PS3 feels like a second class citizen (service acount error)

Thanks to Rasabox for getting this response off of the live support chat, "This person, Kristian, said nothing about it having to do with Sony. In fact he said that the the reason the PC was getting fixed is because they just implemented the tools to fix it on their end yesterday and they are waiting to get the tools for the PS3. And said it will take the full 14 days".
All the NA ps3 users with this error want is some conformation for somebody what is really going on. We are getting both companies pointing fingers and it's infuriating, most of us have gone five plus days not having access to the characters we've leveled.
P.s. 700 pages plus on the technical support forums and all we got was a pseudo official word around page 450ish http://forum.square-enix.com/ffxiv/t...ervice-account
P.s.s. http://community.us.playstation.com/...5351#U41525351 one of the members from the 700+ post decided to start one up on the official sony forums, Brothers and Sisters I beg for solidarity for an outcry of just the want of knowledge!
P.s.s.s Sony Costumer support Phone #: 310 846-0345 (NA)
for the NA live chat support use https://squareenixen.custhelp.com/ap...44142/_icf_5/1 (make sure that you are logged on when you create a ticket and then place the number where it says to insert it in that hyperlink, i'll do some searching to find the EU information if it's requested

*update*
Another bump to try to get some exposure and to drop what info we have on the 700+ posts topic. From both companies customer service rep they are both pointing the finger at the other, what the problem for the ps3 is that they don't have a tool to run and it appears that it's due the refund voucher that was given out. So essentially we are still at the 24 hours to 2 weeks figure of having the account service issue fixed, it will most likely be on the 2 week side. In addition it seemed that the issue was a bug/glitch for collectors edition for ps3. If anything else is found out I will be sure to update. Try to spread the word, all of us in the 700+ post page just want some information.

*officicial responce*
Greetings everyone, (Bayohne)
First off I would like to apologize for taking so long to get information to you regarding the troubles you're all experiencing with having the wrong service account registered (or by creating a new service account accidentally). We know how extremely frustrating it is to be unable to play with the characters you wanted to because of this issue and I want you all to know that we are taking this matter very seriously.
I also want to assure you all that you will receive your full 30-days of trial time when our Support Center moves the registration to the appropriate account.
First and foremost, we need users that are affected by this to fill out the appropriate form for their region. Please be sure to fill our the form properly as incorrect information will lead to delays in the process:
North American users: http://sqex.to/jpG
European users: http://sqex.to/ZZV
Please note that you'll only need to submit the form once, as we'll be able to address it based on the information we receive. Submitting multiple copies of the form will only serve to increase the time it takes to reach affected users.
To better address the backlog of users that are experiencing this issue, we are implementing improvements that will allow us to provide speedier support to customers with both PC and PS3 service account issues.
I would like to ask users that are affected by this to refrain from using phone numbers posted online to reach non-Support Center channels. The phone number being posted has no relation to the Square Enix FFXIV department, and, as a courtesy, users are simply being transferred to the already existing phone queue. The fastest way to receive support is by using the Square Enix Support center chat, phone, or email channels, and attempting to bypass these will actually result in a longer wait for you.
We sincerely apologize for the time it's taking to address this issue and for the frustration that it is causing each of you. We are working diligently to address the backlog and are looking forward to getting you all into the game as soon as possible.
tl;dr it's a canned response to tell us to wait till the fix is there and to stop calling the other departments

*Update apparently people have been getting ps3 codes via email, it seems that they are given the codes by the date you had the ticket escalated (if you did get to a customer rep) so the early bird gets the worm.

Yeah, I haven't been able to play either due to this whole PS3 Service Account fiasaco. I just wish SE would acknowledge we exists or something.

I have both versions, but I have to say this game plays better on PC overall. Plays faster and easier.

I'd rather not have this a discussion of which medium is better, I just want answers why it feels like we are the odd man out.

They designed it to run as optimal as it can on PS3's hardware. I'm sure the PS4 version will be better though :)

Bump, just trying to get the lowdown on why ps3 users are still in the dark. Again If you are trying to spark up some bull such as Gucci there please just leave; this is in account to the notion that all other platforms are pretty much in the clear. Even EU PS3s that had the error are being fixed all we want is to know what is going on.

Mind if I post this to reddit?

Go for it, hopefully more exposure leads to an answer of sorts.

*supports the idea above*


Blow the lid on this. Seriously, no sarcasm either... maybe some more bad PR will be a good nip in the butt for SE

Hopefully they'll just cancel the PS3 version and refund to all of you.

I heard ya brother. I finally got through to both a phone support and live chat support, and now I am waiting on my results from an elevated ticket. But as a PS3 player I feel that will take more time then it needs to. I am just hoping for a quick solution to this distressing problem. I love the game, and even paid for a CE, but if I cannot play the character I worked hard on than I'll probably not continue. This has left a sour taste in my mouth, so I am not about to subscribe untill I have some satisfaction. Childish perhaps, but I paid for a service, and my money is tight, so no more until I can make use of that service.

Suddenly, I feel worse about getting any response to my ticket in the time frame they had emailed me. What sucks is I don't have the time during the day to sit in queue for phone/chat support (since I heard it can be up to a 3 hour wait) to try and escalate the issue so it can be resolved in a timely fashion. I'm having the same issue, but I don't have the CE. I was thinking about upgrading to the digital version of it, but not at this rate.

If a SE official would just come out and say what is happening and whats in place to fix it with a time frame this whole process wouldn't be so painful.

There has to be some one at the company with a heart that can reach out to all the PS3 users.

I mean we all just want to play with the toy we just bought, If we knew it wasn't going to work out of the box I'm sure many if not all would have made another purchase.

I have the PC and PS3 version but can only play on PS3 right now because it's been 5 days since I asked Square to merge my Account Service 2 to Account Service 1 and still nothing has been done. The automated email I received said they would reply within 2 days...now it's 5 days and no reply

So they aren't just ignoring PS3 people. They are just ignoring everyone. The Customer Service is just horrible

What is Square # and chat link anyway? I need to have them Merge my Account 2 to 1 so I can play on the PC again. Filling out the form didn't work. Guess I need to find a live person but can't find their phone #

SE and SONY screw this game up! Can't even play it.

I think it is a NA problem?
No problem on PS3 with EU client

Quote:

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Originally Posted by Felis

I think it is a NA problem?
No problem on PS3 with EU client

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Likely. NA has had problems with the game since before launch on the PS3 so it wouldn't surprise me if it's just a NA thing again. It's kind of depressing, really. I've been down for around a week personally and while on top of considering getting the CE, I was considering getting the PC version as well later on down the road once I can afford the parts I need for my computer. Right now, none of that is happening along with no subscription from me until the issue is corrected.