Hands down the worse and utter badly handled game release i have witnessed !

The website navigation is a complete mess...

the account system is far from any definition of intuitive as you can get. I cannot believe anyone with an education has their name attached to this mess. Not 1 but 4 places a person need to login to get various pieces of information..

1)SE account page
2) account management page
3) FFxiv page
4) and the Mog station....

This is more akin to something i expect from a highschool webdesign class....1st year!

not only That but halting sales of digital downloads, character creations and locking down servers right at the launch when your trying to convince people you didn't screw up a game for the the 2nd time because you played it cheap and decided to go with as few servers at launch as possible..

AND

Then sending out these codes to register for this and then ..ohh wait 3 days after the game has apparently officially launched lets lock people out of their accounts and let them go on a Goddamn waldo hunt for the friggin reason! I mean W in the serious F!

If it wasn't for the amazing community i would have never known why my account was locked or where to look for this new key i was supposed to enter..

Hats off to Square Enix and their staff for going for gold on the totally botched release. If F****g up a game release was a Olympic sport you would have the Gold, silver and bronze....I mean this one is for the history books. You just succeeded in making EA and SimCity 4 release look almost flawless.

Hats off to the community for figuring it out and doing SE's job for them ..

LOL...I got myself kicked out of my FFXIV fanboy guild for saying less than you said here. I like it.

While the account system is rather amateur, it's pretty common for a game to lock people out that according to the system never bought the game. You needed to put the game's serial key in to prove you didn't just preorder then cancel when you got the EA key. Most MMOs do this. For the people stuck with two service accounts, well that;s a different issue and probably should not have been an issue if the accoutn system was more intuitive.

Remember that one time SE released ff14 before it was ready?... wait, it happened twice? shit...

Add to the list some of the worst customer service I've ever had to deal with. Four days of trying, and still have not been able to talk or chat with anyone, let alone receive a promised response within 48 hours.

Quote:

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Originally Posted by PsychicKoala

While the account system is rather amateur, it's pretty common for a game to lock people out that according to the system never bought the game. You needed to put the game's serial key in to prove you didn't just preorder then cancel when you got the EA key. Most MMOs do this.

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the issue wasn't they did it..

the issue was they never put anywhere clear that they did. I sat down..tried to log in and Voila..Surprise!!

How about some instructions from SE Customer service or the devs or i dont care..The damn janitors 3rd cousin twice removed...Someone from SE should have had a message and instructions in the launcher and the account page telling me WHY i can't log in and where to find the new key. Nothing..Nada..zip..zilch..zero sweet F**k all. It was the community thread that gave me the instructions. I shouldnt have to go hunting for the information ..it should be given to me.

This kind of nonsense makes people like me weary of wanting to spend anything extra on the game in the way of a subscription.

It's the worst I've ever experienced personally. Maybe I got lucky before, who knows.

Crazy:

Point of fact, the janitor's third cousin twice removed is CEO of a Fortune 500 company. He can't be bothered with your petty request...

Come on, it's a game, laugh and have fun with it...

I want to add one more thing. Their shipping schedule is sux.
I've been buying video games online for many years. I have never seen anything like this.
They shipped my copy since the 22th now its the 30th.
It's been 8 days but I still haven't get my physical copy. So now I can't play the game :l
I know this is USPS's fault but this is just stupid. They didn't even give me estimated arrive date.
So I don't know when I'll be able to play. First its hard to get into the game, now its even worst :(

this comeing from some one who can actuilly get on i preordered and have only been able to get on once that was to make my toon after sence i have not been able to log on so i dont see any laughing comeing from me

The thing that gets me is that people who purchased the digital game on Aug 24, 2013 were kicked back and not charged. They went back a few days from the post about how they are not allowing the digital purchase from their store. I wonder how far they actually went back to stop the sell of the game.

Quote:

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Originally Posted by PsychicKoala

While the account system is rather amateur, it's pretty common for a game to lock people out that according to the system never bought the game. You needed to put the game's serial key in to prove you didn't just preorder then cancel when you got the EA key. Most MMOs do this. For the people stuck with two service accounts, well that;s a different issue and probably should not have been an issue if the accoutn system was more intuitive.

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Sadly there's a lot of 'rather amateur' things square enix do nowdays. For a company that has been around a long time, plus has made other mmo's before.

worst launch ever you say? oh well I'm here to stay SE take me money