What are you going to do Tomorrow?

OK, So EA was a disaster for a lot of people. In NA, so many people are trying to play that you are locking out service that was promised to anyone who pre-ordered. I am not here to argue one way or the other, as far as if SE HAS to provide the promised service.

TOMORROW, however, your game goes live. I think we can all agree that there is no gray area here...people who purchased this game are entitled to access what they've paid for...so the current server lock-out isn't going to cut it.

I don't want another apology, sincere or not. What I would like to know is what you are going to do about the hurricane that is coming? Are you actively expanding the data centers? I mean, if the current server count cannot handle the load of Early Access..what do you think will happen tomorrow?

I would like to hear strategies and plans being implemented to remedy the issues at hand...how long until those plans can be executed and when will things smooth out?

Errors are one thing, but right now...it seems like the biggest problem is that there are too many of us who want to play. Most of the time, its probably a nice problem for a developer to have, but now...its upsetting a large portion of your potential player base.

Please give us SOMETHING besides canned apologies.

Respectfully,

A POTENTIAL customer.

The service was not "promised" to anyone who paid the money.

The service is what you paid for.

Il probably not be playing this MMO, and i highly doubt a lot of people will be either

I am hoping that I can play. Since Gamestop already has my money

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Originally Posted by Robin929

The service was not "promised" to anyone who paid the money.

The service is what you paid for.

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I am pretty sure a lot of people on here (and a few laws) disagree with you.

Even if you are right, in a businesss transaction it really doesn't matter if you are right if it means the customers are walking away from you. Understanding that is the key principle behind 'Customer Service."

Quote:

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Originally Posted by Robin929

The service was not "promised" to anyone who paid the money.

The service is what you paid for.

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Actually when you pay for a service, you are entitled to that service or a refund of your money. What kind of planet are you from that a customer may or may not receive said service? This isn't beta and we're not investing in anything.

Probably the same thing I've been doing, except on weekdays I have a lot less time to play. The paid subscriptions don't start for me for another 30 days so I'm not too considered about money going to waste but even with all the problems during the weekend, I was still able to get enough game play to make it seem worth it to me. I just hope whatever it is they need to figure out will happen sooner than later. Launch will definitely be interesting after P4 and EA.

Quote:

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Originally Posted by Robin929

The service was not "promised" to anyone who paid the money.

The service is what you paid for.

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What was the diarrhea that just came out of your mouth?

a nice paragraph from EULA you and everyone else accepts before actually playing the game. Enjoy and stop whinning XD

5. INTERRUPTION TO THE SERVICE

From time to time, in order to provide our customers with the optimal gaming experience, it is necessary for Square Enix to conduct routine maintenance on the computers and/or servers that support the Game. During these times,access to the Game or support services may be interrupted. Access may also be temporarily suspended in whole or in part, without notice, due to emergency repairs, fire, flood, explosion, war, strike, embargo, governmental action or failure to act, the act of any civil or military authority, act of God, or by any other causes beyond Square Enix’s control, or any other reasons for which Square Enix, in its sole discretion, deems that temporary suspension is necessary. You acknowledge that disruptions of service may occur and waive any causes of action against Square Enix in any way arising from or related to any such disruptions of service.

Well I'm hoping I dont have to spend 8+ hours pushing the start buttons just to get a "world is full try again later" I love this game, its really fun... but the error and server lock and really break it

I am hoping I can play.. I am getting now the "register at mog station" when I try to log in to patch...

Going to work.

What am I doing tomorrow? Playing FFXI. Plenty of stuff to do there while waiting for FFXIV to sort out its' issues /shrug.

Quote:

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Originally Posted by Darqy

a nice paragraph from EULA you and everyone else accepts before actually playing the game. Enjoy and stop whinning XD

5. INTERRUPTION TO THE SERVICE

From time to time, in order to provide our customers with the optimal gaming experience, it is necessary for Square Enix to conduct routine maintenance on the computers and/or servers that support the Game. During these times,access to the Game or support services may be interrupted. Access may also be temporarily suspended in whole or in part, without notice, due to emergency repairs, fire, flood, explosion, war, strike, embargo, governmental action or failure to act, the act of any civil or military authority, act of God, or by any other causes beyond Square Enix’s control, or any other reasons for which Square Enix, in its sole discretion, deems that temporary suspension is necessary. You acknowledge that disruptions of service may occur and waive any causes of action against Square Enix in any way arising from or related to any such disruptions of service.

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Hah, funny. EU courts struck down software EULAs as not legally binding. Many US jurisdictions do as well.

PS - it's hard to "enjoy and stop whinning(sp)" when you can't log in. xoxo.

Quote:

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Originally Posted by Robin929

The service was not "promised" to anyone who paid the money.

The service is what you paid for.

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I have to agree that it wasn't promised. Of course, if you paid for it, and do not receive it, that's another matter entirely, and left to the District Attorney (or Public Counsel) to deal with.

Quote:

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Originally Posted by Darqy

a nice paragraph from EULA you and everyone else accepts before actually playing the game. Enjoy and stop whinning XD

5. INTERRUPTION TO THE SERVICE

From time to time, in order to provide our customers with the optimal gaming experience, it is necessary for Square Enix to conduct routine maintenance on the computers and/or servers that support the Game. During these times,access to the Game or support services may be interrupted. Access may also be temporarily suspended in whole or in part, without notice, due to emergency repairs, fire, flood, explosion, war, strike, embargo, governmental action or failure to act, the act of any civil or military authority, act of God, or by any other causes beyond Square Enix’s control, or any other reasons for which Square Enix, in its sole discretion, deems that temporary suspension is necessary. You acknowledge that disruptions of service may occur and waive any causes of action against Square Enix in any way arising from or related to any such disruptions of service.

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All the EULAs in the world won 't stop a customer from walking away when they don't get what they paid for. Sure, they can't sue now, but they'll take their business elsewhere. Once the game goes live and people can't play, say goodbye to the potential player base. If it goes on long enough, say goodbye to the game's reputation and watch it join the ranks of Vanguard and its ilk.

Yup, most US courts will rule in the favor of the customer for one reason. It was within their control to prevent this non-service from happening but because of poor planning and misguidance this is the result. So by their definition in the EULA to me they broke that contract between us and them.

Quote:

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Originally Posted by Darqy

a nice paragraph from EULA you and everyone else accepts before actually playing the game. Enjoy and stop whinning XD

5. INTERRUPTION TO THE SERVICE

From time to time, in order to provide our customers with the optimal gaming experience, it is necessary for Square Enix to conduct routine maintenance on the computers and/or servers that support the Game. During these times,access to the Game or support services may be interrupted. Access may also be temporarily suspended in whole or in part, without notice, due to emergency repairs, fire, flood, explosion, war, strike, embargo, governmental action or failure to act, the act of any civil or military authority, act of God, or by any other causes beyond Square Enix’s control, or any other reasons for which Square Enix, in its sole discretion, deems that temporary suspension is necessary. You acknowledge that disruptions of service may occur and waive any causes of action against Square Enix in any way arising from or related to any such disruptions of service.

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Except for the fact that they have not suspended services as a whole. They have only suspended services in part. In other words, everyone pays the same amount for the service but only a small number are receiving the service they paid for at any give time and no one is receiving a reasonable service for what they paid.