My account is tagged as inactive and i just registered August 24th! I could not play for a week already because of this issue and it could not be reactivated based on the knowledge based steps! I even ordered CE for PC and havent receive the CE items in game and just received moogle hat and Cait Sith Doll! I also bought Crysta thinking i need to pay subscription but i cant even pay! How come this is happening?! This is subscription based game and everyday wasted is being paid for by the gamer! Support is not addressing my issue i even submitted 4 tickets already starting last Friday and i haven't got any replies and chat support didn't even help saying there is no available agent. No subscriptions listed on my account and just showing inactive in moogle station. It is really frustrating on my part as i pre ordered and was not able to play much time because of the servers being full and now i cant even log in game. This is really unacceptable.:mad:
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09-05-2013, 11:01 AMduhmovesWas asked registration after maintenance and early access code wont work..
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09-05-2013, 11:04 AMAbandonAllHope
have u registered your actually physical game code yet or just pre order code??
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09-06-2013, 12:47 PMKilroy512
I've been having the exact same problem with my digital CE. I was kicked from the game at the end of early access and then it asked for my registration code when I tried to log back in. Every time I try to apply my code it says it has already been used. I also never received the CE items.
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09-06-2013, 12:52 PMHakken
Just relog in, my buddy just got the same thing and hes back in now.
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09-06-2013, 12:54 PMKilroy512
Nope... still the same thing. Try to log in and it asks me for my 20 digit code. Try to apply my code and it says it's already in use.
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09-06-2013, 12:57 PMKuromugi
Check your junk mail, for some reason my new code was sent there instead of my inbox.
Individual issues may vary though. -
09-06-2013, 01:07 PMKilroy512
Yeah, I don't have a new code anywhere. I checked both my e-mails, junk and normal, just to be sure and no second code was received. I even opened a ticket that claimed I would have a response in two business days... 6 days later and still nothing. I'll admit that this is to be expected considering the current situation they are facing but the current situation they are facing is because they screwed up pretty bad... again.
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09-06-2013, 01:09 PMChrysusAre you using your new code? You may be using the old 20 digit early access (pre order) code. You need to input the 20 digit code that came bundled with your physical copy of the Collectors edition. Have you received your collectors edition?Quote:
Originally Posted by Kilroy512
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09-06-2013, 01:14 PMChrysusIf you have purchased the physical CE version for PC then you must input the new 20 digit registration code that came with the physical copy. Go in your Mog station, enter in your existing username and passowrd then click on the [Add Windows Services Tab under Account Services. It will ask you to input your 20 digit code, which will then unlock your bonus items and give you options for subscription and renewal. DO NOT CLICK on "Add New Service Account"...Quote:
Originally Posted by duhmoves
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09-06-2013, 01:17 PMKilroy512
It's not a physical purchase, its a digital CE.
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09-06-2013, 01:19 PMKilroy512
It is an early access code though, so that is something. Still have not received an actual code.
To be honest, though, why would they even need to require two codes? Shouldn't anyone who was in the early access have access to the game? -
09-06-2013, 01:33 PMChrysusNo, we all had to input our proper official registration code upon official launch. All early Access players and legacy players had to do this. Since your code has not arrived, I think its best if you submit a ticket detailing your complaint. Some have suggested solutions. I recall something about "find my order" wbsite..? not sureQuote:
Originally Posted by Kilroy512
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09-06-2013, 01:41 PMKilroy512
I'm not saying that is the way it is, I'm saying it is silly to require both... It more than doubles the complexity of their ridiculous sign up process. Could you imagine if registering for Blizz games was this complicated?
I already put in a ticket (as I mentioned earlier in this topic) but its has been a solid week since I put it in with only the typical automated "We'll be with you shortly" response so far. I'll search for that "order finder" and see if that helps, but so far I'm honestly just considering requesting a refund. It seems like Square just does not care about the NA market enough to me... -
09-06-2013, 01:53 PMKilroy512
I found the website you were referring to and was able to get my code from it.
For anyone else having this issue findmyorder.com is the website. I used e-mail and credit card and it took me directly to my code. -
09-06-2013, 02:09 PMntall1
Lesson to be learned here. Do not order anything directly from SE again. I got mine thru Amazon, and Amazon manages all digital goods. So if I need any of the codes that came with my product all I have to do is log into my Amazon account. I have no idea why this is not possible on the SE site. Pretty much BS if you ask me.
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09-06-2013, 02:43 PMHornbeam
Just FYI, they require the second registration code because getting the pre-order code didn't require actually paying for the game, just ordering it.
But I've no idea why they would have made it so tricky to find the code. -
09-06-2013, 03:38 PMKorinth
The moral of the story: Always give your money to an intermediary, well established business when buying games. They've much better support and product delivery.