Still havent received my game...

I bought the physical CE game and it still hasn't arrived, and since Square never gave a tracking code, I cant even know if it is really coming or not.

Also I was under the impression all accounts would be given 7 days for free to play, I guess not mine... because it still asks for the registration code which square never gave nor it has arrived.

Email support also failed me, 48 hours is almost up and nothing so far.

but of course, for billing and paying them it is done on the spot right away...

so Square Enix, what is your reply?

When did you order your Physical CE? My item was shipped on August 20, and received on August 25 (a day after head start).

If it's already been a week (or two), the best option is by calling them and have them answer all your questions.

You wouldnt get a tracking number if you chose regular mail option as they dont use tracking numbers. I pre ordered also and it was shipped aug 21 and i got it a day or 2 before release and i am in canada. Not sure if its customer support or if you need to contact the square enix online store support about your order.

thats the thing, I dont live on US, I actually live on South America and yes they do ship to my country also no option was given to choose what kind of delivery to use *I do understand it takes a while to arrive but still giving no tracking codes is just stupid, especially when it is shipped to other countries*. I did receive an email saying it was being shipped on the 20th, but so far nothing.

and if the customer support couldn't even try to reply my ticket, I doubt other support division from square would help

I live in Mexico and no game still. No tracking codes, no info, and today we just got so annoyed we purchased a retail copy in stores. Sorry to hear you bought the CE, we got the regular... If and when it gets here, we might resell or give as a gift, since we are now using the code on the just purchased game from stores. But yes, its moronic they dont give any info or estimated date of arrival. Waiting, i guess, is the option so far...

Mine only arrived yesterday. I live in canada. I would assume its coming and just coming terribly slow like mine did.

That's quite odd... I was given a tracking number and everything the day that it was shipped to me on 8/21. Could your e-mail have accidentally slipped into your spam folder? I know that has happened to me on a couple of occasions and I always forget to check. Another thing you could do is go to www.findmyorder.com (if you haven't already) which is the site that SE provided to allow me to look at the details of my order. It still shows my tracking number and everything even though the package was delivered the day early access began. I wish you guys luck in getting your games :/

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Originally Posted by GidgetSrivat

That's quite odd... I was given a tracking number and everything the day that it was shipped to me on 8/21. Could your e-mail have accidentally slipped into your spam folder? I know that has happened to me on a couple of occasions and I always forget to check. Another thing you could do is go to www.findmyorder.com (if you haven't already) which is the site that SE provided to allow me to look at the details of my order. It still shows my tracking number and everything even though the package was delivered the day early access began. I wish you guys luck in getting your games :/

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the email I received had no tracking numbers
also that site is useless it says "not traceable" on the order.. so yeah... how a package from a huge company isnt traceable in this day and age I have no clue...

also thanks ;D luck is the only thing we have/need right now.. XD

also I am pretty sure the way our luck is, soon a mod will come and say this isnt the place for this kind of question and either move to someplace where it cant even be answered or just close the thread...

That is awful... I'm sorry I can't give you much more help than that. Let's just hope since the 1017 issues should die down a little bit with the upgrades and everything that they'll have time to finally respond to the other issues people are having. It could be that it just takes an incredibly long time to ship to certain places but nearly two weeks is a little worrisome as you've already stated.

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Originally Posted by Silkerin

I bought the physical CE game and it still hasn't arrived, and since Square never gave a tracking code, I cant even know if it is really coming or not.

Also I was under the impression all accounts would be given 7 days for free to play, I guess not mine... because it still asks for the registration code which square never gave nor it has arrived.

Email support also failed me, 48 hours is almost up and nothing so far.

but of course, for billing and paying them it is done on the spot right away...

so Square Enix, what is your reply?

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Physical copy .... Physical Copy!
Well of course you need a registration code .. which you get with your physical copy ... seriously

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Originally Posted by GinTama

Physical copy .... Physical Copy!
Well of course you need a registration code .. which you get with your physical copy ... seriously

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well i guess someone didnt understand the main problem... took long enough for one of those to appear I guess... actually I wonder if he even actually read the post...

actually it kinda makes me angry that he says that like it the most obvious thing and everyone who posted in this thread haven't noticed that brilliant solution of his...

So, I hate to be the bearer of bad news, but I registered to forums specifically for this...

Support won't be responding in 48 hours.

I have a ticket that was submitted 6 days ago, got the "respond in 48 hours" email 5 days ago, taking on phone support tomorrow. Good luck with your ticket.

I just want to play too :(

I have the exact same problem but I am in Canada. I pre-ordered my copy on June 13th and I got an email on August 20th saying it was shipped. Still no copy and I can't track it either. I also tried making a support ticket but I haven't received an answer from support either. I hope we still get the free seven days.

Why haven't you people chargebacked yet? It is unacceptable to buy a copy of a game, missing the early access, missing the game start, customer support not responding, and probably missing 7 free days too.
Mass chargeback is the ONLY way they will understand you are serious and maybe can make them change their methods.

