"No valid or active service account..." Error for Legacy PC account

I've been trying to log in and update the client today, but I'm getting the infamous "No valid or active service account is available to play FINAL FANTASY XIV: A Realm Reborn." error.

It appears that my Square Enix account doesn't have the Legacy designation on the FFXIV service account. Thing is, I am Legacy, I have all of the Legacy perks, but I don't have it marked on my account that I am.

I was in the Online Chat queue for 90 minutes before it cancelled with 12 people ahead of me in the queue. What gives?

EDIT: Just to be clear, my account has been active since day 1 of 1.0 with no cancellations at all. My service history for FFXIV is simply:

Sep. 4, 2010 FINAL FANTASY XIV Registered

Anyone else come across this? This is unrelated to the PS3 problems.

Mine is the same way was hoping that it would resolve it's self when the serves come up but so far no luck.

I preordered the PS3 Version and have a 1.0 Account. Can't Login either platform.

Read my thread and enjoy! Same problem but with a lot more details to prove my points and conclusions ;)
http://forum.square-enix.com/ffxiv/t...iptions-Legacy

I have the same situation as Xayoc.

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Originally Posted by Xayoc

I preordered the PS3 Version and have a 1.0 Account. Can't Login either platform.

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Please read about Wrong region codes problem and you'll get your answer.

I'm in the same boat. I can't log on either PS3 or PC. "No valid service account."

FYI. Once I logged into the PS3 version (had to keep trying due to congestion) and linked the PS3 pre-order to my SE account, it started downloading the patch on the PS3. It carried over to Windows and I'm now downloading a patch as well. Hope that helps.

you're not the only 1.0 legacy holder without a code. i never received one, nor am i able to download the early access

same here, I am not sure what's going on

can't access PS3 version either
I woke up at 5 AM for this D:

Same.

Getting the 'No valid or active service account' while trying to log into my v.1 account. I had participated in the beta events over the summer and in the final beta. Even dug up my old v.1 CE product key to see if it would work as a pre-order code...nope.

Im a legacy player but cant log in for the early access as well. No "codes" were mailed to me, so I really don't know what to do.

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Originally Posted by Shensara

Same.

Getting the 'No valid or active service account' while trying to log into my v.1 account. I had participated in the beta events over the summer and in the final beta. Even dug up my old v.1 CE product key to see if it would work as a pre-order code...nope.

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Follow my thread and support it. Same problem but documented :
http://forum.square-enix.com/ffxiv/t...iptions-Legacy

Same here, 1.0 legacy player, no code or no active account, don't expect em to do anything about it either

I am having the same issue. The thing is, I never received a early access code, and yet I am a legacy member. You would think SE would make DAMN sure that of all people to not overlook / ensure there are no issues with, it would be the Legacy members. We stuck with them through 1.0, Alpha / Beta tested ARR, and now we cannot recieve the PROMISED benefit of early access? Not going to lie, I am starting to queston my loyalties. Hope SE comes up with a solution soon. :/

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Originally Posted by Twitty

I am having the same issue. The thing is, I never received a early access code, and yet I am a legacy member. You would think SE would make DAMN sure that of all people to not overlook / ensure there are no issues with, it would be the Legacy members. We stuck with them through 1.0, Alpha / Beta tested ARR, and now we cannot recieve the PROMISED benefit of early access? Not going to lie, I am starting to queston my loyalties. Hope SE comes up with a solution soon. :/

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Being part of the Alpha/Beta doesn't necessarly makes you be eligible for Legacy though :S

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Originally Posted by Drekster

Being part of the Alpha/Beta doesn't necessarly makes you be eligible for Legacy though :S

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That's not his point. He's just saying that not only was he a Legacy member who financially supported them during the 1.0 mess, but also a volunteer tester for the sequel because of his loyalty and faith in the company to make a great product. I'm the same, a Legacy member and tester for both PC and PS3 versions, and I also pre-ordered the CE, but even with all that criteria we're still left behind while everyone else enjoys the game. It's just not very fair atm, but hopefully they'll fix it soon. We do get a ton of bonuses for our loyalty of course, but they're all in-game, and we can't do anything because we can't even play yet.

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Originally Posted by Drekster

Follow my thread and support it. Same problem but documented :
http://forum.square-enix.com/ffxiv/t...iptions-Legacy

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Yeah, my problem is similar, except there's no gray area in my case since I never cancelled. :x