Account Suspended and WILL NOT accept my registration code... this is BAD.

--UPDATE: ISSUE RESOLVED as of 2:25pm CST (9/01/13)--

Try signing in via game launcher and re-registering your DIGITAL RIGHTS code, and ENSURE YOU USE CAPS for the letters. I did this previously but it appears their server to authenticate is now communicating properly for registration. good luck and keep this thread updated with any success or continuing problems!!
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original thread text:
[So, I try to log in today. I get an alert saying i must reset my password dude to a "suspected" security breach. so, i do that, next it asks for my registration code... i have tried my early access code, my beta code, as well as the product digital rights code i recieved upon purchase via email. none of these are working. so, I am currently unable to play the game i paid for... this is not just some server issue, this is essentially a ban on my account that I cannot lift via the system theyve put in place. needless to say I am pissed... anyone PLEASE help...]

EDIT: I have already sent through a support ticket. #2690162

For the fastest resolution; your best bet is to create a support ticket and call the Square Enix Costumer Service Phone Line: 858-790-7529; Mon-Fri. Waiting around on them to e-mail you will surely take longer than sitting on hold for 3 hours. The choice is yours!

this is a horrible series of launch errors. if i have to call in my free time and sit on hold for 3 hours just to MAYBE resolve this issue that shouldnt have ever existed in the first place... something is being horribly mismanaged. I was ok with the beta problems and even ok with the server issues due to high volume, but now I am effectively banned from playing the game i PAID for.... :/ I'm about to throw up.

Yeah, It's a bit ridiculous.. but you've got to work with what your given.

where is a number to call? can't find one anywhere... i just sent through a support ticket and im not about to wait 3 weeks for a half-assed reply telling me to check my spam inbox like i don't matter.....

edit: sorry didnt see up there... ill give it a try...

Same thing happened to me today game is registered though even though it keeps asking for one..... I don't know I tried setting up the subscription service the other day and it worked for one account but not the other????

^^ so are you able to play or not? what's the solution?

Quote:

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Originally Posted by SolKaze

For the fastest resolution; your best bet is to create a support ticket and call the Square Enix Costumer Service Phone Line: 858-790-7529; Mon-Fri. Waiting around on them to e-mail you will surely take longer than sitting on hold for 3 hours. The choice is yours!

---

But wait! You may get a busy signal even before you get a chance to press 3!

they aren't open today anyways. this is infuriating to say the least... I show my support for the game and I feel like my time and money means nothing right now.

good luck getting this fixed, apparently people have already waited for days to get account issues fixed and on top of that the entire customer service department is taking labor day off lol gotta love it right?

Quote:

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Originally Posted by Dokuji

they aren't open today anyways. this is infuriating to say the least... I show my support for the game and I feel like my time and money means nothing right now.

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Its not for nothing! afterall they got labor day off to spend the money they got from you while your stuck in this shithole.

no resolution as of yet one account is fine to login to can't play because sever is full lol. the other account though is all messed up can't add a subscription say I'm unregistered. I preordered the second account it worked for early access now I can't login asks for code tried all the ones linked to this account and no luck looks like the wife can't play today.

What does it say when you enter your digital rights code? That its already registered? That its invalid?

it says already registered which they should be I registered them so the wife could have early access
this is what my account says

FFXIV: A Realm Reborn - Beta Test Windows(R) ,FFXIV: A Realm Reborn - Pre-Order Code Windows(R) is registered to this service account.






None

.
.



Inactive


.


You have no Veteran Rewards.
View your next Veteran Reward here.
.Other Received Bonus Items
・Cait Sith Doll
・Moogle Cap

checked my email and I got this?

Square Enix Account Management System
http://account.square-enix.com/
-------------------------------------------------------

Dear Valued Square Enix Customer,

Thank you for using the Square Enix Account Management System.

Based upon recent suspicious activity, we have identified that your account may potentially be at risk. For your protection, we have temporarily suspended login access to this account.

In order to regain access to your account, please do the following:
1. Refer to the FAQ below to ensure your account is secure
http://support.na.square-enix.com/j/kb56818na

2. Use the URL provided below to reset your password
[url]https://secure.square-enix.com/account/app/svc/rsmreminder

*If you cannot access a URL provided above by clicking the link, please try copy and pasting the URL directly into the address bar of your web browser.
*The password reset URL provided above will expire after one week from the date of the email or once the password has been reset successfully.

