As we all know, the game's servers are full and no one can log on to the game. My question is how was Square-Enix unprepared for this? Sure, launch trouble is standard for MMOs, but wasn't the point of phase 4 to stress-test the servers? That phase went off without much of a hitch, save for that "still logged in" issue near the end.
So shouldn't this mean they were ready to handle the traffic on launch day? If anything, they should have been extra ready, since phase 4 was free open-beta and to play at launch, you actually needed to buy the game, so there should be less people than there was in phase 4.
How was Square-Enix unprepared for this? (not a rant)
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08-29-2013, 03:01 AMFireAzaHow was Square-Enix unprepared for this? (not a rant)
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08-29-2013, 03:04 AMBlazn
There was more people on the NA EU servers during early access than there was in the beta.
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08-29-2013, 03:14 AMKenok
They probably weren't unprepared, things just did not work out like they thought it would.
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08-29-2013, 03:16 AMRamsay_Trollton
Limited people allowed in beta 1.
Limited people allowed in beta 2.
Limited people allowed in beta 3.
Errors preventing anyone from logging in to beta 4 to get an accurate count. -
08-29-2013, 03:28 AMSkaramush
Im really pissed off, i booked time off work just so i could play and not only can i not log into my character but i cant make a new one as there are no available eu servers and what i find completely unacceptable is that there is not even possible to join a Q to log in. This kind of bullshit id expect in 1.0 but not now. Im disgusted SE you should be ashamed.
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08-29-2013, 03:33 AMItvarAnyone who has ever been through an MMO launch should know you never, ever take time off in the first week of a launch. Consider it a lesson learned. Same goes for expansion launches.Quote:
Originally Posted by Skaramush
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08-29-2013, 03:36 AMworldofneil
The login cap was introduced as a direct result of the instancing server(s) being overloaded.
Phase 4 has a level 20 cap so there were only a limited number of dungeons/instanced events available in P4.
But when the cap was removed for early access that meant there was a ton of people now doing instanced things that weren't in P4 and thus the instancing servers all fell over quite horribly during the EA weekend. Since their login limitation was implemented it seems to have "fixed" the instancing issue, but I doubt anyone is calling that a permanent solution (from the forums it's obvious that we the players are unhappy about it!). -
08-29-2013, 03:46 AMRemnance
Most already noted, but yes the beta 4 stress test just was not a stress test.
They capped it every time and then raised the world cap. Which is normally a good idea. But when you stop raising that limit on the first day of a stress test. It doesn't stress the servers.
Followed by all those 3102 and 90000 errors. Equals a failed stress and just a buggy pre-launch.
I know why they did, but letting us keep the character info was not the best move. -
08-29-2013, 03:46 AMRaiz_CinerisI usuaslly get home and spam the log in till I get in and im spamming for maximum 15 minutes.. I am on a legacy server as well Hyperion. not sure how you cant log in if you have all day? and even at that as soon as you get yourself in the gameplay is uninterrupted, at least for my endQuote:
Originally Posted by Skaramush
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08-29-2013, 03:49 AMStatishido
They severely underestimated how many people would register for early access. That was their problem and will be their downfall if they can't turn this around.
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08-29-2013, 04:03 AMRyuukishi
Even if they were aware that there would be problems like this, there is a financial calculation to make. How many more people will log on and create characters this week vs. any other week in the game's life if it runs for a decade? Twice as many? Three times as many? They could spend a lot of money on extra hardware that will only be needed for one week and then never again, or they can focus on planning for the long haul, knowing that the first week is going to be rough. I'm not saying that's right or wrong but that's the way it is.
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08-29-2013, 04:03 AMRichard_Rahl2 main problems that if fixed, would make players a lot less angry
Honestly, there are 2 main issues as far as I'm concerned.
1. The fact that sometimes when I try logging in I get put into a queue and other times it just gives me the world is full error and I get thrown back to the start screen.
2. There is currently NO AFK TIMEOUT.
I truly wouldn't be upset if I tried to log in and instead of being thrown back to the start screen where I have do click start, choose my character, then click login again...I was just put into a queue and could just leave it waiting in queue while I did something else. Honestly...even if that queue was 1000's of people and I could just let it sit in queue and then go play a game of League of Legends or something, I'd be happy because I'd know that I was eventually going to get in. -
08-29-2013, 04:03 AMRichard_Rahl
Being able to be AFK forever and never get DC'd from the server is the main problem in my opinion. Personally, I would just try and wake up super early in the morning (about 5:45am MST was when I did this morning) and then log myself into the game when there isn't very many people online. Because SE failed to put an AFK logout timer in, my character can happly sit staring at a wall for the next 8-12 hours while I am busy going to work/college. Then when I get home and have time to play, my character is already logged into the game, so I don't have to worry about the high server load.
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08-29-2013, 04:04 AMRichard_Rahl
It was routine yesterday to hear people in public chat commenting about how they were AFK for the last 7-12 hours and are just now starting to play. What bothered me the most is that I had friends that were doing this during the Early Access fiasco and are now 5-6 levels above me with their main and already have their secondary class leveled to 15. I am so far behind now because they were actually able to play during Early Access and I was not.
GG SE -
08-29-2013, 04:07 AMRisx
It's the same reason Diablo 3, something that isn't even an MMO and not only that but ran by Blizzard who runs WoW, had launch issues. There's just some things you can't prepare for no matter how much you want to.
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08-29-2013, 04:10 AMLemon8or
They didn't think that many people would bother with 2.0 after the failure of 1.0.
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08-29-2013, 04:19 AMRichard_Rahl
I agree that they obviously weren't prepared for the influx of people coming to the game.
The thing that bothers me about the login queue is just the fact that it seems that they already have the feature in place. I have been placed in a queue when trying to log in. I just don't understand why sometimes I get put in the queue, and other times it just gives me the error...especially when the highest position I've ever been in when put into the queue was in the 80's. If they made it so that the queue worked all the time, I think you'd have a lot less angry people blowing up the forums.
The no afk logout thing is either a huge oversight or just downright irresponsible as far as I'm concerned for them not having that in place. I'm pretty sure even MMO's going as far back EQ1, DAOC, and Ultima Online had them. -
08-29-2013, 04:21 AMMindx3
They were unaware of how badly gamers wanted to play a good mmo, estimated a total amount and bought servers accordingly. Now unfortunatly they need better servers.
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08-29-2013, 04:28 AMArlenThis^^^^^^^^Quote:
Originally Posted by Itvar
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08-29-2013, 04:43 AMzerrith
IMHO, one reason they were so unprepared for early access was that they waited until 2 days before launch to allow registering EA codes. If they opened that registration a couple of weeks in advance, they probably would have had a better understanding of how many players to expect. Another reason is the level cap on phase 4. If they didn't have the cap, I think more legacy players would have played.