Worst CS in the wordl, Square

[Comicbookguy]

So I have been waiting for over 1 week for Square to move my Account Service 2 to 1 so I can play again.

7 days later, I get an email that they closed my ticket and I need to resubmit my request if it has not been resolved by a "hotfix"

I guess they don't even bother to read request

[MrHeat]

Lol you got that email today also huh?

[Comicbookguy]

Lol you got that email today also huh?

Well...I guess that makes me feel better...I think...I'm not the only one getting screwed

[KoffieWhite]

Get onto live chat, best thing to do really

[Namko]

SPOILER

Thought you were talking about the bit...

when you shoot down the airship in Castrum

[Strychnine]

Hardly determine this as worst customer service. You've clearly never played an SOE game.

[KiriA500]

SPOILER

Thought you were talking about the bit...

when you shoot down the airship in Castrum

http://www.youtube.com/watch?v=dHPnU...outu.be&t=1m4s

[MrHeat]

Get onto live chat, best thing to do really

I've tried doing the whole live chat. Waited about a hour and 36 mins in que just to have it tell me that there is no one to help me. Op I just shelled out more money and bought another copy. After all, at the root of the whole issue it was me who made the mistake.

[Asriah]

Call SE support line or connect to live chat. If you honestly can't be bothered to wait 2-3 hours in a queue for either then you deserve to have your ticket ignored.

[HamHam]

I'm on the phone trying to get in contact with their customer service support. At first, it was busy, for about an hour. Then, I got through, only to get the voice recording and puts me on hold. It's right now 2:55pm EST and I've been on hold since 1:30pm EST.

Customer Service is a very important part of any company, if not the back bone. But apparently for SE, (at least in North America) it doesn't really matter.

I think I would have better luck with a call center in India than this poor sorry excuse of Customer Service "Support Center".