For more information about the login restriction, please refer to the following page:
http://support.na.square-enix.com/j/lbna

-------------------------------------------------------
For inquiries regarding products and services, please visit the Square Enix Support Center.

http://support.na.square-enix.com/main.php?la=1&id=496
guess that's my problem but some how not banned from the forums though???? I have a feeling square enix will be permanently losing two customers in the near future much like SOE did. I will give them time to fix this issue probably means we won't be playing this weekend.

I'm having the exact same issue, and it started Wednesday night. I was on the Lodestone and found I was unable to edit any of my blogs, so I logged out and logged back in, to find an error saying I had no characters created on this account.

I went to the launcher and it gave me the "Suspicious activity, suspended login access" error, so I dealt with that by changing my password. I tried the launcher again and it now asks me to either create a new account, or register a current account.

I try to register my current account (AGAIN) with the registration code I have but it doesn't work. It says It's already in use. I've used my EA code and my launch code, and both of them are "in use".

I've been waiting going on to a week now to get a response from SE. I've been waiting 3 weeks for a response to an issue I had back in P4. So far, NOTHING besides auto-replies out the f--king Yin Yang

well, good to know I'm not alone, lets keep this updated and hopefully get some action going to resolve this. we are paying customers, this goes beyond server trouble into a shady territory of negligence on their part.

MakoEyes; Does your mogstation summary read like core's above as well? if so it would mean we are all beta testers who registered pre-order early access activation via the same unified account...

edit: like so

Quote:

---

Originally Posted by core5099

this is what my account says

FFXIV: A Realm Reborn - Beta Test Windows(R) ,FFXIV: A Realm Reborn - Pre-Order Code Windows(R) is registered to this service account.




None



Inactive


.
You have no Veteran Rewards.
View your next Veteran Reward here.
.Other Received Bonus Items
・Cait Sith Doll
・Moogle Cap

---

UPDATE ISSUE RESOLVED!!!

those of you encountering this problem; try registering via the launcher now. Perhaps their servers that connected their registration info were down or under service, but i was able to re-register finally.

USE YOUR DIGITAL RIGHTS CODE; should be in an email they sent after purchase... MAKE SURE TO USE CAPS rather than lowercase for the letters as well or it won't match up.

I have updated the original thread post with this information for the benefit of everyone ;) Please continue to post in here with either successful resolutions or continuing issues regarding this occurance :)

-Dokuji

servers are still full btw lol!! ughhhh... either way I'm glad I was able to resolve this myself rather than waiting for a ticket response.. good luck guys!

Yes core5009.

http://i1294.photobucket.com/albums/...psc77053fd.png

I used my early beta code, to gain my early access code. I used my early access code to obtain my registration code. I used it on the first day of EA and have had no problems playing until I had this suspension for suspicious activity.

The suspension came at like 1AM in the morning while I was browsing the Lodestone, and I was in the game playing maybe a half hour beforehand...

^^ Mako, find your DR code and try to input it via the launcher now. let us know; it should be working now :)

And the solution is still not resolved for me.

I continually get the -- The entered code has already been registered. -- error.

I have ordered a physical copy of the game through Amazon, and the game will arrive on Sept. 11

My assumption by now is I`ll have to wait for it and get the code that`s hiding inside..

^^ you're using your Digital Rights code (find this in your email right after you purchased your preorder), and making sure to capitalize all letters on input??

the email is titled: Square-Enix, Inc. - Product Now Available (Order #-----------)

if still not working, i assume that there is perhaps some sort of time period or refresh that takes place for re-registering these codes... and if you wait a bit it will probably work for you as well. that's just a hypothesis on my part.

I do not have one. I only have the copy of my receipt, and the email that contained my promotional code.

i believe it can be re-obtained through another process i underwent by following steps in the support areas... let me try to dig that up for you... just a moment.

Other than that I have from SE the early access code, which does not work (anymore).

heh..

I have 5 tickets still waiting to be responded to. One from 3 weeks ago, two from last week, and two from today. Their support is probably the worst I`ve seen, ever.

here you go buddy:

As of August 30th 2013, users who had early access to FINAL FANTASY XIV: A Realm Reborn are now required to register their game registration code to the FINAL FANTASY XIV Mog Station ( http://sqex.to/Msp ) in order to continue playing.

