Petition To Square Enix Regarding Current Service

Greetings fellow FFXIV Players,

I am looking to start a petition to gather some evidence to give to the fellas at Square Enix and also for my own amusement,

I would love to welcome anyone to this thread to voice their concerns regarding the issues we have experienced and what our expectations are coming out of this, As this has not been done in the last week by Square Enix (Me being a customer service fanatic) I am taking it upon myself to do this for them.,

1. Current Issues you have with the game, Not restricting to anything, if you have an issue or positive feedback Label it; 1.)

2. What would you like done, Do you believe we are entitled to some form of compensation, or would it suffice to receive better service but in a hastier time frame. Same format please label it; 2.)

3. Any comments you would personally like to remark regarding herein; This petition, The game, The Service, The Cost anything please label it; 3.)


Part 1.

I would just like to state this is completely serious and I would appreciate if everyone took it serious as-well :) I would like to see a nice continuous stream of posts towards Square Enix regarding this.

In my HONEST opinion I have to apologize in advanced but A letter from the Director just saying that he is sorry 3 times for his mis-judgement (regarding the sales) in my eyes doesn't cut it for me, Again that is me, He mis-judged the scope of the game and the early signs would of been the amount of pre-orders we had, there were 140,000 Early access players this should have been a massive indicator to show the games popularity and should have taken preemptive steps to cater for this.

Part 2.

I feel that something needs to be done to address this issue; that we are experiencing the way it is currently being handled is far too inappropriate, We (the players) when attempting to log in are given endless error codes of; 2002, 1017 leaving it extremely open ended, no closer regarding a chance to actually get in or not.

We need updates on the Twitter/Service status pages, People who work people can't spend 2 hours attempting to log on if the servers are already above capacity so let them know that there is no hope tonight, Otherwise people are going to get extremely upset like I am, I would hate to see this popularity go to waste if the main concern is the inability to actually get on.

Part 3.

Please, and I beg PLEASE understand our frustration, This isn't a free service like games such as DOTA2/LOL/Lotro/Swtor

This is a paid service we are currently not receiving what is promised on our license that we purchased from you and there is certainly some compensation that needs to be put in place, a free week is not sufficient in the early days of WoW the players were given a fortnight as compensation for the server issues and that was a much smaller game at the time.

Also I understand your position; You are re-launching a game, alot of money has been poured into it already but this is not an appropriate way to handle your customers more active customer service on the Twitter/Facebook and main website needs to be in place.

Part 4.

Lastly Another issue that really upset me, is I am an Australian Customer and I was assigned to the EU region, and you are charging me in Euro and Pound, which is currently $1.5 to our dollar, whereas the USD is only $1.05-$1.10, you are completely riping us off we are closer to Japan/US than GB/EU, in fact most Australian players are on the JPN servers why aren't we charged in YEN? Instead A euro or pound which is twice the distance and earns you better bottom line, that sort of underhanded business tactic upsets me rather seriously!

I would like A Square Enix response on this question above all please,


Please accept my feedback it is there to help in the future.

Best Regards,

Reece0

Quote:

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Originally Posted by Reece0

I am an Australian Customer and I was assigned to the EU region, and you are charging me in Euro and Pound, you are completely ripping us off we are closer to Japan/US than GB/EU, in fact most Australian players are on the JPN servers why aren't we charged in YEN? Instead A euro or pound which is twice the distance and earns you better bottom line, that sort of underhanded business tactic upsets me rather seriously!Reece0

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i highly agree with you on this subject, they use to charge us is USD for FFXI then changed it to Euro when play online became outdated and now i see they think they can get away with it with FFXIV it is insulting why dont we get charged in AUD ?
America is charged USD
England is Charged GBP / Euro
Japan in Zen
Australia Should be charged in AUD and not in Euro we are not apart of Europe we are our own bloody country / Continent, so i ask you SE WTF ?

1. Current Issues I have with the game,

-Character Models aren't the same as 1.0, they don't look as appealing to me and the gear no longer fits correctly and has massive spaces where it shouldn't and our characters lower body's are too small now. I hate the look of it.

-These servers are horrible I wasn't going to mention anything about it because I know pretty much everyone else is anyway. This is really starting to piss me off now tho because I haven't been able to so much as log in for the last two days now and it's the weekend.. I have to work all week so this really sucks. Sought your damn servers out already, this craps been going on for years now.

-I find the game way too easy now to the point where it's become a joke.
In order to get any real challenge out of it I have to ware lvl1 equipment and fight monsters 10 levels higher than me.
If I was an 8 year old I could still master this game.
Hopefully there is challenging content later on, if there isn’t I will likely get bored and quit.

-I hate how the battle system is too repetitive with has nowhere near enough spells or skills to make it interesting.
( I feel like I'm pressing the same crap over and over again without even needing to think about what I'm doing because no matter what I do I never lose a single fight )

- I dislike how when I equip a Job it has been even more limited with the amount of skills I can use then 1.0 when I was hoping for more not less.