Well, I could still have done early access and the open beta. It was only when the game actually launched and you needed the registration code, that I could no longer play. So at least for me I didn't miss out on beta and early access because of not getting my copy.
However I do feel that the lack of support is unacceptable. Especially as we have paid. I also assumed, perhaps incorrectly, that pre-ordering the game two months in advance would insure I would receive the game by launch.

If I haven't received the game by next week and haven't heard back from support I will chargeback and buy it again maybe. I do really want to play it.

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Originally Posted by Madeiner

Why haven't you people chargebacked yet?

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I can't speak for everyone else, but I was actually able to play in beta 4 and early access. I just got the wrong region game code (digital download) and I'm hesitant to chargeback and buy elsewhere simply because well.. I can't find anywhere else I -can- buy. I've looked! So if I want to play, this ticket is my only option at this point. And I don't want to make a new account just to use my code, because the servers I'm on are locked for character creation. It's a vicious cycle.

Quote:

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Originally Posted by Silkerin

I bought the physical CE game and it still hasn't arrived, and since Square never gave a tracking code, I cant even know if it is really coming or not.

Also I was under the impression all accounts would be given 7 days for free to play, I guess not mine... because it still asks for the registration code which square never gave nor it has arrived.

Email support also failed me, 48 hours is almost up and nothing so far.

but of course, for billing and paying them it is done on the spot right away...

so Square Enix, what is your reply?

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On a "positive" note , even if you had the game you would most likely be hit by one of the dozens of errors we have and barely be able to play , unless you are very lucky.
Now on a not so positive note , don;t trust their " we will reply in the next 48 hours " first time i had to contact them it took 2 and a half week to reply AFTER i got the " We receive your message we will contact you in the next 48 buiness hour ".

Only thing you can really do is wait , call the company that ship your product ( You said you didn't get a tracking number but in your e-mail that confirm your purchase you should have one if not this method won't work ) or cancel your order and go to your local game shop and buy it there.

Good luck i hope you receive it soon and i hope you won't get too much errors/lag when you get to play ^_^

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Originally Posted by Paintballrulz

Only thing you can really do is wait , call the company that ship your product ( You said you didn't get a tracking number but in your e-mail that confirm your purchase you should have one if not this method won't work ) or cancel your order and go to your local game shop and buy it

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I did receive a tracking code but a couple days after the game shipped I could no longer track it. When I tried an "untraceable" message popped up. I have stalked the forums and it seems that others are having the same problem with the tracking not working. I know you are talking to Silkerin but I believe that even if she had the tracking number it probably wouldn't work.

Here's to hoping this gets sorted out soon for everyone!

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Originally Posted by Cymry

I did receive a tracking code but a couple days after the game shipped I could no longer track it. When I tried an "untraceable" message popped up. I have stalked the forums and it seems that others are having the same problem with the tracking not working. I know you are talking to Silkerin but I believe that even if she had the tracking number it probably wouldn't work.

Here's to hoping this gets sorted out soon for everyone!

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indeed... no luck cant even know if it will be official post delivery or other delivery company that will bring the game..

had I known this would happen I would have bought both digital and physical copies...


ooh yeah.. if square actually replies to any of us.. I ask you to post the answer here as well.. of course if possible... XD

Do any of you who had this problem live in the US? I know when I order out of country sometimes customs can be a S.O.A.B. when it comes to getting things at a decent time in the mail.

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Thank you for contacting the Square Enix Support Center.

We apologize for the delay in responding to your contact regarding FINAL FANTASY XIV: A Realm Reborn and Square Enix account.

Many of the contacts we have received involve issues that have been resolved by the recent hot fixes, issues resolved by the countermeasures we have set up to combat server congestion, or issues that have been otherwise resolved by customers themselves. Given this situation, we sincerely regret to inform you that we will be pre-emptively closing your support ticket at this time.

We will be continuing to expand our Support Center team’s capabilities to provide better and faster support, but until then we ask for your continued patience and understanding. Closing your ticket was not a decision we came to lightly, and we wish to extend our sincerest apologies for not providing you with a timely response and for not being able to assist you directly.

If your issue is still unresolved, we ask that you please resubmit your contact to us on the Square Enix Support Center or the in-game Support Desk.

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I dont even know what to say...

Same here, I currently live in Brazil and I have not received the CE edition.

sent an rather angry email to square lets see how it goes... in about a week or so ¬¬ ...

48h basically up.... and who would have guessed... no sign from square yet..

well it should obvious now but.. the Customer support from square is trash... over a week by now and no response

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Dear Customer,

Regarding your request for account support. Please find your answer below.
Thank you for your contact today.

We apologize, while the product you are referring to is indeed a SQUARE ENIX product, the store that handles those issues has their own support system in place to assist with these types of problems.

To reach the support site for the SQUARE ENIX GAME STORE/E-STORE, please visit http://www.findmyorder.com and log in.

If you require additional assistance with your order please contact Digital River directly via phone at 1-866-585-3251.
Thank you for contacting the SQUARE ENIX Support Center.

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took them one week to reply with this BS mail...