Please see below for instructions on finding your registration code.

[Digital Download Version Registration Codes]
- If you purchased the PC digital download version of the game and have not yet received your registration code for FINAL FANTASY XIV: A Realm Reborn, please make sure to check your inbox as well as the junk mail/spam folder for your order confirmation email from the retailer you purchased from.
- If you still cannot locate your code, please contact the retailer where your purchase was made to retrieve your registration code.
- If you purchased from the SQUARE ENIX Online store and have not received your registration code, please log into www.findmyorder.com to retrieve your code.

Quote:

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Originally Posted by Dokuji

the email is titled: Square-Enix, Inc. - Product Now Available (Order #-----------)

---

I do not have any email with this title. :(

I`ve been trying through the Mog Station. I get the same problem

I did NOT purchase a digital copy. I pre-ordered the hard copy (why I don`t know)

the real pertinent info there was the findmyorder.com bit... see if you can dig it up via that service.

Quote:

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Originally Posted by MakoEyes

I`ve been trying through the Mog Station. I get the same problem

I did NOT purchase a digital copy. I pre-ordered the hard copy (why I don`t know)

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I doubt it really matters if in launcher or in mogstation to be honest.. i just had success finally doing it via the game launcher so i suggested that... If you have a hard copy, the registration code should be with the packaging, no??

if that's the case, i would assume my previous theory about a refresh is probably accurate. perhaps try again every hour? not sure what the cutoff time would be since it would depend on when our accounts were flagged for suspension...

I`m in chat with an Amazon rep. I`m going to try and get my code

cool. keep us updated GL ;)

Will do.

With your thoughts on a refresh rate, my account was suspended Wednesday night. Suspended for about 2 hours or so until I changed the password. Whether it`s because it`s STILL suspended I don`t know, but since the password change I was able to at least access the account, but without registration. :p

^^ access to my account was immediate after the password change which was all within the last two or so hours trying to figure this out.

as another thought; the reason i think it might just be a refresh issue is because i remember getting the "this code has already been registered" error as well. can't remember for which of the three codes it was but logic would dictate it wouldve been the correct one or else it would just come up as "code is invalid"... just a thought. I think (providing you have the right code) you should be good to go in a matter of time.

So I find out that the code IS shipped with the physical copy of the game and I simply have to wait until it arrives.

Too bad it arrives September 11th...

Quote:

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You are now connected to Mardy from Amazon.com
Me: The registration code for a game I have pre-ordered
Mardy: Hello Andrew, my name is Mardy.
Me: Hello
Mardy: I'll be more than happy to assist you regarding the registration code of your order.
Me: That`d be awesome. I pre-ordered the physical copy, and the game has gone live. I`m not sure if I`m to expect the code to be with the copy itself, or if I should have had it emailed to me
Mardy: I see. Let me pull up your order and see what I can do to help you.
Me: Thank you
Mardy: You're most welcome. To assist you better, may I have the order number please?
Me: ORDER #--------------------------
Mardy: Thank you. I'll check on it now. One moment please. This will take wait a few moments to research. I'll be back with you shortly.
Me: Alright
Mardy: Thanks for waiting. Upon further checking the code must be included on the item box.
Me: So I cannot receive a digital copy of the code?
Mardy: Please check this information. Digital Games Late Summer Deals + Free-to-Play Frenzy From August 29 - September 8 be sure not to miss the Digital Games Late Summer Deals event. Save a lot on loads and loads of PC downloads, bundles, indie games, and much more. On top of that, we're having a Free-to-Play Frenzy, highlighted by new free-to-play games to discover, discounted in-game items, in-game currency, starter packs, and more. Shop Late Summer Deals + Free-to-Play Frenzy.
Me: Uhm? I dont know how that`s relevant
Mardy: I am really sorry for the confusion. Let me further check on best solutions we have for you. One moment please. This will take wait a few moments to research. I'll be back with you shortly.
Me: Sure
Mardy: Thanks for waiting.
Me: Yep
Mardy: Upon further checking, here is the code that you need for the game. Promotional code(s):-----<---<------<---
Me: No That`s not that correct one, that`s a promotional code for a bonus in the game I`ve already used it
Me: There`s a registration code to register the actual game itself.

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So far..