My game isn't home yet..

Greetings.

I started playing FFXIV with my wife since the beta 3, I used our computer and she used our PS3.

When we decided to buy it and pre order it I asked for a Digital download for my computer, and a phisical copy for the Ps3, since there was no "digital download" pre order for the ps3. Of course our best bet was to order from SE online, since is their game, right?

we did this on Aug 19th..

Today is Sept 9th. I opened two tickets, none of them have been answered by the customer support...

At the moment I'm very dissapointed, I can't play with my wife, I have no answer from the support team... and now that it was announced that we are going to get 7 "free" days for the terrible issues that have been happening since Beta 4... I am going to miss that too.. because my copy isn't here yet..

Can I have an answer yet? I want my game... actually eff my game, I want my CDKey so I can play with my wife.

So far I payed for 2 games (one Collector and one regular) and I'm not enjoying any of them, because I don't want to leave my wife behind.

I would really appreciate an answer.

Due to over crowding, all digital downloads have been suspended until further notice.

Quote:

---

Originally Posted by Zack85

Due to over crowding, all digital downloads have been suspended until further notice.

---

Not the issue I don't think, he ordered it prior to digital downloads being suspended, I believe he is still entitled to his key.

Yeah.. I got my digital download right away. Issue is my phisical copy for the PS3

I wouldn't worry about it! Unless you really like login screens the game isn't all that fun

If you ordered it from square they probably stopped all physical copies being mailed alongside the stop of digital. Check where you ordered look for a tracking number. Check your spam folder as a lot of SE emails seem to be winding up there. I've seen this complaint before of packages being sent back to digital river or something like that the retailer for SE

Almos same here.Pre-ordered pc collector edition before start,played some time with pre-order code and now waiting for game to come in shop.Now i am sad that i didnt just bought digital version(

Well I got this email the day I ordered it (way before the digital download stop)

Thank you for ordering from Square-Enix, Inc. on August 19, 2013. The following product(s) have shipped. If you paid by credit card, your credit card has now been charged.

Product SKU Product Name Qty Ordered Qty Shipped Total Qty Shipped Amount
------------------------------------------------------------------------------
91005 FINAL FANTASY 1 1 1 $52.95


Shipping Information
Product Name Serial Number Tracking Number
----------------------------------------------------------------------------------------
FINAL FANTASY® NotTraceable


Shipment and Billing Details:
Order Number: XXXXXXXXXXX
Order Date: August 19, 2013
Tracking URL:

Shipped To:
My Name
My Adress
My Adress
My Phone

Billed To:
My Name
My Adress
My Adress
My Phone

My email


If i check in findmyorder.com all that I can see there is this:

1 FINAL FANTASY® XIV: A Realm Reborn™ [PS3]
PLAYSTATION® 3
Boxed Shipment
Track Shipment: NotTraceable
Quantity shipped: 1

Check ups.com tracking info. Also hear that findmyorder link not working and being bogus. If you can I would try contacting digital river that's the online store for them and canceling and purchasing at a GameStop or something. Can always digital upgrade to CE for in game items.


Depending on method of shipping USPS may have the info too.

Quote:

---

Originally Posted by SoberDrunk

Check ups.com tracking info. Also hear that findmyorder link not working and being bogus. If you can I would try contacting digital river that's the online store for them and canceling and purchasing at a GameStop or something. Can always digital upgrade to CE for in game items.


Depending on method of shipping USPS may have the info too.

---

Actually ups or usps wouldn't be able to do shit for him. Maybe you should reread his post, the physical copy he got was for the PS3 which he has already received. He has not received his cd-key for the Digital Download Collector's Edition. The problem with contact customer support is that right now they are probably swamped with tickets. I submitted one a couple of days ago because it looks like they may have double charged my card, also had one from tuesday that I had to reopen to try to get a friend's toon back neither of which have been answered yet. Your best bet is to try to get a chat session opened with a rep.

The way you do this is you go click on the Square Enix link in the upper left-hand corner, then click support, click Square ENIX Accout twice, and then contact. Eork through like you are going to open a ticket: First select Account/Billing, then Pricing and Payment, finally complete the process and instead of just email support you will get a Chat support button as well. If that doesn't work, I would try calling them as well.


Also if you can check your credit card statement online, I would look to see if you have been charged for the digital collectors edition.

I'm still missing the phisical copy.. thanks for the tip tho.


After 2:30 hours trying to chat with a representative..

Chat
Status: Canceled
There are no agents available to chat with you right now. Please try again later.

... this is just.. lovely, really.

It is kinda frustrating.ppls who bought game even some time after release can play now.When i still cant get my pre-ordered(long time ago) from local resseeller.And it is not their fault but square forbidding shipments her due to thier server pro0blems.So how long should i w8 now.Cant get it cant buy it somewhere else now.And they still say nothing about this situation.not sure if i even get 7 days refung cause i dont know when i get damn box

Today I did 4 attempts to chat with a representative online while I was at work, each attempt had me on queue for over 2 hours, and when it was my turn same "Status: Canceled, no agents available, try again later"....

My tickets have no answer still and it has been WAY over 48 hours for both of them... (the "estimated" response time)


really, what's going on....? This is getting very, very annoying.

No game, no word from SE, no nothing..

... finally, a response



Thank you for contacting the Square Enix Support Center.

We apologize for the delay in responding to your contact regarding FINAL FANTASY XIV: A Realm Reborn and Square Enix account.

Many of the contacts we have received involve issues that have been resolved by the recent hot fixes, issues resolved by the countermeasures we have set up to combat server congestion, or issues that have been otherwise resolved by customers themselves. Given this situation, we sincerely regret to inform you that we will be pre-emptively closing your support ticket at this time.



... or maybe not.


pre-emptively closing my support ticket after more than a week waiting for an answer?

I should add another 3 attempts to talk with customer support via chat, all three over 2 hours queue, and cancelled when it was my turn.

Seriously, SE.. this is way over the line.