Issues with digital collector's edition redeemption

Hi,

I've been having several issues with my account and the accessing the DLC that came with the PC digital collector's edition.

The first is on http://na.square-enix.com/us/home. I cannot update my email address from there unlike in http://www.square-enix.com/na/account/ which I have.

My second issue I have is the DLC that came with the PC digital collector's. I am not speaking about the preorder DLC that came with it -- I already got it.

I cannot find where I am supposed to enter a code for obtaining the Warrior of Light Helmet, Mini Behemoth Companion, Coeurl Mount, and Behemoth Chocobo Armour.

Someone mentioned Mog Station?

I did get an email from Square-Enix on the 27th over redownloading the game client again an addition to the same early access registration, but I also got some code pertaining to digital rights?

If anyone could please help that would be greatly appreciated. I have waited awhile by emailing Square-Enix but they have yet to answer me. It's been about a week now and no response. I can't seem to find a contact number or live chat.

I understand it's opening week and all. I am just a little upset that I cannot get any answers as of late.

I, also, have not received any information about my account. I did the early access, and got an emailed code from SE on the 24th for the early access code. However, I now am told that I have only 2 days to get this all figured out bc that's what's remaining on my "free trial version".

This may help you- from another post:

You have to go into the Mog Station https://secure.square-enix.com/accou...vc/mogstation/ and register your CE code.

So very disappointed.

I read another post: http://forum.square-enix.com/ffxiv/t...n-but.../page2 over the same thing but unlike him, I never got another email with another code unless this digital rights code is it, but I doubt it since its a long code and does not fit in the Mog Station registration.

Grrr... I still can't find anyone to help :( [Edit] I mean official help.

I checked my spam boxes and nothing.

Quote:

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Originally Posted by Tirnoth

So very disappointed.

I read another post: http://forum.square-enix.com/ffxiv/t...n-but.../page2 over the same thing but unlike him, I never got another email with another code unless this digital rights code is it, but I doubt it since its a long code and does not fit in the Mog Station registration.

Grrr... I still can't find anyone to help :( [Edit] I mean official help.

I checked my spam boxes and nothing.

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I ordered digital ce version from se. I had to go to my order at http://findmyorder.com . The reg code was listed there, separate from the early access code.

Registered on mog station and got my ce items.

So the digital rights its not the code, well I'm completely lost in this if someone knows how can we redeem the codes for the CE items please tell us and with an existing account not a new one

In the find my order I only see the unlock code and the serial number

Quote:

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Originally Posted by olmos19

In the find my order I only see the unlock code and the serial number

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correct. The serial number (5 sets of 4 numbers/letters) is what you need to get the CE items.

Then go to the Mog Station, log in, and under your account status where it lists your account with the caith sith doll and moggle cap, click on the Add platform icon.

I'm not following...?

I ordered from SE as well. Still not understanding this https://www.findmyorder.com/DRHM/store ? I mean, it asks for a password? and email? but I never registered at digital river -- I ordered from SE although I did get a digital river receipt? I'm not entirely sure what's going on... >.<

Quote:

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Originally Posted by xJeris

correct. The serial number (5 sets of 4 numbers/letters) is what you need to get the CE items.

Then go to the Mog Station, log in, and under your account status where it lists your account with the caith sith doll and moggle cap, click on the Add platform icon.

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everyone keeps saying this, but when you hit that button it doesn't give you any place to enter the code. it says something about playstation 3.

Ah, okay. Now I see what's going on...

Anyway what fixed my problem was doing what xJeris pointed out by going to:
1. (http://findmyorder.com).
2. Enter your information. Click on next...
3. You should see serial number.
4. Open another browser or window and go to: (https://secure.square-enix.com/accou...est=mogstation) and login and enter your password.
5. Go to account services and you should see a add windows platform or something like that and click that box and you should come across a page that says code entry. In that, there should be 5 empty spaces.
6. Copy and paste each part from your serial number you got from (findmyorder.com) into those 5 empty spaces.

