Worst CS in the wordl, Square

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09-07-2013, 12:31 AM
Comicbookguy

Worst CS in the wordl, Square

So I have been waiting for over 1 week for Square to move my Account Service 2 to 1 so I can play again.

7 days later, I get an email that they closed my ticket and I need to resubmit my request if it has not been resolved by a "hotfix"

I guess they don't even bother to read request
09-07-2013, 12:38 AM
MrHeat

Lol you got that email today also huh?
09-07-2013, 12:40 AM
Comicbookguy

Quote:

Originally Posted by MrHeat

Lol you got that email today also huh?

Well...I guess that makes me feel better...I think...I'm not the only one getting screwed
09-07-2013, 12:59 AM
KoffieWhite

Get onto live chat, best thing to do really
09-07-2013, 12:59 AM
Namko

SPOILER

Thought you were talking about the bit...

when you shoot down the airship in Castrum
09-07-2013, 01:00 AM
Strychnine

Hardly determine this as worst customer service. You've clearly never played an SOE game.
09-07-2013, 01:33 AM
KiriA500

Quote:

Originally Posted by Namko

SPOILER

Thought you were talking about the bit...

when you shoot down the airship in Castrum

http://www.youtube.com/watch?v=dHPnU...outu.be&t=1m4s
09-07-2013, 03:01 AM
MrHeat

Quote:

Originally Posted by KoffieWhite

Get onto live chat, best thing to do really

I've tried doing the whole live chat. Waited about a hour and 36 mins in que just to have it tell me that there is no one to help me. Op I just shelled out more money and bought another copy. After all, at the root of the whole issue it was me who made the mistake.
09-07-2013, 03:37 AM
Asriah

Call SE support line or connect to live chat. If you honestly can't be bothered to wait 2-3 hours in a queue for either then you deserve to have your ticket ignored.
09-07-2013, 03:57 AM
HamHam

I'm on the phone trying to get in contact with their customer service support. At first, it was busy, for about an hour. Then, I got through, only to get the voice recording and puts me on hold. It's right now 2:55pm EST and I've been on hold since 1:30pm EST.

Customer Service is a very important part of any company, if not the back bone. But apparently for SE, (at least in North America) it doesn't really matter.

I think I would have better luck with a call center in India than this poor sorry excuse of Customer Service "Support Center".
09-07-2013, 04:01 AM
LeopoldEM

My sister has been trying to get her account fixed. I have been trying to help her on this matter but I cant seen to find a chat line or phone.

I would appreciate very much if someone were able to provide a link to where I can find it since the support site only allows her to use e mail and it seems the matter has been handled poorly through that method. She's new to mmos so I'm trying to help her with this.

Thanks in advance.
09-07-2013, 04:03 AM
Amenian

Quote:

Originally Posted by LeopoldEM

My sister has been trying to get her account fixed. I have been trying to help her on this matter but I cant seen to find a chat line or phone.

I would appreciate very much if someone were able to provide a link to where I can find it since the support site only allows her to use e mail and it seems the matter has been handled poorly through that method. She's new to mmos so I'm trying to help her with this.

Thanks in advance.

This is my last forum post allotment for the day. Feel privileged!

Phone Number is (858) 790-7529
09-07-2013, 04:18 AM
Kemintiri

Quote:

Originally Posted by HamHam

I'm on the phone trying to get in contact with their customer service support. At first, it was busy, for about an hour. Then, I got through, only to get the voice recording and puts me on hold. It's right now 2:55pm EST and I've been on hold since 1:30pm EST.

Customer Service is a very important part of any company, if not the back bone. But apparently for SE, (at least in North America) it doesn't really matter.

I think I would have better luck with a call center in India than this poor sorry excuse of Customer Service "Support Center".

After a week of not having my ticket responded to I called yesterday right at 9am PST, the person I talked to fixed my account while I was on the phone with him.
09-07-2013, 04:23 AM
HamHam

Quote:

Originally Posted by Kemintiri

After a week of not having my ticket responded to I called yesterday right at 9am PST, the person I talked to fixed my account while I was on the phone with him.

