Error 2: The code entered has already been used.

This happened when i was trying to redeem my 6-3-6-3 code

http://preorder.na.finalfantasyxiv.com/

here

I bought that code on GMG

FINAL FANTASY XIV: Ａ Ｒealm Reborn (NA)

So it seems to be a NA code?

Same here, but my case worse than u guys, Log in new account but linked to old account(that had been suspended) that why i'm so confuse which accounts was registered.

*I'm ordered from Greenman Gaming too and what they replied for this issue.

Quote:

---

Hi,

Thanks for your message.

We have confirmed the URL's with Square and the links above are correct. Due to the popularity of the game, there are some website issues so please try your activation again. If you are still having issues, please contact the Square Enix Support Centre - http://support.eu.square-enix.com/

The key you have been provided with the correct 18-digit code to get your pre-order code. As the email states, I have to refer you to the Square Enix support.

It may be that they have not yet activated the pre-order code process and trying again in an hour or two might make the difference.

You can get in touch with them here: http://support.eu.square-enix.com/

I am sincerely sorry that I cannot provide you more support on this issue.

Regards,

Troy

Green Man Gaming & Playfire
Customer Service

---

Had the same problem with 2 EU codes. The response I got from GMG was pretty pathetic and basically told me to go through square-enix support.

I also pre order from GMG and hav exact same problem
GMG answer is also exact the same as above

the ticket i send to SE so far is useless since there is no sign it gonna get answer
I also dont hav time to phone to customer support due to my work time

so can someone finally answer something about this ?
it less than 36 hour before the EA now, and with my internet i need like 10 hours to download

Sound like GMG been handing out same code to different customers. Why not cancel order with GMG and order else where?

would i get any reparations about this?

I dont see GMG as autorized pre-order sellers on SE list. Might be why

No sign here :
http://eu.finalfantasyxiv.com/en/product/index.html

Nor here :
http://na.finalfantasyxiv.com/product/index.html

And I wouldnt expect an answer here to be honest. With the number of tickets the support team have, I'm sure they are too busy to even check forum.

Got the same issue with an eu pc code. Bought it from shopto.

Guys, I ordered from GMG and earlier I was having "Error 2" as well, I tried it repeatedly and I got my 20-digits code. Although I have a problem with my SE account(only the beta registration is available and no signs of the early access) at least you can rest assured that the orders from GMG will work out.

Quote:

---

Originally Posted by nox_aeterna

Guys, I ordered from GMG and earlier I was having "Error 2" as well, I tried it repeatedly and I got my 20-digits code. Although I have a problem with my SE account(only the beta registration is available and no signs of the early access) at least you can rest assured that the orders from GMG will work out.

---

Error 2: The code entered has already been used.

your error 2??

GreenManGaming say SE said so.. but still no answer yet.

Quote:

---

Your request (#86533) has been deemed solved. This is done when we believe that we have answered your question or query. If you believe we've done this in error you can simply reply to this e-mail to reopen the ticket and we'll get right back onto it.

To review, comment and reopen the request, follow the link below:
http://greenmangaming.zendesk.com/tickets/86533


Troy, Aug 22 17:05 (BST):
Hi,

I'm sorry, but SquareEnix has asked us to direct people to their support for any key redemption related issues.

Regards,

Troy

Green Man Gaming & Playfire
Customer Service


Lrdyz, Aug 22 11:55 (BST):
Thanks for the reply. They already activate the code redemption website and
in their beta forums it is obvious a number of customers who purchase from
your company suffered from this problem.
If the redemption website shows "Error 3: There is some problem. Please try
again" Yes it is Square-Enix problem. But what shows is "Error 2: The code
has alrady been used." Which means the code is having problems.
Can't you help me by re-issue another code to me and inform Square Enix
about it instead of leaving me stranded after taking my money.

Attachment(s)
Error2_code already been used.png


Troy, Aug 22 10:25 (BST):
Hi,

Thanks for your message.

We have confirmed the URL's with Square and the links above are correct. Due to the popularity of the game, there are some website issues so please try your activation again. If you are still having issues, please contact the Square Enix Support Centre - http://support.eu.square-enix.com/

The key you have been provided with the correct 18-digit code to get your pre-order code. As the email states, I have to refer you to the Square Enix support.

It may be that they have not yet activated the pre-order code process and trying again in an hour or two might make the difference.

You can get in touch with them here: http://support.eu.square-enix.com/

I am sincerely sorry that I cannot provide you more support on this issue.

Regards,

Troy

Green Man Gaming & Playfire
Customer Service

---

Quote:

---

Originally Posted by Sefer

Got the same issue with an eu pc code. Bought it from shopto.

---

I contacted Shopto by mail and within 30 mins they sent me a new code. It worked like a charm :)

i am also getting error 2, i however ordered through gamestop.

Quote:

---

Originally Posted by VampericKitteh

i am also getting error 2, i however ordered through gamestop.

---

Since Gamestop is on their preorder seller list. You can probably call gamestop and they should get you a new code.

Bump. The amount of ppl getting moar!

The SE support team had sent me the reply. They just told me I should check my spam and junk folders.
Useless...

I am also getting this error message, and I purchased my game directly from the square enix store online on July 15th. It looks like I may not get into early access, which is upsetting since I pre-ordered for the sole reason of getting into early access.

