So yesterday my code was all registered...contacted support they showed me as being all set for EA, launcher was saying "please wait for EA or launch to start" yayy all set.
Today- Email from square
" We have confirmed that the Early Access code you received when redeeming your pre-order code from the website is a European code, when it should be a North American code.
We have successfully addressed the issue and have reset your pre-order code so that it may be entered into the website again.
Please visit the pre-order redemption site and re-enter your existing pre-order code which will now give you the correct code for Early Access and your other pre-order bonuses! "
so now i don't know what to do...should i try to reenter my code? they sent me 3 emails with 3 different codes prior....
I was all set and now a curve ball..
"We Have Reset Your Code" CMOOON SQUARE YOU'RE KILLING ME
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08-24-2013, 03:55 AMBKPiazza"We Have Reset Your Code" CMOOON SQUARE YOU'RE KILLING ME
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08-24-2013, 03:57 AMEnvisionIf the launcher shows an unclickable PLAY button.. I wouldn't worry about it.Quote:
Originally Posted by BKPiazza
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08-24-2013, 03:57 AMBlossomRose
I'd re-enter a code just to be sure.
Does the launcher not let you in anymore? -
08-24-2013, 03:58 AMKuroi_Tsuki
They've only reset your pre-order code (18 digit). If you got correct 20 digit code right away, inputting 18 digit code again will only return same code. EA codes were not reset, so if you've registered EA code (20 digits) earlier, you're all good.
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08-24-2013, 03:59 AMBKPiazza
im at work haha so i cant check my launcher just sketching now
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08-24-2013, 04:03 AMdekarguy
How do you get them to reset your code? The NA website has been giving me the same invalid PSN code for the last 3 days.
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08-24-2013, 04:08 AMBKPiazza
idk they just sent me an email.
So should i just try to reregister my code? I mean if its already registered im sure itll just say that right? tell me what to do people haha im not capable of making this decision on my own! -
08-24-2013, 04:09 AMBlossomRose
I would try just to be safe, or else you might get delayed out of Early Access.
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08-24-2013, 04:11 AMKuroi_Tsuki
Yes, registering 18 digit code will just give you same 20 digit code, which if you try to register will give "code already used" error
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08-24-2013, 04:12 AMNyneAlexander
I'd leave it alone until tomorrow morning. If you can't get on due to anything other than server congestion, then I'd plug the code and try again.
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08-24-2013, 04:14 AMBKPiazza
ok just tried said the code had already been redeemed so im gonna take that as im all set...
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08-24-2013, 04:14 AMFutanXIV
They tell you to re-register it. What are you hesitant about?
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08-24-2013, 04:14 AMBlossomRose
Did you try the new code(s) they sent you?
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08-24-2013, 04:15 AMFutanXIVYou got Error 2?Quote:
Originally Posted by BKPiazza
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08-24-2013, 04:17 AMKuroi_TsukiThey don't send you new code if you received correct one to begin with. (which seems to be the case with BKPiazza). They just re-send you old one.Quote:
Originally Posted by BlossomRose
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08-24-2013, 04:20 AMPythia
I received the same email. Though I was able to use the Internet Explorer work around and recieved my NA code on the 21st. I was worried, thinking he 20 digit code was erased as well. Thankfully my launcher gave me the same message. So I assume all is well.
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08-24-2013, 04:20 AMMakunochi
Phishing scam.........be careful
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08-24-2013, 04:24 AMFutanXIVWhich website did you go to? preorder.na.finalfantasyxiv.com is what it sounds like you should've gone to. If you got something like "Error 2: That code has already been used.", then typically that's bad, and you're not all set. You should've gotten a new NA code that you could put in the other website it links to.Quote:
Originally Posted by BKPiazza
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08-24-2013, 04:26 AMEnvision
Just wait til he gets off work. He's more than likely fine if he was the previous day. They aren't going to change the code he already submitted essentially falsifying it entirely from his account.
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08-24-2013, 04:27 AMFutanXIV
Ah, I didn't see that 1st line lol. I need to stop skimming. :p
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08-24-2013, 04:27 AMBKPiazzano they originally sent me a 20 digit code...so I went directly to the 20 digit redemption site which said "this code has already been redeemed" or something along those lines. it wasnt an error message.Quote:
Originally Posted by FutanXIV
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08-24-2013, 04:28 AMBKPiazzanot a phishing scam...it was a legit email.Quote:
Originally Posted by Makunochi
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08-24-2013, 04:32 AMPythia
I punched in the appropriate address myself, did not click the link. Did not access the email on my computer but came upon it on my cell phone. I accessed the web page via a computer. When I typed in my pre order 18 digit code I was instantly emailed the same NA code I received on the 21st. I typed it in anyways to make sure it was not reset. I was told the code was used. I didn't go anywhere but the legitimate website I assume I'm still registered with my 20 digit code.
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08-24-2013, 04:33 AMDAMNLAMA
Other threads are saying that email links to a fake SE site. Disregard and move on, it is spam/phishing. If it was a real issue of them needing to reset codes they would probably put an emergency post on the lodestone.
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08-24-2013, 05:21 AMBKPiazzaAre you sure about this it really seems legit and takes you to the exact na web address....Quote:
Originally Posted by DAMNLAMA
Changed my password to be safe but idk def seemed legit. -
08-24-2013, 05:24 AMEnvisionIf you're concerned, what was the email address of the email you recieved?Quote:
Originally Posted by BKPiazza
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08-24-2013, 05:24 AMCrisGer
I made the initial mistake of trying to enter my code into the EU page link, and I had not been aware of the important use of NA and EU accounts via the language selection. I had selected EU as i lived in England and like still to use English spelling of words like "Colour" and Theatre, but was not aware when i picked English (UK) i had confused the coding. Now i have restored things and was able to enter my Early Access Code, download the game and receive the notification e mails and have the game and the add ons for Pre Order including the new services for the items in my account. So be very careful about your settings and use the correct link.
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08-24-2013, 05:25 AMPythia
Just to be safe I changed mine as well, though I didn't click the link. Quit concened now if my 20 digit is now affected. Foolish I know, but these days. . .
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08-24-2013, 05:28 AMBKPiazzanoreply@email-square-enix.com....linked me here : http://preorder.na.finalfantasyxiv.com/Quote:
Originally Posted by Envision
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08-24-2013, 05:29 AMGrendle
its a fake email, double check the link. other ppl have gotten them and confirmed fraud from who-is
http://static2.finalfantasyxiv.com/a...andzelueW8.gif -
08-24-2013, 05:34 AMBKPiazzaMan I never fall for this stuff what the hell...I'm just confused because it took me to the code redemption site and even churned out the 20 digit code...Quote:
Originally Posted by Grendle
Well good thing my code was already registered and I've changed my password so hopefully ill be good... -
08-24-2013, 05:34 AMEnvisionYou're fine. The email isn't what I'm used to seeing, but there is nothing malicious about the link (obviously)Quote:
Originally Posted by BKPiazza
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08-24-2013, 05:38 AMFrionielHopeWell idk about the email but the link is right. I click sign in and it knows to sign me into my account without me entering my passwordQuote:
Originally Posted by Grendle
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08-24-2013, 05:50 AMthesamrtwun
that happened to me as well.sometimes i would click login and it would just pop up with my account w/out un/pw.........