Please ask an SGM from each shift to keep up a live chat log of each main city up on one of their screens. Please have them IP-ban anyone who advertises an RMT site, ban any payments from that account's credit cards, or whatever it takes.
Blacklisting is no longer a viable solution--everyone's just removing /shout from their chat log entirely because, in cities, you can't keep up with /blacklisting everyone. Hell, in Ul'dah at present, I can't even right-click a name before another RMT shout moves it up.
I realize your support team is needed elsewhere, but it can't be up to the playerbase to fill out a ticket with EVERY RMT's name (which is what my most recent ticket instructed me to do)...
http://i167.photobucket.com/albums/u.../ffxiv20-3.png
Surely you can spare (or hire) someone to monitor chat logs on all servers?
Please assign a GM to watch RMT /shouts
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09-08-2013, 08:11 AMMychaelPlease assign a GM to watch RMT /shouts
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09-08-2013, 08:17 AMQuesse
I have a different philosophy - just get rid of it. Don't really care how, just make it stop. SE, its up to you. Make it happen.
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09-08-2013, 08:47 AMMoktor
Yeah, though I have to really wonder about how much these morons know about business. Spamming a constant stream of text can't possibly win that many customers... the sad thing is that the ONLY reason they exist is because SOMEONE is buying. Shout is completely owned by the spammers now.
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09-08-2013, 09:17 AMInvz
I have played a lot of other new launch MMOs that had the same problem but they also had a right click menu to blacklist in chat. This was never really a serious thing to me because I could blacklist in like 2 seconds.
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09-08-2013, 09:43 AMIolair_Silverwing
I report at least 5-6 of these every time I play, and I've yet to get any sort of acknowledgement message from SE . Maybe I'm bugging them too much? ;0
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09-08-2013, 12:02 PMMychaelI hope the policy changes. If we actually have to report each gilseller before there is an investigation, that's going to create a preposterous number of GM tickets that will slow down responses to real issues, while a single GM could conceivably take care of everything.Quote:
Originally Posted by Iolair_Silverwing
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09-08-2013, 03:11 PMfrostmagemari
Easy answer, A few years back, Blizzard enacted a spam-filter on it's trade (and a few other) channels. The filter is able to remove a good percentage of the advertisements by silencing the users that shot-gun entries into the channel until a certain period of time passes.
This should be something that Square is able to do, and doing something like this will both clear the shout (and other large range) channels of a majority of RMT spam as well as trolls who are shotgunning entries into the chat.
I wouldn't suggest putting this feature into /say, /p, /fc or any of the /ls channels though; /sh and /y could benefit from the filter though. -
09-08-2013, 03:23 PM3JaneI always include all this information in the message when I report such people. If you include all the relevant details they can deal with these people more rapidly.Quote:
Originally Posted by Mychael
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09-08-2013, 07:35 PMluciferbelmont
I like how you guys expect them to work 24/7. It's like your there bosses and your telling them what to do, basically you guys sound like this. SE GM team you work for me, you can't visit your family, go on vacation, you must stay watching the chat on each server 24/7, no bathroom break, no getting distracted, no cell phones, no lunch break, exc.
They can't ban the RMT bots if they don't know where to look at, they can't be at all the zones all the time. That's where WE come in. You're asking them to go look for RMT without information. Basically telling them to look blindly for a missing kid without anyone stepping out and giving leads. If you want SE to get on the case, report and don't just blacklist.
System>Support Desk>Contact Us>Report Cheating -
09-08-2013, 07:42 PMTari-FFFXI actually had a spam filter than stopped most of the RMT stuff, if I recall correctly. They simply haven't implemented their chat filter here, yet. It's one of the things they're looking to implement soon, though, as mentioned here:Quote:
Originally Posted by frostmagemari
Quote:
Originally Posted by NOC_NA
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09-08-2013, 08:24 PMElkwood
Starting to see this on Diabolos now in tell and shout
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09-08-2013, 08:36 PMTalyn
Perma-ban the buyers. Make it public so word gets out quickly that SE is serious. The only reason these tards exist is because there is a market.
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09-08-2013, 09:33 PMKsenia
When I first saw them it was the generic brand. Now the names are looking more like someone took some time to come up with them. That tells me these are stolen accounts and with our new to MMO crowd, that kind of bothers me.
The only thing I would ask or encourage from SE would be to draw awareness to strong PW creation from new to online games people.
I know we can't stop RMT, just keep a lid on it but I'd like to keep the accounts of new people out of their hands if it is at all possible. -
09-08-2013, 09:41 PMShan
this is unacceptable
http://i1272.photobucket.com/albums/...ps850a28d5.jpg -
09-08-2013, 09:46 PMSneakaboo
I just want to blacklist them but instead of a fast right click/ignore I have to type in their name which makes it even more obnoxious.
Also the spam from the above poster, this went on for like 10 min when I was in the city.
Ended up ignoring them and guess what, getting whispered by 4 of them.
Couldn't even read the FC with their whisper spam. -
09-08-2013, 09:50 PMLondis2013
I must have /blacklisted 18 RMT people yesterday. That is ridiculous.
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09-08-2013, 09:55 PMJadi
It's actually kind of funny as upsetting your potential customers isn't usually a good advertising tactic.. so I'd imagine the people doing this are more likely clueless ahd soon to fail RMT organizations.
However SE is doing this in a rather primitive way currently.. They are using regular expressions to parse the messages and filter them that way. :: sigh :: and this is ok but they need to have more in place to deal with it than just that.
SE can come up with better ways if they apply themselves. How about instead we use alternative methods to detect RMT advertisements as opposed to genuine player communication... such as for example.. preventing a player from sending a /tell of ANY message to more than 10 people in a certain amount of time. Spam is a science and we can look to the e-mail people for help, similar strategies should be used. -
09-08-2013, 10:00 PMHauke
It's especially difficult to blacklist these players since their names are usually some random string of letters. I can't tell you how annoying it is making sure I have "Aswdasad Gwsedsda" spelled correctly just so I can ignore them..
Why is it not as simple as Right click -> Blacklist/Report for gil selling? Seems like it would make life in Eorzea much easier for those of us just trying to enjoy the game.. -
09-08-2013, 11:51 PMMychaelSE has several different facilities.Quote:
Originally Posted by luciferbelmont
California 08:00-17:00 PST (GMT-8) = 15:00-00:00 GMT
Tokyo 08:00-17:00 JST (GMT+9) = 23:00-8:00 GMT
London 08:00-17:00 BST (GMT+1) = 07:00-16:00 GMT
So yes, as a matter of fact, I do expect them to be working 24/7 because between their California, London, and Tokyo facilities, they ARE.
I do report. The problem is that in Uldah, Grid, and LL there are 40+ different gilsellers daily, per server. It would literally be a full-time job to report each RMT shout. That is why I'm suggesting that SE create a full-time position for it.Quote:
They can't ban the RMT bots if they don't know where to look at[...]
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09-08-2013, 11:53 PMShiyo
I agree with the OP, if we are paying you $15/month you need to offer a service better than other free to play MMO's. GW2 has neutralized virtually all RMT/bots and does not force us to pay monthly.
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09-08-2013, 11:54 PMDiadumenos
Hell I would settle for an easier way to right-click-> add ignore feature...