2. I think they should

- Add 1.0 and 2.0 body shapes as optional choices in character creation.

- Better fix these servers before people lose interest and you end up in the same situation as your first game and don’t give us 7 free days give us a free month, 7 days isn’t good enough considering the game shouldn’t have been launched yet IMP.

- Please add more spells to the mage classes and jobs, mages are supposed to have more spells then other jobs that have skills, there should be a huge amount of spells to use.
The disciplines of war could use some extra skills too; it’s painful to play a game so basic.

- Make sure not to disappoint players and add plenty of content that’s challenging both solo content and group content should have challenging fights, not just fights that last a long time but require no amount of skill or have no risk of losing…. That’s just lame.
The game is very fun right now, but it does seem easy to the point where I may lose interest because I can’t find anything worthy of my skill level.

3.
- I too am Australian and I think it's absurd that they changed the currency that we get charged from Dollars to Euro.

In response to the character models comment;

The rendering engine used for 2.0 is completely different from 1.0.
The lighting/shadows and shaders used in 1.0 created a better illusion that the models were more detailed but at a VERY high performance cost.

2.0 now uses defered rendering which allows for faster and cheaper lighting and shadow casting. Which leaves more 'power' to add in more details elsewhere simply put.

The textures have changed significantly from 1.0 in the fact that the diffuse (the actual texture) bump maps (what creates the illusion that the mod has depth detail) and specular maps (shiny) had parts of the models with less details than the other, to reduce the texture memory impact.
The resolution for these has been lowered offering less detail whilst freeing up memory on the GPU which has been essential in getting 2.0 to work on the PS3 and mid range PCs.


Yoshida already announce a DX11 client update which will improve the lighting and shadow casting, shaders and along with that a high resolution texture pack.

It won't be exactly the same as 1.0, but sadly the systems used to modify/edit/render FFXIV 1.0 were just far too taxing for your average consumer.


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FFXIV 1.0 used a fantastic system of a parametric deformer for gear. Where they would have one gear model which would decimate and collapse on itself depending on what piece if gear was under it. The way this system works seems to have changed in 2.0, and or doesn't exist anymore, probably to save the game from caching and or loading in too many different charachter/gearmodels. The sizing in. 1.0 was great for this reason but at the inevitable cost of performance.


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Quote:

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Originally Posted by Reece0

I feel that something needs to be done to address this issue; that we are experiencing the way it is currently being handled is far too inappropriate, We (the players) when attempting to log in are given endless error codes of; 2002, 1017 leaving it extremely open ended, no closer regarding a chance to actually get in or not.

We need updates on the Twitter/Service status pages, People who work people can't spend 2 hours attempting to log on if the servers are already above capacity so let them know that there is no hope tonight, Otherwise people are going to get extremely upset like I am, I would hate to see this popularity go to waste if the main concern is the inability to actually get on.

Part 3.

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Yoshida already answered this, please check the top post on the lodestone and the forum Dev tracker.
They have provided at least 30 updates on the issue so far and their progress with it, provoking further response isn't needed.

However incase you missed out;

- Starting next week new servers for worlds and instances content will go live, with an all worlds maintenance on Wednesday JPN time. This /should/ alleviate the stress from the servers and ease or eliminate the log in restrictions you're facing. At the moment FFXIV is at its playable capacity for connections, to ensure that the people who ARE connected remain online and experience a smooth experience the restrictions will stay until the above mentioned has completed.

Quote:

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Originally Posted by Vandark

- Make sure not to disappoint players and add plenty of content that’s challenging both solo content and group content should have challenging fights, not just fights that last a long time but require no amount of skill or have no risk of losing…. That’s just lame.
The game is very fun right now, but it does seem easy to the point where I may lose interest because I can’t find anything worthy of my skill.

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Lolwut, do Ifrit/Garuda/Titan ( Hard ) then the ( Extreme ) versions. Then do Amdapor Keep as we'll as the binding coil of Bahamut.
Once you clear that content get back to us on this.

1. I like everything about the game, I am only lvl 22 so far, and I know from others the content gets a LOT more challenging later on. I love the game, but I hate the server/log in problems. I hate that I get the message 'Unable to Update the Group NA/UE Characters' When it shows the worlds at the launcher as all being online to me. This is worse than the 1017 error.

2. I expect this is going to get fixed when they do their thing on Wednesday. If it does and log in is smooth after that then I think one week compensation is sufficient, if it isn't then we should be compensated for the amount of time until we are all able to log in without these problems. I would like the launcher to not say that all worlds are online when it can't actually load the server/worlds after I press start, something in the launcher so I don't keep restarting the client trying to log in when there is no hope.

