ETA on fix or response from staff plz.

Would appreciate someone from SE at least letting us know what they have planned to fix this server situation.

Some time next week is not acceptable. Providing service to some and not others is quite insulting and not responding to the growing unrest is just rude, not to mention suicide from a PR point of view. This is of course unless you really do plan on leaving this until next week. In which case I can understand why you are reluctant to face the mob.

In any case, one factual statement with some info regarding plans to remedy this asap would be appreciated by all I am sure.

P.s Its way past apologies, we would like info plz.

I agree, I am I just supposed to wait around while people cant join servers and I cant join theirs?

Didn't they already say that they are upgrading the data centers as early as next week?

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Originally Posted by Dorfentyme

Didn't they already say that they are upgrading the data centers as early as next week?

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If thats their official standpoint, then I will take the insult as intended, as will alot of ppl. Surely they dont expect half their player base to just accept they paid for a service they are being restricted from. I believe they do, but I thought id give them a chance to show some sense of responsibility towards their customers.

Being ignored for 6 hours is going to provoke even the most level headed customer.

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Originally Posted by Audio

If thats their official standpoint, then I will take the insult as intended, as will alot of ppl. Surely they dont expect half their player base to just accept they paid for a service they are being restricted from. I believe they do, but I thought id give them a chance to show some sense of responsibility towards their customers.

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It is insulting. The fact that the people who preordered and had "Early Access" couldn't play, and now they can't play the first launch weekend, and the fact that the people who bought the game on launch day are also being told "wait till next week to POSSIBLY be able to play the game"...it's ridiculous.

With the amount of sheer inadequacy that handled the EA "maintenance" time and time again during the past weekend, I am wholeheartedly expecting the new server upgrades to just not be enough.

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Originally Posted by Dorfentyme

It is insulting. The fact that the people who preordered and had "Early Access" couldn't play, and now they can't play the first launch weekend, and the fact that the people who bought the game on launch day are also being told "wait till next week to POSSIBLY be able to play the game"...it's ridiculous.

With the amount of sheer inadequacy that handled the EA "maintenance" time and time again during the past weekend, I am wholeheartedly expecting the new server upgrades to just not be enough.

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some times its takes a bit to get the hardware in

"just accept they paid for a service they are being restricted from"

I'm as annoyed and pissed off as the next guy that they don't have afk boots or a real queue implemented. Those points I think are ridiculous and speak volumes of the poor management/development of the release.

However.... The first month of service is free. You haven't paid for any service yet.

Yep. I Pre-ordered CE and yes while it did frustrate me, I could understand the teething problems just prior to launch. I feel like this community has been very reasonable and apart from a few I can honestly say it seems we have quite a mature crowd here. But enough is enough. If they cant fix their server capacity within 24hrs well then lets be honest, what kind of company are we dealing with? I think thats a fair conclusion to draw and I know that in my workplace this kind of ineptitude would not be tolerated. Is it to much to expect to be treated with respect? Let alone have others work to a very reasonable standard.

I dont know, I think all we do by accepting mediocrity is dreary up the future.

I saw an article about they have some fixes ready to go this week to help with congestion and a plan for more servers to be brought up

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Originally Posted by Schtick

"just accept they paid for a service they are being restricted from"

I'm as annoyed and pissed off as the next guy that they don't have afk boots or a real queue implemented. Those points I think are ridiculous and speak volumes of the poor management/development of the release.

However.... The first month of service is free. You haven't paid for any service yet.

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What do you think BUYING the game was? These people bought a game they cannot play. They were given a FREE month to play the game, but was the month really free? Well, no. You paid 30-XX$ for a month that you cannot even being using.

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Originally Posted by Soulburn32

I saw an article about they have some fixes ready to go this week to help with congestion and a plan for more servers to be brought up

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You can't say something like that and not provide a link.

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Originally Posted by Dorfentyme

You can't say something like that and not provide a link.

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http://www.dualshockers.com/2013/08/...expected-soon/

sorry fixes will be ready next week it says

If you add a "free" benefit to a sale, are you not promising more to bolster sales? Cmon now.

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Originally Posted by Soulburn32

http://www.dualshockers.com/2013/08/...expected-soon/

sorry fixes will be ready next week it says

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I really hope people can see how much money SE are making and maybe ease up on the sympathy.

"To address this matter, we are currently working on introducing new Worlds and enhancing the performance of the login and match making processes on both the Japanese and North American & European data centers. This operation is expected to be completed at the beginning of next week.

Until this operation is complete, we would like to prioritize the quality of service for those who have already purchased the game. Therefore, we are temporarily suspending the sale of the digital download versions of FINAL FANTASY XIV: A Realm Reborn. Once the operation has been completed, the sale of the digital download version will resume.

While the operation is in progress, we will continue to apply restrictions on both the creation of characters and the ability to log into the game. Throughout this time, we will be offering constant updates on the progress of the operation."

From their Facebook post. https://www.facebook.com/SquareEnix

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Originally Posted by Schtick

"just accept they paid for a service they are being restricted from"

I'm as annoyed and pissed off as the next guy that they don't have afk boots or a real queue implemented. Those points I think are ridiculous and speak volumes of the poor management/development of the release.

However.... The first month of service is free. You haven't paid for any service yet.

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It isn't a 'free' month, you get 'a month where you don't have to pay the subscription fee'. This isn't like a free trial where you can simply pick up the game and give it a try. You have to PAY for the game in the first place to get the month of 'free' play. You see where I'm going with this?

If it takes them a month after you've subscribed to make the game playable for you, you can't play what you've paid for until you start paying more. You have indeed paid for that 'free' month. It's good business to call it that, it fools people into thinking they are getting more than what they paid for.

Looks like we have our answer.