Issues with digital collector's edition redeemption

[Tirnoth]

Hi,

I've been having several issues with my account and the accessing the DLC that came with the PC digital collector's edition.

The first is on http://na.square-enix.com/us/home. I cannot update my email address from there unlike in http://www.square-enix.com/na/account/ which I have.

My second issue I have is the DLC that came with the PC digital collector's. I am not speaking about the preorder DLC that came with it -- I already got it.

I cannot find where I am supposed to enter a code for obtaining the Warrior of Light Helmet, Mini Behemoth Companion, Coeurl Mount, and Behemoth Chocobo Armour.

Someone mentioned Mog Station?

I did get an email from Square-Enix on the 27th over redownloading the game client again an addition to the same early access registration, but I also got some code pertaining to digital rights?

If anyone could please help that would be greatly appreciated. I have waited awhile by emailing Square-Enix but they have yet to answer me. It's been about a week now and no response. I can't seem to find a contact number or live chat.

I understand it's opening week and all. I am just a little upset that I cannot get any answers as of late.