Quoted- Starting next week new servers for worlds and instances content will go live, with an all worlds maintenance on Wednesday JPN time. This /should/ alleviate the stress from the servers and ease or eliminate the log in restrictions you're facing. At the moment FFXIV is at its playable capacity for connections, to ensure that the people who ARE connected remain online and experience a smooth experience the restrictions will stay until the above mentioned has completed

So basically all the current RMT and botters are able to play whilest we wait and watch the game go under Q_Q

Quote:

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Originally Posted by Vexray

Quoted- Starting next week new servers for worlds and instances content will go live, with an all worlds maintenance on Wednesday JPN time. This /should/ alleviate the stress from the servers and ease or eliminate the log in restrictions you're facing. At the moment FFXIV is at its playable capacity for connections, to ensure that the people who ARE connected remain online and experience a smooth experience the restrictions will stay until the above mentioned has completed

So basically all the current RMT and botters are able to play whilest we wait and watch the game go under Q_Q

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I don't feel that was the case on the Excalibur and Gilgamesh world, but sure if you think so.
Regardless of who it is logged in, they want to make sure that they can at least play, instead of just letting everyone throw themselves in so that the game comes to a stand-still meaning no-one can play.

We'll just have to be patient.

Quote:

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Originally Posted by Vexray

So basically all the current RMT and botters are able to play whilest we wait and watch the game go under Q_Q

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I'm sure there are some RMT's and 'Botters' but not that many.

Regardless of who, I actually think its a good thing that they're restricting it so that the people who are actually online can play the game smoothly.
I know if I were logged in i'd like to be able to at least play the game, these restrictions do that.

We'll just have to be patient ;--; Very....very....patient.

Also to 'Quote' someone like I just did with your post do the following, which you can shorten the quote to whatever you want or even change it! ;

http://i.imgur.com/3RCe6eo.png

My biggest issue with this game is that I had to create a character on malboro when for weeks in advance i planned to join behemoth to play with my friend. I do hope others who suffered this get a free server transfer.

tinuous stream of posts towards Square Enix regarding this.

In my HONEST opinion I have to apologize in advanced but A letter from the Director just saying that he is sorry 3 times for his mis-judgement (regarding the sales) in my eyes doesn't cut it for me, Again that is me, He mis-judged the scope of the game and the early signs would of been the amount of pre-orders we had, there were 140,000 Early access players this should have been a massive indicator to show the games popularity and should have taken preemptive steps to cater for this.

Part 2.[/QUOTE]

Actually, there were 700,000 Beta applicants alone, which Yoshi very proudly & emphatically announced. That alone should have turned a light bulb on in someone's head.

I understand the point of view of limiting logins so that people in the game have a smooth playing experience. But, you've trained the dog, so to speak, that logging out is a bad idea. Implementing an afk logger should have been done as soon as you realized you didn't have enough capacity to handle the demand. That's a no brainer!

As far as the compensation thing is concerned, only replacing that which is lost is not compensation that is replacement.

Definition: Something, such as money, given or received as payment or reparation, as for a service or loss.

Money is not expected obviously, but you'll have to do a damn site better than simply replacing what was lost if you want to square (pun intended) up with your customers. This has been an absolutely ridiculous launch. I would be ashamed and probably fearful for my job if I was in charge of this.

11.2 Disclaimer of Warranties. ASIDE FROM THEEXPRESS WARRANTY PROVIDED WITH THE SOFTWARE, TO THE MAXIMUM EXTENT PERMITTED BYLAW, SQUARE ENIX EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS ORIMPLIED, REGARDING THE GAME SOFTWARE, INCLUDING, BUT NOT LIMITED TO, ANYIMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ANDNONINFRINGEMENT. SQUARE ENIX IS MAKING THE GAME AVAILABLE "AS IS"WITHOUT ANY FURTHER WARRANTIES OF ANY KIND. YOU ASSUME THE RISK OF ANY AND ALLDAMAGE OR LOSS FROM USE OF, OR INABILITY TO USE, THE GAME. SQUARE ENIX DOES NOTWARRANT THAT THE GAME WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THEGAME WILL BE UNINTERRUPTED OR ERROR-FREE.

You all agreed to this in accepting the TOS. Now get over yourself & feeling of entitlement

Because everyone knows petitions work. LMAO

1.) Imho the texture resolution on gear is just plain awful. I remember the gear looking much better in v1.0 (obviously I'm talking the PC version here). I'm ok with the amount of graphical fidelity of the environments and the characters themselves, but ... well, already said it.

2.) I would like to see a HiRes Texture Pack asap! I mean, it's not like my rig is a bloody PS3, is it?

3.) Other than that I think the game lost much of it's unique feel but still you guys have done a pretty good job of making it a competitor to other (mainstream) MMOs.

BUT what in the seven hells have you done with the gathering jobs? Where is the minigames? 99 units of X just for one quest? WTF? Srsly?
(only tried miner so far...)