Well, good for you. btw, I'm still on the phone waiting for someone to pick up. It's 3:22pm EST. SINCE 1:30pm EST.
09-07-2013, 04:37 AM
Evangela

I've said it so many time that SE has a very bad customer service. I feel like I'm a begger who asking King Square Enix the Great to do something for me, I don't feel like I'm a customer at all.
09-07-2013, 04:40 AM
rtpsoulx

Quote:

Originally Posted by Evangela

I've said it so many time that SE has a very bad customer service. I feel like I'm a begger who asking King Square Enix the Great to do something for me, I don't feel like I'm a customer at all.

I mean you kinda need to be realistic... they probably have a high call volume and only but so many reps. all you can do is be patient... I worked in a call center when i was in high school it's not fun watching that que rise.
09-07-2013, 05:03 AM
Kazahashi

Quote:

Originally Posted by Asriah

Call SE support line or connect to live chat. If you honestly can't be bothered to wait 2-3 hours in a queue for either then you deserve to have your ticket ignored.

Lmao. What? Seriously?

Hey everyone, if you can't spend 3 hours out of a normal busy day for the average adult with or without kids of your own, on the phone or chat, waiting for SE to pick up on the other end, you don't DESERVE good CS....yeah ok pal, keep on keepin' on with your bad self.
09-07-2013, 05:05 AM
Pwnagraphic

You're not given the option to select between Service account 1 or 2 after you login?
09-07-2013, 05:07 AM
Ryker77

My friend is having the same issue as stated here by OP. I see some people talking about a live chat. I have been looking over the support page for the option of a live chat but was unable to locate it. Does anyone have a link to their live support chat?
09-07-2013, 05:27 AM
Comicbookguy

Quote:

Originally Posted by Pwnagraphic

You're not given the option to select between Service account 1 or 2 after you login?

Yes, you are given the option

But our characters are on Account 1, but our code was entered to account 2
09-07-2013, 05:27 AM
ZakarnRosewood

There was a Dev post the other day aknowledging this issue and providing a swift resolution. You can find details here in the official response. Hope this helps, if it does can you update your OP with this link so others can get their accounts working too? Thanks and good luck!
09-07-2013, 05:38 AM
Comicbookguy

Quote:

Originally Posted by ZakarnRosewood

There was a Dev post the other day aknowledging this issue and providing a swift resolution. You can find details here in the official response. Hope this helps, if it does can you update your OP with this link so others can get their accounts working too? Thanks and good luck!

That's the link that I used last Friday at 7 am when I was unable to login. This morning, I received an email that my ticket was closed because they received too many tickets and I need to submit again if my issue has not been resolved.

So I submitted another one today. I will eagerly await my next email next Friday...
09-07-2013, 05:50 AM
ZakarnRosewood

Quote:

Originally Posted by Comicbookguy

That's the link that I used last Friday at 7 am when I was unable to login. This morning, I received an email that my ticket was closed because they received too many tickets and I need to submit again if my issue has not been resolved.

So I submitted another one today. I will eagerly await my next email next Friday...

I understand your frustration for accidentally registering a second account or not understanding the account linking qualifications, it was a little confusing. Please understand that you are not alone and they are dealing with a metric shit ton of issues at the moment with requests and calls coming from all over the globe. There is only so much they can do.

Also this post I linked may be directing you to the same form but the post itself is only 2 days old. Old tickets may have needed to be canceled that were getting backlogged in from the SE side of things and now that this form bypasses SE's customer service and goes straight to the FFXIV team, your issues should get resolved quicker, I hope. If things get resolved can you please post back here? I would like to make sure this does help people get their issues resolved. I have subbed this thread and look forward to some positive news. Again, good luck and I hope you are up and running ASAP. As just another forum poster this is the best I can do to assist you in your problem.