This is ridiculous!
It is Square Enix's fault all these issues are being had with servers, accounts and registering accounts. Their site is confusing, redirects to 404's, hides numbers and any way of contacting them so they dont have to deal with the issues.
There is no way to log in, and from all your posts of trying to fix the overflow problems, the most you've done is prevent people from playing and give us 3 extra days to be locked out of the servers unless we want to log in at 3 in the morning.
Prevent people from merging 1.0 accounts with new accounts, and generally ignore us even when we get in contact with customer support by just linking us stuff in the FAQ when the FAQ does not have any help for our situation.
You tell us to contact you for account merging even make a special form to fill out only to reply back that we need to call you or use chat support when neither work.
Buying this game was a huge mistake in 2010 and it is a huge mistake now.
Either fix the issue or give us our paid for first month of play when we can actually access the game!
http://forum.square-enix.com/ffxiv/t...of-people-over
http://www.reddit.com/r/ffxiv/commen...t_form_to_fix/
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08-29-2013, 10:03 AMDizzieCALL SYSTEM DOWN, CHAT SUPPORT DOWN, NO ANSWERS TO EMAILS!? WHY WONT YOU HELP!?
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08-29-2013, 10:10 AMAshrynn
What makes this whole thing so frustrating is that they will not even state publicly even half of the known issues going on right now. Instead they put out an announcement that "Due to overwhelming positive reviews we need to shut down sales as we have so many people trying to log-in right now for our super-mega awesome game!"
Kind of makes you want to slap someone. -
08-29-2013, 10:43 AMDizzie
I am filing a report to the Better Business Bureau on Square Enix, it might be the only way to get the issues resolved, but it will take a lot of reports to get something said.
https://www.bbb.org/consumer-complai...e/square+enix/
to file one if you want. -
08-29-2013, 10:48 AMAshrynn
Sadly these mean nothing when you're a company as wide-spread as SE.
You want something done? Make sure that every single gaming website and magazine has "FF14 RELAUNCH BOMBS!" stories. I said in another thread already... to the best of my ability to read a situation.... Someone really high up at SE thinks everything will be water under the bridge by the time the problems are solved and then they'll just throw freebies our way until we all shut up. -
08-29-2013, 10:56 AMJason33wAre you for real? Over one incident that you know will not last forever, you are going to file a serious claim on a company that has surely provided you years of entertainment and dozens of other nearly flawless FF games? Not to mention many other SE games outside of the FF franchise. SMH. All because "they won't talk to me..." /cry. Maybe you should be glad that they are spending their manpower on working the issue vs. hanging on your every request.Quote:
Originally Posted by Dizzie
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08-29-2013, 11:01 AMArikaen
WTF! seriously people? they have temporarily stopped selling the game until they can get the issue fixed. Thats money they could be making off people who couldn't log in. They are trying to reduce the stress on servers and it has already gotten a little better even if not perfect. And they are working on getting more servers up unfortunately that takes time. They expected tons of people to get o but not several hundred thousand at the same time. They will have new servers up next week. I know that sucks to have this problem for a week and a half but they have to get all this set up from japan to canada.
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08-29-2013, 11:11 AMAshrynn
A BBB claim is just ineffective, but if that's how Dizzie wants to relieve stress then let them. Technically that person is entitled to file a claim.
That aside, this fix shouldn't take them a week to get in motion. I mean... All you have to do is look at other game launches to know that you always have a massive load of people all trying to log in at the same time, enough so that servers crash and there are multiple errors. FF14 seems to be getting smacked around enormously hard by this, which is amazing to begin with, but they should have been prepared. It's like someone just thought they had everything handled and then got smacked in the head with a frying pan by the situation and now is fumbling to patch things up.
Do I think we should all go form a mob and burn down SE HQ? Nope.
But SE screwed the pooch big time and given their miserable launch in 2010 you'd just assume that they'd have learned a lesson and been better prepared. NOPE!
