of the hang ups would be.

I got error 601 from day one.

Warning: Crysta may not work for you!

I bought an ultimate game card in order to get crysta just in order to subscribe-- and they declined the prepaid card!

I tried everything imaginable, changed as much info as possible to get it to match, bought a prepaid card that I need a refund for now, and it all failed. Eventually I used my boyfriend's card thinking it wouldn't work because the information obviously wouldn't match... and his worked on my account! What--!?

I guess I have my sub now but this is beyond ridiculous and I'm still seething after hours of fighting this. This is not a "bank issue". I've never had this much trouble paying for anything ever and my bank has confirmed that they haven't declined anything.

check if the personal info registered at your bank and those on SE account match. they may be applying a cross check.

I posted my fix for this but unfortunately I haven't been on to bump it

http://forum.square-enix.com/ffxiv/t...53#post1228553

Quote:

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Originally Posted by Terless

I posted my fix for this but unfortunately I haven't been on to bump it

http://forum.square-enix.com/ffxiv/t...53#post1228553

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I hope this helps the international people.

I'm in the US. A friend of mine got around the 601 401 problem by purchasing crasta via paypal.

Ive heard that if you use PCGameSupply to purchase the Ultimate time card and use the code under the "other billing options" it works as well. My friend tried to do it under playspan and it failed every time so he went to the third party PCGameSupply and got the payment to go through and registered the card to buy crysta. Then he set the sub to crysta and it works. Also I've noticed that even if you are a verified PayPal user the website will deny your paypal if you try to spend more than 75$ (but it wont tell you that i figured it out after asking paypal) Apparently some websites put a blanket limit on paypal accounts. Hope this helps.

In other news, this issue has been on the news here in Japan and there are apparently thousands of players here unable to play. Was talking to my coworker and he is having the same issue trying to use his bank, cards, etc etc. Hopefully the media coverage will sway enough minds to correct this. Here's to wishing.

Same issue here i am 1.0 and pretty pissed off. Tried to add sub thru mogstation but no luck now i cant even play... SE look at blizzards payment system... That is a real payment system...

Any information at all would be phenomenal. Please don't leave us in the dark on stuff, even if it's just an acknowledgement...

LOL @ SE not accepting your moneys

Just wanted to bump this to keep it on the first page. I can't play until I pay but I have no way of paying them due to the 601 error. If someone wants to post how to setup a VPN though...

Is there any information on this issue yet?

Has anyone been able to make their payments?

I can't pay either. They should use a better system for credit cards than Global Check >.< This had been an issue too in 1.0 and they still have it.

Not a lot of people here, but I saw this coming as a major problem a week or so ago when I tried to sub early... I immediately knew that the website had a problem accepting CC information (601 error). I emailed support and they quickly responded... but the response was "sorry we can't help you at this time, but we will pass the info to our developers".

I managed to buy Crysta with my paypal account even though I got the 401 error in the process... thankfully the Crysta still appeared in my account so I'm good for 3 more months. But yes, they need to fix this ASAP because I'm sure there are many people affected...

This is just Legacy players bumping into this now... wait another 30 days when all the NEW players need to suddenly sub to continue playing...


Edit: FYI folks, here is the real thread about the issue: http://forum.square-enix.com/ffxiv/t...601-CE-Upgrade

Thank you for the info Z3mog, I'll have my buddy try out the solution in that thread. Hopefully this gets sorted out immediately because it's about 2 weeks until the much more plentiful new players need to deal with it.

I got no error(s) from Mog Station. My infos are the same as before, never changed. The weird thing is that my CC/bank account haven't been charged and yet I'm still able to log on and play as usual. I contacted SE rep about me unable to process through the payment and this is what the guy told me.

Agent : Okay there are a couple of reasons
Agent : could be that there are no funds, bank blocking transaction, billing address/name was not correct, you are at a different location than the billing address.
Agent : Unfortunately there is nothing i can do to lift that lock and you will have to wait 24 hours times the amount of tries.
You: everything is correct as the card is being used very often
You: and as I thought...I changed the payment method to my checking account and still nothing

You: I am able to log on and play as usual, it's just that I'm not getting charged and getting my veteran's reward
Agent : Im not sure what could have gone wrong, but this is handled by the system, and unfortunately you will have to endure the wait. However,
You: ok..
You: so...just wait huh?
Agent : You can purchase a physical Ultimate Pay card from Gamestop, 7/11 or Ralphs, purchase crystal with it, and use that to pay for your subscription. that will be the fastest way at this time.
You: that's another problem.. others are having problems with that as well ^^
You: and there is nothing you can do or have any information on what the cause is?
Agent : Unfortunately i only have the information i have provided. I wish i could do more to assist.
You: alright..
You: I'll wait and see what happens
You: thx
Agent : Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent has disconnected.

http://forum.square-enix.com/ffxiv/t...=1#post1282024



This worked for me and my husband, so I hope it works for you too. :D