I have a Radeon HD 5700 on Windows 7 Ultimate SP1 64bit.
Game worked fine during beta until the last update. Phase 4 I believe.
Now whenever I click Play from the launcher, a black window appears (game window that always appears), then it crashes.
Have tried updating video drivers to latest official, then to latest beta.
Uninstalled video drivers, deleted driver files, then reinstalled drivers.
Uninstalled virus software.
Uninstalled/reinstalled game (including manually removing files/folders not removed by uninstaller).
Did all Windows updates.
Tried going to my other PC (which works), loading the game, turning everything to lowest settings, then copying the .CFG file to the non-working game PC.
Also used that method to disable and enable Window mode.
Tried running in various compatibility modes and as administrator.
Disabled sound in game and disabled sound drivers.
Still crashes.
Thanks for any advice!
Here are the various errors I get.
Windows error:
Error in Event Viewer:Code:Problem signature:
Problem Event Name: APPCRASH
Application Name: ffxiv.exe
Application Version: 1.0.0.0
Application Timestamp: 5215cce1
Fault Module Name: ffxiv.exe
Fault Module Version: 1.0.0.0
Fault Module Timestamp: 5215cce1
Exception Code: c0000005
Exception Offset: 008e1146
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Code:Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x5215cce1
Faulting module name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x5215cce1
Exception code: 0xc0000005
Fault offset: 0x008e1146
Faulting process id: 0x1308
Faulting application start time: 0x01cea367a5ec1afe
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Faulting module path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Report Id: e5c42ac2-0f5a-11e3-b865-0025224b7f4f
Problem: Worked before, now crashes when clicking Play.
Printable View
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08-28-2013, 06:16 AMDevanteProblem: Worked before, now crashes when clicking Play.
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08-28-2013, 06:23 AMSeftrex
Finally!
I am not the only one having this issue, I have been suffering with this since last night.
I genuinely can't work out what is going on, sometimes it will show the Square Enix logo then crash or black screen then crash.
No idea, what is going on! -
08-28-2013, 07:41 AMSeftrex
Don't think an answer is ever going to be found. :/
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08-28-2013, 07:42 AMDevanteWe don't even get the logo. Just black screen > crash.Quote:
Originally Posted by Seftrex
Has worked from alpha-testing 1.0 to beta testing phase 4. Then Phase 4 had some update andhaven't been able to play since.
Another sucky thing is that this forum is so full of complainers about server problems (something EVERY MMO has on opening day, people!) that this thread gets hidden rather quickly. :< -
08-28-2013, 07:43 AMDevanteWell I'm borrowing a video card tonight from a friend to at least try to narrow it down even more.Quote:
Originally Posted by Seftrex
I'll let you know how it goes. -
08-28-2013, 07:44 AMSeftrex
Yeah good luck bud, do let me know. I just want this sorted. :(
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08-28-2013, 07:54 AMUnch
Accoridng to google, this error is caused by a windows update (This forum post was made on the 15th of this month)
According to people who get the Exception code: 0xc0000005 on VARIOUS programs, its caused by a recent windows update... perhaps try removing this windows update this guy posted.
OK, I think this will fix it.
First of all, if your System Restore is working then just use that to go back to before the recent updates, if it's not working then try this.
1. Disconnect from the internet
2. Open Control Panel
3. Open Program & Features
4. Click "View installed updates" on the left-hand side
5. Find "Security update for Microsoft Windows (KB2859537)" under the Microsoft Windows section
6. Uninstall that update and restart you PC (may take a very-VERY long time to configure)
7. Go to Windows Updates and hide (KB2859537)
8. Reconnect to the internet
9. Fix your System Restore feature; You might have to remove a fake C: drive and enable System Restore on the correct Windows drive.
source: http://answers.microsoft.com/en-us/w...e735100?page=2 -
08-28-2013, 08:16 AMSeftrexNo like with me, still get the "Unexpected Error has occurred (2)(17)"Quote:
Originally Posted by Unch
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08-28-2013, 08:22 AMDevante
Thanks for the try.
I didn't have that particular update installed.
In fact, if I'm not mistaken, I haven't used Windows Update for at least a year until this problem came up.
Nor did I have any of the "problem" updates listed in that thread you posted, which include:
KB 2843638
KB 2843639
KB 2859537
KB 2868846
KB 2873872
KB 2876063
As for System Restore, that's one of the FIRST things I disable on any new PC. ;>
In general, I'd rather find the problem and fix/remove it than blindly restore back (which causes its own problems)!
Thanks for trying to help, Unch!
I wonder what would happen if I just removed ALL of the Windows updates and then tried. ha. -
08-28-2013, 03:37 PMUnchQuote:
Originally Posted by Devante
or in your case it could be the lack of updates of which is needed to fix some issues in programs, (Example would be framework .net and such) -
08-28-2013, 04:17 PMWaRBeaST
After doing everything I fixed the problem you are having. The early access client I downloaded and played starting giving me ...has stopped working... window every time I loading into the game. I received an email with a link to download the client for preordering but disregarded cause I already had the client downloaded from early access. Seeing how I tried everything..my last attempt was to uninstall and reinstall using the NEW email link for the client. Now no more problems with ... has stopped working. Played my first full day without problem.
Short story, if you are getting Final Fantasy XIV has stopped working, uninstall and reinstall. Worked for me. Hope this helps! -
08-28-2013, 04:22 PMRaaceDude...update your OS; as a software engineer in general the people who don't update their machines are the ones who have the most obscure errors.Quote:
Originally Posted by Devante
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08-29-2013, 12:58 AMDevanteDude... we're talking Windows 7 here. Not Windows 98.Quote:
Originally Posted by Raace
Anyway, WarBeast, I forgot to mention that when I uninstalled/reinstalled (about 3 times, ha), I thought of that too and reinstalled from the official link on the FF14 website, not the beta phase 4 client which was originally installed.
Seriously thinking about uninstalling/reinstalling Windows itself. ha. -
08-29-2013, 02:33 AMRaaceWindows 7 is good but it still needs updates; especially libraries that interface with hardware (.NET, System Stability updates, etc.) it will usually pull those down from there. You loose nothing by updating so just do it.Quote:
Originally Posted by Devante
Anyhow that exception is typically caused by accessing hardware (Access Violation on Memory) and based by your description it sounds like it's failing to build up the Video Device.
Download the latest DX9 Redist http://www.microsoft.com/en-us/downl....aspx?id=34429 and grab the latest stable drivers from AMD and hopefully that resolves your issue. -
08-30-2013, 04:24 AMDevante
Well I got it working, but didn't fix the problem.
I just reinstalled Windows 7 64bit SP1. Now it works. Ah well.
Thanks for trying to help guys, and I seriously appreciate it.
I do want to say though that telling someone with a computer issue to "just update your OS" is poor advice and as an I.T. professional, I would be ashamed of myself if that's all I could think of.