It begs the question for a lot of users: Given the experience at launch from the connection issues, stupid registration and complete lack of customer service do you feel comfortable paying that company $15 a month when there are multitudes of F2P MMORPGs out on the market right now?
Smashing your head into the keyboard right now isn't solving anything, clearly. However, to just kick back in your chair and say that this is "Normal" and "it's all good bro!"...
Well... kinda isn't... -
08-29-2013, 11:24 AMJason33w
Fair enough.
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08-29-2013, 11:29 AMHansem
Have you been Inside the game? This is GOTY material, easily. So, I say show some respect to the dev team, and give them the freakin week they ask to settle things.
And no, you are not paying for it, the 30 day is free with the box...
And no, its not included in the box price, because if it was MMO would be more expensive than a normal game, which is not the case...its free because they know the first 30 day will not be easy... -
08-29-2013, 11:36 AMDizzie
They promise 30 days of playable game time with the sale of the game. When they say that, of course we expect we'll get 30 days of playable game time and not 30 days of spamming login trying to get in. So essentially that is a 1 month subscription to start off, they dont say 'this is so the game has time to settle' even after launch the game comes with 30 days of playable game time. This isnt their time to fix things, it is our time to play. If they need to fix thing it is not fair for them to use that time to fix the game.
Get your nose out of their butt, you don't get a reward for brown nosing. -
08-29-2013, 11:39 AMrefraxion
Wow Hansem, reading your post makes me /facepalm.
The logic... it hurts. YES it is included in the "box" price. Who in their right mind will buy a game for $30-40 (MMORPG no less) and expect to pay $14/month right off the bat? Not even the larger MMORPG's do that. -
08-29-2013, 11:53 AMdiecast
Actually when this happens with other games they give you extra free time. I'm sure they're waiting for the fix and will credit accounts at that point. I played wow through beta and release, my guild at the time decided to start on archimonde by the time i got off work that day the sever went down and didn't come back for days. This is annoying that it's not perfect, but no mmo launch ever is. If it's like this next week then you can worry or cry or w/e you want to do. Also the bbb isn't anything, it's a company that does reviews and puts a gold seal on stuff. The bbb could call se the antichrist and it wouldn't mean spit
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08-29-2013, 11:57 AMVexray
http://forum.square-enix.com/ffxiv/t...l-Queue-System <----- sign the petition!
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08-29-2013, 12:07 PMHansemBrown nosing hey? I call it being fair.Quote:
Originally Posted by Dizzie
Here:
Limitation of Liability, Indemnity. NEITHER SQUARE ENIX NOR ANY OF ITS PARENT COMPANY(IES), SUBSIDIARIES, PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, ATTORNEYS-IN-FACT, LICENSORS OR ADVISORS SHALL BE LIABLE IN ANY WAY FOR ANY LOSS OR DAMAGE OF ANY KIND ARISING OUT OF THE GAME OR THE SERVICES OR ANY USE THEROF, INCLUDING WITHOUT LIMITATION LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER DAMAGES OR LOSSES. FURTHER, NEITHER SQUARE ENIX NOR ITS PARENT COMPANY(IES), SUBSIDIARIES, PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, ATTORNEYS-IN-FACT, LICENSORS OR ADVISORS (THE “RELATED PERSON(S)) SHALL BE LIABLE IN ANY WAY FOR ANY LOSS OR DAMAGE TO PLAYER CHARACTERS, VIRTUAL GOODS (E.G., ARMOR, POTIONS, ITEMS, POSTS, WEAPONS, ETC.) OR CURRENCY, ACCOUNTS, STATISTICS, OR USER STANDINGS, RANKS, OR PROFILE INFORMATION STORED BY THE GAME, THE SERVERS AND/OR THE SERVICE. IN NO EVENT SHALL SQUARE ENIX OR ITS PARENT