Hopefully it works out. :)

Thanks xJeris for that!

http://forum.square-enix.com/ffxiv/t...stration-Codes

Read the instructions, it might fix the problem

Ok. Problem is when you see just the serial number on the findmyorder.com. I got the early access code/pre order code (a five spaces code) and the serial number (a four spaces code). When you login into the mogstation, after registering and all that stuff, it shows standard edition although the code supposedly is CE. Trying to add the five spaces code (early access/pre-order code) which is btw, the only code that works since the serial number code is a 4 spaces code, it says already registered (which would be fine if the code could unlock the CE bonus but it didnt).


So my question is: we are supposed to receive 3 codes, correct? 1-the serial number, 2-the early access/pre-order code, 3- colector's edition code.

In a nutshell, as far as i could see, many of us havent received the third code yet for some reason. If it was suposed to show on the http://findmyorder.com, it didn´t. If it was supposed to be sent by email, well, it didn´t either.

Quote:

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Originally Posted by shoranhimura

Ok. Problem is when you see just the serial number on the findmyorder.com. I got the early access code/pre order code (a five spaces code) and the serial number (a four spaces code). When you login into the mogstation, after registering and all that stuff, it shows standard edition although the code supposedly is CE. Trying to add the five spaces code (early access/pre-order code) which is btw, the only code that works since the serial number code is a 4 spaces code, it says already registered (which would be fine if the code could unlock the CE bonus but it didnt).


So my question is: we are supposed to receive 3 codes, correct? 1-the serial number, 2-the early access/pre-order code, 3- colector's edition code.

In a nutshell, as far as i could see, many of us havent received the third code yet for some reason. If it was suposed to show on the http://findmyorder.com, it didn´t. If it was supposed to be sent by email, well, it didn´t either.

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You should have received (an this doesn't apply to PS3 ordered from the playstation store):
An 18 digit code that you redeemed to get
A 20 digit preorder code that you redeemed for early access and the two freebies.
Finally you should received a game registration code that is also 20 digits. This will either be with your game if you purchased physical or provided to you from your digital retailer.

If you don't have that 3rd code, you don't actually have a copy of the game registered and you will be running out of free time soon (Today if you only have early access, in a week or so if you have 2 weeks from playing 1.0).

findmyorder.com is for SE NA store purchases primarily. Not sure if any other digital retailers use them.

Quote:

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Originally Posted by Calastir

You should have received (an this doesn't apply to PS3 ordered from the playstation store):
An 18 digit code that you redeemed to get
A 20 digit preorder code that you redeemed for early access and the two freebies.
Finally you should received a game registration code that is also 20 digits. This will either be with your game if you purchased physical or provided to you from your digital retailer.

If you don't have that 3rd code, you don't actually have a copy of the game registered and you will be running out of free time soon (Today if you only have early access, in a week or so if you have 2 weeks from playing 1.0).

findmyorder.com is for SE NA store purchases primarily. Not sure if any other digital retailers use them.

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That was my point. Thanks for answering. In fact I did order the physical CE. But since it havent arrived yet and the launch has already kicked in, I thought they would be sending the code just to make sure you are able to play. As you said, im running out of time and since im still waiting for the box to get here, i cant get the code in the box (obviously). Perhaps ill have to contact the costumer support to see if they can send me the other code since I have the serial code of my order and the invoice?

Quote:

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Originally Posted by shoranhimura

That was my point. Thanks for answering. In fact I did order the physical CE. But since it havent arrived yet and the launch has already kicked in, I thought they would be sending the code just to make sure you are able to play. As you said, im running out of time and since im still waiting for the box to get here, i cant get the code in the box (obviously). Perhaps ill have to contact the costumer support to see if they can send me the other code since I have the serial code of my order and the invoice?

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They gave you a 3 day grace period to get your physical copy already. Doubtful they will do anything else.