I also pre-ordered from the official Square website July 15 and I am also getting error 2. After spamming it for a while, it started giving me error 3 instead of error 2 but now it is back to error 2 again.

12 hour pass, still no update
counting the fact that it 3 days now

This is BS, after lengendary 1.0 fail launch and this launch
SE should remake their entire database system or hire new guys who know how to do this job

This is worst then not having any pre order codes. 1 more day of waiting. Am prepared to miss early access so much for supporting by buying early.

GMG =FIND SE SUPPORT
SE SUPPORT =CHECK YOUR EMAIL

AND TODAY IS 23/8

When will the Devs give us some info on this...

hey guy, i tried something weird
my code suppose to be EU code, but i try register new NA account, put the 18 code in
and BAM! it give out 20 digit code... but you know what ? it give me 20 digit EU code.....

and then i copy my 20 digit back to my EU account

surprise ! it work

seriously, hire the new website, database, system manager

Quote:

---

Originally Posted by Doraymon_Prime

hey guy, i tried something weird
my code suppose to be EU code, but i try register new NA account, put the 18 code in
and BAM! it give out 20 digit code... but you know what ? it give me 20 digit EU code.....

and then i copy my 20 digit back to my EU account


surprise ! it work

seriously, hire the new website, database, system manager

---

Same Error 2: The code has already been used.

Congrats though. :D

From my observation, it seems like people that bought on 15th July has this problem with their code.

Bought on June 21

Bought on july 1

Bought the Digital Download CE from Green Man Gaming on 7th July.

Was getting every Error (1, 2 AND 3) randomly when I entered my code. Mainly Error 3.
Contacted GMG - got the usual response of "Contact SE".

HOWEVER - after about 24hrs of trying, my code went through, no problems. Got my 20-digit, entered it into the Moogle Site, and Pre-Order complete.

I think the issue is more to do with SE than GMG.
Unfortunately, courtesy of so many variable errors, if there truly IS an problem with your code from the seller, it is getting buried under the SE problems and you wont know for certain until its too late.
Great Service already from Square Enix......

amazing..my friend code contains error2 when we bought it together
lovely SE..just lovely.

retailer : speak to SE
SE：　ask ur retailer for new key.

Guess my friend wouldn't be able to enjoy EA. (assuming he even gets to redeem his items)

This is crazy. I feel I been CONNED!

spoke to my retailer and they're like NO WAY we can give u a new key, is 1 to 1
u should contact SE

well I feel so scammed by both sides

Damn you SE like to open Online Game but bad on customers service, one side benefits.

Quote:

---

Originally Posted by xEthan

What is funny is all this issue came from one simple mistake. They used the website EU for NA and the website NA for EU. When people started flooding the sites that was common sense to be correct and getting wrong keys they had to switch the sites address.

What that means? retailers are giving the wrong address to customers because SE altered the original websites BECAUSE they was wrong in the first place. Just a big fat pile of common sense error, which I don't doubt was caused by a programmer who not well verse on english abbreviations.

---

Wrong thread.

Quote:

---

Originally Posted by LordSideKicks

Wrong thread.

---

ah right, I'll delete thanks.

GMG refunded my purchase. Hope you guys proceed the same way as I did and purchase a new copy.

Quote:

---

Your request (#86533) has been deemed solved. This is done when we believe that we have answered your question or query. If you believe we've done this in error you can simply reply to this e-mail to reopen the ticket and we'll get right back onto it.

To review, comment and reopen the request, follow the link below:
http://greenmangaming.zendesk.com/tickets/86533


Troy, Aug 23 16:10 (BST):
Hi,

I have refunded this purchase due to regional incompatibility, so please be patient as your bank processes this and I hope you will shop with us in the near future.

Regards,

Green Man Gaming & Playfire
Customer Service

---

if u guys had sent any letter to se support team about this error
theyll send u the ea code in a few hours (have it now)

already bought another one on amazon...wtf~~

Quote:

---

Originally Posted by LordSideKicks

When will the Devs give us some info on this...

---

I would created a thread for trying to bring a the devs in Tech Support , but I'm out of post and sadly ''I cannot create thread'' which I think its bs but in the other hands I think its normal for not having spam from the same thread every 15seconds. I'll message them by IM. And come back with you with an answer.

Dear Customer,

Thank you for contacting our customer service.

We are very sorry that you are still having issues redeeming your pre-order code on the website.

The Error 2 code you described is the result of a code that has already been registered on another account being used. In some cases the code may have been registered to an account even if an error was generated during the redemption. Should you have thereafter changed accounts and once more tried to register the code you would have encountered the Error 2 message.

Re-redeeming a pre-order code on the correct Square Enix Account should allow you to view the Early Access code again.

Please confirm that you are using only a single account or check whether the code might have been registered on an alternative account should you possess one.

If you are certain that you only own a single account and that the code cannot have been mistakenly redeemed on another account, please contact the retailer you purchased the game from.

We apologise for the inconvenience caused.

Kind regards,

The Square Enix Support Centre Team

Quote:

---

Originally Posted by LordSideKicks

Dear Customer,

Thank you for contacting our customer service.

---

I got this same response this morning. I'm currently on hold trying to get through to a SE representative since I purchased my game through the SE online store.