COMPANY(IES), SUBSIDIARIES, PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, ATTORNEYS-IN-FACT, LICENSORS OR ADVISORS (I) BE RESPONSIBLE FOR ANY INTERRUPTIONS OF SERVICE, INCLUDING WITHOUT LIMITATION, ISP DISRUPTIONS, SOFTWARE OR HARDWARE FAILURES, OR ANY OTHER EVENT WHICH MAY RESULT IN A LOSS OF DATA OR DISRUPTION OF SERVICE. IN NO EVENT WILL SQUARE ENIX BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES. IN NO EVENT SHALL SQUARE ENIX'S LIABILITY (OR ANY OF THE RELATED PERSONS’ LIABILITY), WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EXCEED (IN THE AGGREGATE) THE TOTAL FEES PAID BY YOU TO SQUARE ENIX DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE TIME SUCH CLAIM AROSE. YOU HEREBY AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS SQUARE ENIX AND ITS PARENT COMPANY(IES), SUBSIDIARIES, PARTNERS, EMPLOYEES, CONTRACTORS, AFFILIATES, ATTORNEYS-IN-FACT, LICENSORS AND ADVISORS FROM AND AGAINST ANY CLAIM, LIABILITY, LOSS, INJURY, DAMAGE, COST OR EXPENSE (INCLUDING REASONABLE ATTORNEYS' FEES) INCURRED BY SQUARE ENIX ITS PARENT COMPANY(IES), SUBSIDIARIES, PARTNERS, EMPLOYEES, CONTRACTORS, AFFILIATES, ATTORNEYS-IN-FACT, LICENSORS OR ADVISORS ARISING FROM, OUT OF OR OTHERWISE RELATING TO YOUR USE OF THE GAME, OR ANY ELEMENT THEREOF OR YOUR BREACH OF ANY DUTY OR OBLIGATION UNDER THIS AGREEMENT, THE TERMS OF SERVICE, THE PRIVACY POLICY OR THE CODE OF CONDUCT.
its the EULA to which you agreed by playing the game. They have work stoppage like any other MMO on the face of this earth. They basically can settle their game whenever they want to. Why is it in the EULA? Well, because operating an MMO is like the holy grail of gaming. In their field, its the absolute toughest thing you can do. So they ask a little bi of patience, and help, instead of bashing.
Seriously, with your attitude, what do you do when someone arounds new need help, you kick him in the nuts? -
08-29-2013, 12:10 PMweezdajuice
Florence Nightingale syndrome is strong on these forums.
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08-29-2013, 12:12 PMHansemWhy wouldn't you expect to pay right off the bat? MMORPG are bigger and better than single player games ( lot more content, lot more complex ) so it would be logical if they were more costly, but they are not. They basically give you away a month to try it.Quote:
Originally Posted by refraxion
And I don't know what you are refering too when you talk about larger MMO. FF14 is one of the largest MMO out there with Wow ( GW2 is a piece of crap and not a MMO in my mind ) -
08-29-2013, 12:31 PMAshrynn
Hansem,
They offer 1 Month Free Service with the purchase of the game. They have to actually provide you with the play time and yes, you can say that "Look Here See THIS AWESOME DISCLAIMER!!!?" it's effectively bunk in this specific situation as they are unable to provide what they've offered the players. Were they, as a company, to state that the 1 month free service started on 08/27/2013 but you weren't able to use their services due to their own errors for a week they need to compensate.
Also GW2 is one of the largest MMO's out their with a more loyal fanbase than FF14(if you haven't figured that out). Your inability to grasp why so many people like it doesn't mean it's not an MMO... You're just being stupid.
Fact of the matter is I know you can't argue with an idiot, because an idiot is just going to drag you down to their level and then win by experience. So I'll just let you live in whatever delusional state you want to be in and I strongly suggest others ignore you as well. -
08-29-2013, 12:35 PMTsurokuA wild apologist appears!Quote:
Originally Posted by Hansem
(It certainly is GOTY Material... when one can play it and I imagine it is the single reason people are bothering to spam the login screen instead of moving on to something else) -
08-29-2013, 12:38 PMAshrynn... Do we throw a PokeBall? Am I in the right game series now?Quote:
Originally Posted by Tsuroku