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  1. #1
    Player
    Comicbookguy's Avatar
    Join Date
    Aug 2013
    Posts
    121
    Character
    Comicbook Guy
    World
    Behemoth
    Main Class
    Archer Lv 50

    Worst CS in the wordl, Square

    So I have been waiting for over 1 week for Square to move my Account Service 2 to 1 so I can play again.

    7 days later, I get an email that they closed my ticket and I need to resubmit my request if it has not been resolved by a "hotfix"

    I guess they don't even bother to read request
    (5)

  2. #2
    Player
    MrHeat's Avatar
    Join Date
    Aug 2013
    Posts
    22
    Character
    Mr Heat
    World
    Leviathan
    Main Class
    Arcanist Lv 50
    Lol you got that email today also huh?
    (0)

  3. #3
    Player
    Comicbookguy's Avatar
    Join Date
    Aug 2013
    Posts
    121
    Character
    Comicbook Guy
    World
    Behemoth
    Main Class
    Archer Lv 50
    Quote Originally Posted by MrHeat View Post
    Lol you got that email today also huh?

    Well...I guess that makes me feel better...I think...I'm not the only one getting screwed
    (0)

  4. #4
    Player
    KoffieWhite's Avatar
    Join Date
    Aug 2013
    Location
    Ul'dah
    Posts
    10
    Character
    Koffie White
    World
    Shiva
    Main Class
    Pugilist Lv 42
    Get onto live chat, best thing to do really
    (1)

  5. #5
    Player
    Namko's Avatar
    Join Date
    May 2012
    Posts
    188
    Character
    Star Breeze
    World
    Ragnarok
    Main Class
    Gladiator Lv 50
    SPOILER

    Thought you were talking about the bit...

    when you shoot down the airship in Castrum
    (0)

  6. #6
    Player
    Strychnine's Avatar
    Join Date
    Feb 2013
    Location
    Gridania
    Posts
    21
    Character
    Strych Nine
    World
    Siren
    Main Class
    Lancer Lv 41
    Hardly determine this as worst customer service. You've clearly never played an SOE game.
    (0)

  7. #7
    Player
    KiriA500's Avatar
    Join Date
    Aug 2011
    Location
    Ul'dah
    Posts
    2,434
    Character
    Doctor Beatbox
    World
    Excalibur
    Main Class
    Pugilist Lv 90
    Quote Originally Posted by Namko View Post
    SPOILER

    Thought you were talking about the bit...

    when you shoot down the airship in Castrum
    http://www.youtube.com/watch?v=dHPnU...outu.be&t=1m4s
    (0)

  8. #8
    Player
    MrHeat's Avatar
    Join Date
    Aug 2013
    Posts
    22
    Character
    Mr Heat
    World
    Leviathan
    Main Class
    Arcanist Lv 50
    Quote Originally Posted by KoffieWhite View Post
    Get onto live chat, best thing to do really
    I've tried doing the whole live chat. Waited about a hour and 36 mins in que just to have it tell me that there is no one to help me. Op I just shelled out more money and bought another copy. After all, at the root of the whole issue it was me who made the mistake.
    (0)

  9. #9
    Player Asriah's Avatar
    Join Date
    Jun 2013
    Posts
    45
    Character
    Evanescent Illusion
    World
    Sargatanas
    Main Class
    Pugilist Lv 30
    Call SE support line or connect to live chat. If you honestly can't be bothered to wait 2-3 hours in a queue for either then you deserve to have your ticket ignored.
    (0)

  10. #10
    Player
    HamHam's Avatar
    Join Date
    Dec 2011
    Location
    Ul'dah, Eorzea
    Posts
    250
    Character
    Hamtaro Kakamaro
    World
    Excalibur
    Main Class
    Arcanist Lv 50
    I'm on the phone trying to get in contact with their customer service support. At first, it was busy, for about an hour. Then, I got through, only to get the voice recording and puts me on hold. It's right now 2:55pm EST and I've been on hold since 1:30pm EST.

    Customer Service is a very important part of any company, if not the back bone. But apparently for SE, (at least in North America) it doesn't really matter.

    I think I would have better luck with a call center in India than this poor sorry excuse of Customer Service "Support Center".
    (0)

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